Slow speeds

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  • Problem
  • Updated 1 year ago
  • In Progress
  • (Edited)
Internet has slowed down to unbearably low speeds over the past several days. Have considered using smoke signals to communicate with the outside world. What can be done besides switching to a different provider?
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josh

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Posted 1 year ago

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Bev, Champion

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first, try running a test form your computer, not a cell phone. Cell phones can be far slower over wifi than your actual speeds.
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josh

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I actually really noticed the problem when my smart tv quit being able to stream Netflix. Other than just a few hours during the day, my Netflix won't even load on the tv.
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Bev, Champion

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That may be due to congestion but, the best thing to do is to call 855-463-9333 when the problem is happening so that the support people can see what is happening at that moment and, try to get it corrected for you.
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Diana, Viasat Employee

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Hi Josh, I'm sorry to hear you are having slow speeds. There are many reasons this can occur. Please call 855.463.9333 when you are experiencing the slow speeds to allow us the opportunity to troubleshoot with you.
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Alex, Viasat Corporate Communications

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Tim Spake

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Friday night 9:15pm 1.8Mbps on download. But it's up to 25Mbps so that is a comfort.....not
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del bert

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No trouble here. Although i was down to about 118 mbps at dinner time.

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James

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ahh so there is our speed. I have not seen over 2 mbps this month myself usually not even 1 mbps.
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Steve Frederick-VS1/Beam314, Champion

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What del bert hasn't mentioned is that he is not on Exede, but a ground based ISP.

He is just messing with your mind.
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Sebastian

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This is an everyday thing..... has been since we got the service
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Steve Frederick-VS1/Beam314, Champion

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Sebastin, if these are the speeds you are getting at all hours of the day, especially in the mornings or early afternoon, then you might need the Exede folks to take a look at your modem and see if you need a service call.

Send them an email at exedelistens@viasat.com. Include your account number and a phone number, along with your description of your slow speed problem.