Unauthorized charge

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  • Updated 3 months ago
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I was contacted from this # to confirm my installation for directtv scheduled for tomorrow. 256-667-5053. When the gentlemen confirmed appt he asked about setting up the viasat and bundling the service. As I had been trying to do that already today I agreed. I was quoted a discounted price of 130.00 for first 3 months and then 150.00 after that for an unlimited package. I was told after running my credit that there would be a 60.00 refundable fee and another 300.00 for equipment. The guy told me that the 60.00 would be due today and gave me this number(1-844-702-3199) to set up an installment agreement that would be added to my bill monthly. I asked if they could just place the refunded 60.00 fee towards the installment agreement instead of returning it to me,to which I agreed. I even asked him to clarify that only 60.00 would be coming out of my acct. today and he stated yes only the 60.00. I even wrote down every detail of call and all the confirmation info .After getting off the phone and checking my acct there was no 60.00 charge made but there was a 300.00 charge that I did not authorize. I need that money put back into my acct immediately
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Heather Voss

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Posted 3 months ago

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Old Labs

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This sounds very suspicious - send an email to viasatlistens@viasat.com explaining the situation and they may be able to assist. Typically there is no charge for equipment although you may be asked to pay $300 up front if your credit is bad. Something doesn;t pass the smell test here.

However, I'd suggest contacting your credit card company to see if there's any other suspicious activity going on.
(Edited)
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Heather Voss

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Yea I tried that and received no response
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Old Labs

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It takes them awhile to respond - but there are no up front fees prior to installation unless you've got bad credit and if charged there'd be no 2-year commitment or early termination fees involved. Any installation charge would only occur after installation.

FWIW, that 256-667-5053 number shows up as a fake SSN scam elsewhere and 844 number while Viasat's is just a corporate general information number.  
(Edited)
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Diana, Viasat Employee

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Hello Heather,  We have responded to you through email.  Please call Viasat at 855.463.9333.  A refund is only an option if you choose to cancel the install.  Please call Customer Care at this number at 855.463.9333 to do so. 

If you were charged any upfront fee you will receive a refund within 7-14 business days back to the payment method on file after the cancellation is completed. If your service is installed, no refund will be given.
(Edited)
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Heather Voss

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It's funny how u can illegally and fraudulently remove money from someone's account within seconds but in order for me to get my money back it takes 7-10 days. I will be filing a complaint with the BBB and the FTC for fraudulent business practices.
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ExSatUser

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Won't make a difference, but good luck!
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Heather Voss

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Prob not, but complaints are filed. It's a shame though that people work so hard for their money and crooks and liars like these businesses have such free reign to damage and steal what doesnt belong to them.
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ExSatUser

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The time it takes to get refunds and issues with returning the old equipment have to be the two biggest complaints I have read on here over the years.
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Heather Voss

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That and agents lying and saying anything to make a sale. I've seen alot of all the same issues.