Unable to open email from Experian

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
I previously reported this problem and received the account number 01394907. This has been closed and the problem still exists. I sent a copy to Exede of one email from Experian that I could not open and it was sent back to me in a format that I could read. This did not solve the problem of how to open the other 14 emails I have from Experian in my inbox that I can not open. Previously I got a black X in a box when I tried to open the emails, now I get nothing.
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Larry Heath

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  • frustrated

Posted 3 years ago

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Bev, Champion

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That sounds like something blocking images or HTML content. Either a media blocker, ad blocker or, your security software. Check all of those. Turn the odd TEMPORARILY to test if need be.