Data should not be used by slow speeds

  • 1
  • Problem
  • Updated 4 years ago
  • Acknowledged
  • (Edited)
I live in Maui Hawaii I have two very slow quality DSL lines through the phone company. When I inquired about Exeed I was told that I would have 12 Mb per second but was not told that the evenings, when I really want internet were no going to be anywhere near that speed. I already had two DSL connections that were somewhat OK during the daytime hours but almost useless in the evenings and I only pay $30 each for them. Now I'm paying another $73 plus the huge expense of installation for something that is no better in the evenings.

Since I only need Exede in the evening, I end up using up my 10gig allotment, often times at less than 1 mbs instead of 12mbs. This is totally unfair. I have the Liberty Plan, I should not be using my 10gigs at ridiculously low speed. I started with the 30gig plan. I am a computer consultant and know I have everything tuned right, since I do get 12mbs often, but only during the day when I am usually working.
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Steve Slater

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  • ripped off

Posted 4 years ago

  • 1
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Bev, Champion

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There I have to agree. I doubt much can be done but, an email to may help. I'm sure you understand beam congestion as well as I do, or better but still under 1Mbps while still on Priority Data is a bit much.

Hopefully that will change when the next satellite is launched and operational. I suppose time will tell.

You are seeing good speeds at non prime time so, I don't think there is any problem with your install still, an email might get you some pointers I haven't thought of.
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Diana, Viasat Employee

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Hi Steve,   I''m sorry to hear your speeds are so slow.  Let us take a look at your account. Please send you account and contact information to Thanks