I previously reported this problem and received the account number 01394907. This has been closed and the problem still exists. I sent a copy to Exede of one email from Experian that I could not open and it was sent back to me in a format that I could read. This did not solve the problem of how to open the other 14 emails I have from Experian in my inbox that I can not open. Previously I got a black X in a box when I tried to open the emails, now I get nothing.