Slow speed on freedom

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  • Problem
  • Updated 3 years ago
  • In Progress
  • (Edited)
I have had Exede freedom plan for less than 48 hours. My download speed is .7 - 1.3. This is terrible. Speeds were better with Dish Network. Exede speed is what I get when I run out of data on dish. I have called customer service 3 times. They can't run speed test because they say they are getting an error. Something is wrong.
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brella

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Posted 3 years ago

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brella

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My speed SHOULD be 12 mpbs. I get 150 gb a month. I keep hearing "congestion". Would congestion drop it from 12 to 1?
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J&J

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It's not so much a matter of congestion, it's actually COMPETITION within the exede system.

We are the lowest priority customers in the company.  Whenever exede needs to cut back someplace to provide superior service somewhere else, it is done by throttling the residential sector.

exede has been scrambling to lock-in airline contracts for high speed in-flight internet at the expense of residential customers.  This sudden panic sell-off of the potential bandwidth of the ViaSat-1 satellite is to beat HughesNet to the punch since HughesNet has a new satellite nearly identical to ViaSat-1 launched about a month ago.  Since exede can deliver NOW, the airlines are signing up rather than waiting for HughesNet "Gen 5" to be operational in a few months.  exede keeps telling us that ViaSat-2 will be launched in march or April this year and then everything will rosy, but they do not tell us that IF ViaSat-2 does indeed get launched, it will not be operational until about October this year.  That's a long time (more) for us to keep paying for NOT getting fair service.  I think residential prices should be cut to 1/4 price during this "transition" time when residential WILL NOT get speeds currently being paid for.

I would post links to the airlines and their raving reviews of their exede on-board internet service, but you and 670,000 customers are angry enough already without rubbing it in.

 
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brella

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Called dish today to cancel my internet service and I was told they were working on unlimited. He may be blowing smoke but I will pay to get out of this contract if that comes about.
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DAVE W4DRA

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I heard the same thing. But I don't like Dish even a little bit. Had a very bad experience with those clowns to the point of driving up to Bluefield, West Virginia and meet the little prick face to face. And I am in Florida. He thought I didn't know where he was when I promised him I would come to see him. Along with me I took the receiver, dish, cable, and 1 attitude. My cousin also work's there.  It was funny to see his little skinny butt run to the back...lmbo
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Anna Fields Like The Cookie

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I agree its too much money n the service is horrible. You get billed whether or not you can use it. I live in extreme weather conditions n half the time service is not available yet I'm paying for the most data usage
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Robert Spano

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I'm paying $110/month and am getting 0.74mbps.  It is this way every evening.  Congestion means they are selling a service they cannot deliver.  Get out now if you can!
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Anna Fields Like The Cookie

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I'm paying 129 per month for 25 but don't have tnis most of the time I have no power what's so ever. Additional data was purchased at 10.o.o per gig crazy added up to almost 100.00 extra. I'm canceling
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brella

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I ran a test at testmy.net. I'm 95% slower than my host average of 11.1 mbps. 98% slower than U.S. average.
I've been running test all night and it's staying around .43-.50....this Exede stuff sucks.
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Michaela Brown

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I switched to the freedom plan with boost25. My speed is currently at 546kbps. I talked to 5 techs yesterday with no resolution.
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Michaela Brown

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If an Exede employee sees this, I too would like to know what you feel would be the minimum speeds that would be acceptable for people on the 12Mbps and 25mbps plans. Also, if you were a customer, what would be the minimum that you would expect.
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Diana, Viasat Employee

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Hi, Michaela I can certainly understand your frustration about your slow speed. Please send your account information to exedelistens@viasat.com.  We'd love to figure out what is causing the slow speed issue.  Thanks.
(Edited)
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brella

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I emailed also. Hope it gets fixed.
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Michaela Brown

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I have lots of experience with exede tech support. Sending an email isn't going to change anything. I'm in the same situation as many others. The speeds are fine in the morning, but afternoon and late night speeds are awful. I understand that congestion will slow things down, but to get below 1mbps is ridiculous. At this point all I want is for an Exede employee to give me an honest answer to my question above. I feel that a 12mbps susbriber should get no less than 6mbps, and a 25mbps subscriber should get no less than 12mbps during congested peak times.
(Edited)
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Michaela Brown

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I will keep reposting my question until I get an answer. I bet I'll be doing a lot of reposting.
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Anna Fields Like The Cookie

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I support you 100 percent!
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Pipe Pistoleer

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Exede is horrible. If you are lucky enough to be able to use it in off-peak times, you still aren't getting advertised speeds. I upgraded my plan to the 25mbps boost with 150GB of data. I get 12Mbps or less during off-peak and during peak hours 1Mbps if I'm lucky. Every now and then I'll see a 2Mbps spike. It's obvious their infrastructure isn't capable of supporting the number of subscribers they have. I'm guessing they can't just casually go up into space and stick another satellite up there. When I have the cash I'm dumping this service and starting a website that clearly points people to 4G LTE service for the rural home rather than satellite. I was able to support my entire network by tethering my iPhone to my macbook and sharing that connection out (my macbook was essentially the default gateway to the internet for my home -> iPhone the "modem"). It was literally TEN times faster than Exede during peak times and I live in the middle of nowhere with 2-3 bars at best for 4G LTE.

Side note:

I like how every tier of tech support wants me to "turn it off and on again." My ten year old understands this concept. Turning something off and on resets it. I'm a network engineer and have designed WANs - please don't tell me to turn it off and on again when Tier 1 has obviously done this.
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Kris Mulder Thrush

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But what data plan do you have to have on you cell phone plan? THAT was the whole reason that I got Exede, was to lower my HUGE cell phone bill. 
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brella

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The title of my post has been changed from "unacceptable slow speed" to just "slow speed" and I didn't change it.
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Anna Fields Like The Cookie

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Imagine that guess the company took exception to your description
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J&J

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Your unacceptable slow speed became "acceptable" as in....   you must accept it.
 
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Anna Fields Like The Cookie

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I am better off with Hughes
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J&J

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Not yet...   Hughes is still selling Gen 4 service which is worse than exede (if one can imagine that).  Hughes will have their new Jupiter-2 satellite operational... maybe in 2 more months.  Since ViaSat gobbled-up the biggest airlines already, Hughes will have bandwidth to spare for residential.  But then late this year ViaSat-2 might be operational and that's also a game changer because it will have capacity when combined with ViaSat-1, and the lifting of "Net Neutrality" by the government that will allow companies to sell you speed on a "willing to pay" basis that could bring true high-speed service to everyone with a bank account big enough to pay for it.

Bottom line is that it's still a waiting game that will soon be over and both ViaSat and Hughes will have to get competitive or sink.
 
(Edited)
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Anna Fields Like The Cookie

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Thank you.
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Gwalk900, Champion

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One thing neither of you are taking into account is demographics.

Subscribers are not equally geographically dispersed. It is possible that the capacity of a given beam has been reach or even exceeded thereby affecting speeds while another has capacity to spare.

At the same time there are many other factors that can affect a users apparent speeds that are the result of a users network settings or activity.

Every time I see a post that combines slow speeds and data loss I think to myself "here goes another difficult to explain and troubleshoot issue".

> Concurrent connections within a device<

>Multiple connected devices<

>Virus/malware activity<

>Misconfigured NIC's<

>QoS being enabled in the router<

>Failing Modem/ODU<

There simply is more to speeds than system capacity and troubleshooting calls for working from the local system outwards.


  

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brella

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I have read several post on here from people that have the trophy by their name and it says champion. They all defend Exede.

I became a customer two days ago. With only one device connected to the internet, I get less than 1 Mbps. All I am asking is that it is fixed. If it is, then they can make me a champion. When they try to run a test and it gives them an error, then they need to realize there is a problem. I don't won't the discount they have offered, I want what I pay for. Any suggestions to fix would be greatly appreciated.
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Anna Fields Like The Cookie

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Champion omg get real they must be sleeping with someone to get great service#
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Anna Fields Like The Cookie

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Good luck I'm still in shock over my outrageous first bill! They will not attack my resources bank accounts again as I'm changing this today. You can't even get customer service to respond
It's horrible
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J&J

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The problem with the explanation offered by Gwalk900, Champion, is that when exede makes high-speed contracts with an industry or government, they get fulfilled.
If residential has to be pushed down to background priority to make sure a Jet Blue airline gets it's speed then that's what will happen.  It's called Make room for Jet blue and the other airlines, military, government, business, universities, etc. 670,000 residential customers don't matter, they can try to get a website to load later, but they're still going to pay as if their speed was right.

I just pity the passengers on a exede connected jet that goes home and subscribes thinking their home service will be like it was while flying.
 
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J&J

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The problem with the explanation offered by Gwalk900, Champion, is that when exede makes high-speed contracts with an industry or government, they get fulfilled.
If residential has to be pushed down to background priority to make sure a Jet Blue airline gets it's speed then that's what will happen.  It's called Make room for Jet blue and the other airlines, military, government, business, universities, etc. 670,000 residential customers don't matter, they can try to get a website to load later, but they're still going to pay as if their speed was right.

I just pity the passengers on a exede connected jet that goes home and subscribes thinking their home service will be like it was while flying.
 
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J&J

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I didn't double-post.  It just came out that way and can't be edited. It doesn't matter, Exede Lindsey, Employee, will come along soon enough and delete it anyway.
(Edited)
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Gwalk900, Champion

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I'll bet ViaSat caused that double post just to make you look ..... Oh never mind!


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Anna Fields Like The Cookie

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So what's the point of making comments if they are deleted upon excede discretion?
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J&J

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Sometimes I post things they'd rather nobody knew about.
 
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Michaela Brown

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Until there is legislation that says ISP's need to define a minimum and maximum speed, we will continue to receive slow speeds under the safety umbrella of the "up to" clause.
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Christine Conrad, Champion

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All ISPs only offer speeds "up to xxx Mbps". They can't control the network loads at any given moment.

@ Anna Fields, sorry to disappoint you, but I only sleep with my husband. My only connection with Exede is that I am a subscriber, and pay the same monthly rates as any other subscriber.
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J&J

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Ahhh....  The "up to" blank check.  There is one place exede WILL learn about, the hard way, and it's called "reasonable expectation" (for value, or consideration received). Value or consideration being our money paid each month based on our reasonable expectation of quality service that was stated to exist, and we would receive by exede, and is still stated to exist by exede to attract more customers.  This is a matter not for the FCC but rather, the Federal Trade Commission.  Someone suggested the Interstate Commerce Commission but my attorneys assure me the FTC will best handle this and other matters pertaining to exede and ViaSat.
You don't need to hire a Santa Clara County law firm to go after exede.  You can do it yourself unless you also have a specialized situation beyond your ability to form a comprehensive complaint.
 
 

 
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Gwalk900, Champion

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"we will continue to receive slow speeds under the safety umbrella of the "up to" clause."

Are you aware that there are a few more moving parts to a satellite connection vs. ground based connections?

How do you plan to legislate temp/moisture/humidly/electrical conditions between your terminal and the satellite?

How do you plan to legislate temp/moisture/humidly/electrical conditions between the satellite and the Gateway?

How do you plan to legislate the number of users and their type of 'net activity at any given moment as it relates to the capacity of any single one of ViaSat-1's (or Spaceway3, EchoStar17 or soon Echostar19 and ViaSat-2) beams or earth side Gateways?

How do you plan to legislate into a machine during the years of design, construction, launch and implantation?

How do you DEMAND that a machine with a "100 HP" design perform at a "150 HP" level?

You don't seem to grasp the fact that a satellite connection is a connection of last resort. It fill a niche market ... namely those that have no other connection options.

This is the result of the ground based ISP's choosing to NOT invest in infrastructure that serves your area despite a much lower cost basis. Those companies are the ones that deserve your wrath. They could operate the invested equipment for decade after decade. They could easily expand capacity if warranted, they could easily repaired if needed.

A satellite (the very thing you seem to hate so much) has a cost upwards of $500 million dollars plus launch and insurance costs plus the costs of the Gateways and NOC's that serve as up/downlink facilities. That satellite can not be repaired, it can not be expanded and .. here is the kicker ... only has a lifespan of about 15 years before it needs to be replaced.

There is no government money involved, your tax dollars are not a risk.

No one put a gun to your head and said "you will use this system or else".

Could your beam be oversold? Sure it could, but there are also other reasons to slow or intermittent performance.

At this point I have to say you very likely are a victim ..  A victim of not knowing how much you don't know coupled with either an unwillingness or inability to learn or understand anything other than I WANT, I WANT AND I WANT THE GUBERMINT TO ......

Its a capped data service. Learn how to operate your computer, learn how to setup and administer and network if you choose to add a router to your connection and learn how to admin to the devices you add to your network.

For all the substance you have posted thus far your poor speeds could be due to a cheesy router with QoS enabled with a really screwy bias selected and once of your devices, unknown to you, "unhibernates" and steels 90% of your bandwidth of the device you do KNOW is connected.

It is a process of elimination, stop whining and work the problem.

  


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brella

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Well, let's see. The Exede dealer came and installed the Exede equipment. There is no other router. Unless the Exede router is the "cheesy" one. I connected my phone and a laptop via wifi. I run a speed test and it's under 1. I disconnect one device and run test and I get less than 1. I call the Exede technician and they try to run a test but can't. They say it throws an error on their end. Did I mention it was the first day it was installed? It would take awhile to use 150gb at .4mps so doubt I'm over. Now just trying to get Exede to send tech out. Did I miss anything? Anything I should try? I guess I'm the kinda guy that if sold something, I expect honesty.
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Michaela Brown

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  Mr Gwalk, This is not a matter of I WANT. I'm going to assume either you are an employee or a nuthugger. Maybe your are both. If you read my posts, you will see that I have clearly stated that I understand the affects that congestion and weather pose on a signal. I also know about the gateway. There needs to be legislation to establish parameters when natural deficiencies like weather aren't present. I never said anything about my data cap, it's not an issue. I know how to operate my computer, my router, and I can manage my home network. Insulting my intelligence in your last two paragraphs really tells my that you lack the intellectual prowess that you portray. There are no bias QoS settings on my cheesy router that are unknown to me. If you want to get into a nerdy technical debate about networking. Give your best. I haven't embarrassed a fool like you lately. Further more, your post has information in it that other people have posted. Are you only repeating other people?
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Michaela Brown

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Christine, I disagree with you. ISP's do have control over their network load. When they sell more bandwidth than what their network can handle at full load, their network slows to a crawl. I know that they don't anticipate that everybody on their network is going to be using it all at once, but I think they could regulate it a little better. 
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Robert Spano

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Exede has total control over what service we receive.  Simply don't sell more than you can deliver.  If the power company operated this way, we would have rolling blackouts every evening and night.
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Pipe Pistoleer

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I love this Gwalk guy. Literally the correct answer to all of his rhetorical questions is "I'm the customer, not my problem." I really don't care about the difficulties Exede faces when trying to provide a service to me. I don't care about congestion or humidity or any of the other things you mentioned. I pay for a service, it is up to them to provide it. If they don't, I'm out.
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Pipe Pistoleer

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I love this Gwalk guy. Literally the correct answer to all of his rhetorical questions is "I'm the customer, not my problem." I really don't care about the difficulties Exede faces when trying to provide a service to me. I don't care about congestion or humidity or any of the other things you mentioned. I pay for a service, it is up to them to provide it. If they don't, I'm out.
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brella

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I think some of you are missing g the point here! My speeds are below 1mbps! Last night they hovered around .4-.7! That's lower than what they say if you go over your limit. Right now, I would be happy with 5 or better!
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Anna Fields Like The Cookie

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I get it. This is not an isolated incident for a lot of us. I'm paying only 12 months opt out once I get a hold of someone in management. Who knows who owns this corporate company?
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J&J

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Who knows who owns this corporate company?

ViaSat is a publicly traded company.  The Chief Executive Officer is Mark Dankburg.
Mark Dankburg's office is in Carlsbad, California.

Here is a link to one page of the corporate site.
 
 
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brella

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What's the definition of a champion? Employee? A paid reviewer? I wished I was a champion. I think that would mean my internet worked right.
(Edited)
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Michaela Brown

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Or a paid shill
Why would anybody start talking about costs and function of a satellite on a forum.
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Pipe Pistoleer

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Satellite machismo
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Michaela Brown

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Hey Gwalk, how do you know a satellite coats 500 million? Did you recently purchase one, or is that something you heard from somebody else, like the rest of the irrelevant stuff you posted.
(Edited)
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J&J

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All the technical jargon on earth cannot make up for the fact that exede has signed contracts with major airline carriers that simply swamp the system with demand.  The complaints really started rolling in when exede installed their service on so many jets, 227 on Jet Blue alone.  I pick on them because they were the first. Google airline exede WiFi and be prepared to be really ticked off. They GET their speed and since 100% is all ViaSat-1 can do, someone is going to have to do without to keep the airlines at full speed.  How humiliating to exede if streaming video doesn't work on a jet.

Here's a link that tells the true story.  Don't miss the part about 190 devices with perfect speed on just one jet alone.  Remember Jet Blue has 227 of them and they are not the only airline with exede on board.
 
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Michaela Brown

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Hey Brella, I'm sorry for hijacking your thread, but a lot of us have the same issue. If we can keep your thread near the top of the list, maybe people will see it and be aware of the possibility of a unfavorable experience. I know that not everybody has issues, and I don't want to deter anybody from getting Exede. Exede has supplied me with a great connection for over 4 years. Things went south when I upgraded to the Freedom plan.
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Deku (The #1 Hero Data Saver), Champion

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hey exede just was wondering... do ya think you can close the comments so that no one can comment on it anymore??? cause its beyond ridiculous of people commenting back and forth... this isnt a chatroom. its ONLY to help other people out if they have problems. thank you!!! 

(P.S. I LOVE YOUR SERVICES THOUGH!!! :D )
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Jim16

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RIGHT ON Tirzy!!  Hundreds of thousands of happy Exede customers.  Always a few with some issues no matter the company or product. I'm happy to be an Exede Champion.  Who wants to sleep with me?
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Gwalk900, Champion

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Hey Jim, wrong polarity but I'll swap info with you till the Cows come home.
Most systems work well. Those that don't need troubleshooting performed.
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brella

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Mr Jim 16, no has answered my question about how do you get to be a champion. People with that in their profile have nothing but good to say. Makes us think it means your a paid reviewer. I might be wrong, no one has said. Do you understand I have had freedom plan for 2 days and get speeds less than 1 Mbps? I think you and everyone else would be upset. Sounds like the freedom plan was a way to get folks signed up but the service is not ready for them. I just want was I was sold. Last time I talked to exede I was told I would here back in 72 business hours. That is next Thursday! hopefully Exede will get things right and I will say nothing but positive things about them. Until then...... Thanks
(Edited)
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Steve Frederick-VS1/Beam314, Champion

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brella, you ask how a person gets to be a Champion on this forum. Exede Alex and the Exede forum moderators are the ones who select forum participants because they are offering help to those who are having problems with their equipment or data usage. We Champions do not ask to become Champions. We do not receive any compensation from ViaSat or Exede nor do we receive free internet service. We are just trying to offer help, gained from our years of experience with computers and satellite internet service. We have successfully helped many subscribers find where their data is being used, often by devices and applications that many aren't aware are data gobblers.

What the Champions, and others who try to assist with other's problems do get is that we too often are criticized and treated with little respect.

brella, would I be upset if I switched to the Freedom Plan and was getting the speeds you are getting, you bet! I would be sending an email to the Exede moderators at exedelistens@viasat.com and request that they look into my account and equipment so the speeds can be at a level that is expected.

I cannot speak for the speeds that the Freedom Plan would give me, since that plan is only available to a very small percentage of the Exede customers. It is not available in my area, beam 314, so I will continue to enjoy my 12 GB per month until more satellite capacity becomes available with the launch of ViaSat 2 in the next few months and ultimately, ViaSat 3, scheduled for launch in a few years.
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brella

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Gotcha, Thanks for your reply Steve!
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Robert Spano

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I am paying $110/month and use less than 50% of the usage I pay for.  Exede's excuse for slow speeds is "congestion".  That translates to "oversold" to me.  If they cannot deliver a reasonable expectation of the service promised, they should release us from the contract without penalty.  I would be thrilled with just 2 or 3mbps download speed consistently.  Then I could be a champion.
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Michaela Brown

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Tirzy, the people in this thread haven't received any of the help that you speak of. This issue is important to us. It's apparent that you don't have problems with your service, but what compells you to derail any attempt that we are trying to make to bring attention to this problem that we are having with our Freedom plan upgrade? This thread was fine until people , like yourself, started posting. With all due respect, if you had the issues that we have, I doubt you attempt to intervene like "the voice of reason" like you are. PS If the contents of this thread don't affect you or your service- back off. Are you the forum police, or a nut hugger like Gwalk?
(Edited)
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Gwalk900, Champion

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Do your very best to understand the following:

This Community is a PUBLIC FORUM  where registered members can post their issues and get feedback and suggestion from other members . The Community is overseen by corporate level Exede employees that can be identified by their usernames.

Their are a number of ways to get "support", by phone, by chat and by email.

You may also pick up bits and pieces by reading topics here in the Community.


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Michaela Brown

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Mr Gwalk, I apologize for the unfriendly comments I made to you. Please understand that the reason why I'm trying to bring attention to this issue on this forum is because I have already contacted Exede via phone and email and there hasn't been any resolution. I am not using this forum to discredit Viasat. The issue that some of us have is a real issue. I would not post in a public forum like this if I had not explored more traditional methods of resolving an issue. Have you ever had an issue with a company that you do business with that you feel is not concerned about your problem? I'm sure you have. When all avenues for a resolution have  closed, You do what you can, by any reasonable means. The frustration builds, and all you want is help with the problem, but the only people that can help you give you an excuse. At this point, all I want is for Viasat to tell me that this is the way it is instead of telling me that these speeds aren't typical, but theres nothing we can do. I know my comments haven't been pleasant, and I'm sorry. I have had great service from Exede until I upgraded to the Freedom Plan w/Boost25 so I know what I'm getting is well below what I got before.
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Jim16

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It sounds like it must be a bad modem.  If your old one worked fine and all this started after installing the new one, seems that would be the issue.  Did you install the modem yourself?
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Michaela Brown

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Also Mr Gwalk, I dont need to try hard to understand anything, but apparently you do. You assumed that I was an uneducated person with a cheesy router and lack of knowledge of my computer and networking. Now you assume that I didnt contact Viasat by any other means than this forum. You probably think the reason this thread has been derailed and become an argument is no fault of your own. Well, your first post in this thread was what sent this thread in a new direction. i will no longer respond to you. If you want the last word, here's your chance, take your best shot.
(Edited)
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Michaela Brown

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Yes Jim, I did install it myself. It is the wifi modem. The old one was a surfbeam2. Liberty 10plan
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Michaela Brown

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Also Jim, The tech that took over my PC said it was a modem issue. He told me to call back to get it escalated and when I did, they wouldn't escalate because the weather had turned bad, and they couldn't verify the issue.
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Jim16

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I have been giving serious thought to getting the boost modem but I will hold off until the new satellite is on line. I'm getting 12 or better mbs on this modem.  I know there are people here that are getting 40+ mbs on the boost modem, but I think the new higher speeds will work better when the other sat. is working.
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brella

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What plan gives you those speeds? Are you on freedom?
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Michaela Brown

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I think I need to explain something Brella, Exede is an excellent service, but what you and I are experiencing is not normal. I'm not sure why the issue cant be fixed. I really want them to realize this is a problem. For all we know they could have had a bad batch of modems or something like that. I'm sure they will fix it, its just that we as customers want it fixed now, and they haven't recognized it as a problem yet.
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Michaela Brown

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Jim, I can get upper 30's on the boost modem, but it tanks to around 1mbps between about 6pm to 8am.
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Michaela Brown

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Brella, If you can test your speed at about 10am and let us know what you got, im curious. 
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Jim16

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Yes, I have the Freedom plan, for about a year now.  I'm sure I am in a beam that is not very crowded. 
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Michaela Brown

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When I had the Liberty 10 (12mbps) plan using the surbeam 2 modem, I cant remember ever seeing below 8mbps during peak hours. Upgrading to the Freedom 25Boost, I'm getting speeds like you during peak hours, but I can easily get 35mbps in the morning. The modem between the two plans is different. This is why I think it is a modem issue. (like Ferdinand the tech said).-----and Jim
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brella

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Yea, I understand. It just sucks. Sounds like a lot of folks are having this issue. If they get it fixed, I'll tell everyone how great exede is. As long as my speed is less than what it was when I would run out of data on dish, I'm gonna complain.
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Michaela Brown

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Brella, don't get discouraged. This is my speed test from yesterday morning.
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brella

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Thanks Michaela, I'm out of town for the weekend so I can't do any testing. I will do that when I get back. Thanks again.
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Michaela Brown

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The power is there, we just need to get them to fix our connection during peak times
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Michaela Brown

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Anything above 5mbps during peak times is something I can live with.
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Michaela Brown

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For all of you that think we are complaining over nothing. Here is the level of pathetic that some of us deal with.
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Robert Spano

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Mr Gwalk,
I would just like to not have to pack up and drive to town to McDonald's to use their wi-fi after 5:00 pm.  I'm paying $110/mo for the freedom 150 plan, but don't feel very free.  The liberty18 are available here at about the same as I pay now, but I cannot escalate to $155/mo for liberty 30 as my budget is already strained to accommodate what I have.  The reason I dropped the DSL line from the phone company is because they could only deliver 1.5 mbps and Exede promised better.  I wish I could do it all over and just stick with the DSL; at least it worked 99% of the time.
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brella

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Heard from exede, it was an email telling me my bill is ready. Ha! Ran a test 1.4 download, 4.28 upload.
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brella

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I ran test after test after test. I got speeds of 12-16 at 6:32 to 6:34. I thought wow! Champion! Then it went back to .9 since then. Why is exede teasing me like that?;
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J&J

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See that Jet in the sky?  Guess where it gets it's internet, and you don't.
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Michaela Brown

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My speeds have been absolutely perfect all day. My peak time speeds have been no less than 15mbps. Off peak have been above 30mbps. Hang in there Brella, I think they will fix it for you. Keep calling them if you have to.
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Robert Spano

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At best, I may get 15mgbps, but that is rare.  I would be thrilled with just a consistent 5 or 6 mbps.
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Michaela Brown

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I just tested again.
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Jim16

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Happy to see things are working for you!
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Michaela Brown

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I'm happy too. My my modem rebooted on its own 6 times last night/early morning. Not sure if it had anything to do with the difference. I hope everybody that has these issues gets help.
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Michaela Brown

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Well, I should have kept my mouth shut. I'm back to super slow speeds. My ping is now over 2000ms and I have an upload speed 0.00. I reboot the modem, and everything is fine for one speed test, then I get a ping over 2000ms and 0 upload speed again.
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brella

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I'm hovering around .9. terrible
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DAVE W4DRA

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I have problems also. I have the Freedom @150 gig and boost 25.
But for the last couple of weeks it's not boosting anything. I can't watch a youtube video without it pausing 4-9 times on a 10 minute video. I have never had this problem like this since I had it. At times when I do a speed test I have seen speeds that happen 30Mbps but not often.  Here is one I just did. And this was a good one compared to some.
I know one thing I sure hope this gets fixed real soon. And good luck to you people I hope they get it fixed for ya.
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Pipe Pistoleer

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Dave, I would gladly take those speeds, even during off-peak. These are the best speeds I am typically able to get. These were taken 5 minutes ago - it will be like this until the wee hours of the morning, then it still won't go above 5Mbps. I'm paying for the 25Mbps boost. Don't waste your money.
(Edited)
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DAVE W4DRA

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Too late, I got hooked hook line and sinker..Mine was fine til about two weeks ago. I also notice that my software is older than others.

So I don't know if it's up to date or not.

SOFTWARE VERSION UT2_3.7.3.6.0

HARDWARE VERSIONUT2_10504 UT2_XC/XD/XE_US1_ASIC2v2
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brella

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Where did you go to find that info?
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Steve Frederick-VS1/Beam314, Champion

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Here is a link to your SB2 modem http://192.168.100.1/?page=modemStatus

If you have the wireless modem, http://192.168.1.1:8080
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brella

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Thanks. I was replying to you on another comment. Thanks for your help!
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brella

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I have same version. How will I find out if it's up to date?