Truely unlimited

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Not a customer yet, but I plan to be if viasat ever offers Truely unlimited data...does anyone know if this may happen under this new satellite. We would use 150 pretty5 fast with 3 teens and Netflix. thanks
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jim watkins

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Posted 1 year ago

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Stephen Rice, Champion

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No.  It sounds like you already have an unlimited option anyway.  
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jim watkins

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I was hopeful. We dont have any internet this time, the cable company stops service about a mile from our home.
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Melissa Flynn

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It is truly unlimited but they bring your speeds down dramatically once you hit 150. It becomes almost unusable during peak times (for us, it's between 5 p.m. and 10 p.m.). I have two teenagers and one preteen and they use all of the 150 within two weeks. We stream a lot of movies and shows from Netflix and my daughter does YouTube live stream. I had truly unlimited with U-verse. But we moved out into the middle of the woods and satellite internet is our only option. I'm not 100% satisfied with it but it is better than nothing.
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jim watkins

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so the new satellite is not going to change anything really ,except provide more poor services to a greater number of people.
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Ronald Stricklin

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Viasat just launched its viasat 2 and its new plans are below what the initial viasat 1 plans were offering but for the same price. Stick with what you got and check back in a few years.
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Steve Frederick-VS1/Beam314, Champion

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Ronald, the initial Viasat1 plans, in early 2012, were for 12 Mbps and 7.5 GB. Today, they are much improved.
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Ronald Stricklin

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Yes you are correct that they are much better than the initial viasat 1 plans. They are also better than the later evolution plans. They are also better than the later liberty plans. However, since there's a need for clarity, they aren't better than the former unlimited plans. They are not even comparable. And as a longtime customer when they suggested that the plans would get better with the launch of viasat 2 I assumed that they would in fact get better.
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Steve Frederick-VS1/Beam314, Champion

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Ronald, I do agree that the new plans announced so far are not as good as those Unlimited plans of a few months ago. However, those plans were "beta" or "trial" plans that Viasat was using to get info on how users would move to them, while evaluating the price points and how much data people would actually use.

My thought is that within a few months, we may see better plans as Viasat gets a better idea of how much capacity is available.
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Old Labs (VS1-329-L12FZ)

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If following the  earnings conference calls, in November it was made fairly celar that the early release of those plans on Viasat-1 was largely experimental in nature while also collecting some real time empirical data.
We're testing the interactions of different combinations of plans on subscribers' choices and the bandwidth economic yield.
Some 40,000 or so, as noted in the Conference, call jumped on them serving as guinea pigs so to speak. For their efforts and pain, they get to keep them moving forward now that more realistic goals have been established. Unlimited for all with 150 GB data usage threshold would likely be unsustainable just as Freedom for all on Viasat-1 would have been. So yes, not better than the real-life trial but I doubt those who opted to participate will be complaining once overall bandwidth utilization across both satellites becomes more balanced. Give it some time, before passing judgement, IMHO.

Me personally, I'm hoping my plan gets better without doing anything.
(Edited)
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Ronald Stricklin

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Give some time before passing judgement? It's almost as if we are talking about a non-profit company that has had to make deep cuts, due to the lack of support from viewers like you, to preserve its service for the betterment of all. We aren't. We aren't even talking about a company that would meet some negative consequences from negative feedback in its own forum. We are talking about a company that was very customer focused that has since become purely investor focused. You used to be able to call customer service and resolve an issue. Now you have to fight thru a gaggle of forum fans until a moderator posts an email so a day later you can get half the service they once offered. Or half to fight thru the customer service on the phone and get thru to the customer retention and cancellation department, who actually and shockingly actually do a good job. If you are new to the service you are screwed because you will trust the phone support who should be gaining notoriety at this point for lying. We are talking about a company that allowed customers to use unlimited bandwidth for upto a year after its launch of viasat1. That received a commendation from the FCC for offering speed and service at or above what was advertised. A company that carefully tested new packages to insure they could offer them while guaranteeing QoS (Evolution, liberty, and even freedom) but that threw that all away in the face of adversity because they were losing customers to their only major competitor because their investors were scared. Viasat 2 has been over hyped since 2012. Since the launch of the new plans a few month back its been over hyped. It seemed as if things were going to get much better. Unless you are a new customer who has know prior knowledge of the company then only thing worth writing home about is the equipment. I'm not the only person underwhelmed as one of the moderators suggested the other day that the new plans popping up might have been for the original viasat modem. You withhold your judgement and they can either take or disregard my feedback.
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Old Labs (VS1-329-L12FZ)

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Save your outrage for someone else Ron. I'm no more impressed by what's being released than anyone else and have likely lived with this far longer than you.

But at least you've now offered some substance to your constant grumbling and whining and yeah, I even agree with some of your rationale. Go back in time far enough and you'll find a laundry list of complaints I posted some two plus years ago.

Up until now, you've simply been shouting it sucks so thanks for finally providing us with the reason for your belief.
(Edited)
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Ronald Stricklin

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This is not outrage directed at you. It's not even outrage. It's a clear and direct response for everyone else on the welcoming committee who for what ever reason feels the need to "uphold the honor" of this for profit company. I don't know how long you have been at this or what level of veteran status any other satellite user has here. You may or may not have lived with this back in the day when I was using dial up as the uplink for a directway satellite.
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Virgil Teffeteller

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You would be stupid to become a customer after viasat 2 fiasco promising this and promising that they have been doing this from the beginning.
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Virgil Teffeteller

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But I guess if it is your only option you have little choice.But do not believe any thing they tell you.
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Virgil Teffeteller

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Talking about slowing down after you do run out of GB,you might as well be on dial up.
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Lisa Crafton

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Waiting for things to get better is not in the contract and not what customers @re paying for.. There is no unlimited service. Selling something you don't have is illegal. When my service stopped working not one rep. tried to find out why or make it right after 2 & 1/2 months waiting for you a tech they finally told me they have no one to come out here to fix it. They still took money for 3 months for service they knew I didn't have. They never had any intention of getting service LOL back on without telling me. I never got my money back nut they were generous enough to wave early termination fees. THEY TERMINATED SERVICE NOT ME. Since I can't go on my roof anymore I had to hire someone to take down the equipment or I would be billed $350. If I want to set up service as new customer I'll bet they would find a way to get someone. They have cost me a lot of money the loss of some of my customers ended up costing.me a few thousands $$. I have filed complaints & talked to a lawyer to get some or all my money back since Viasat would only CREDIT my account $25. I FONT HAVE AN ACCOUNT
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Virgil Teffeteller

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I have been living with these lies 10 years or more.
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Ronald Stricklin

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That's a whole bunch of money I would have never paid Lisa.
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Ronald Stricklin

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That's a whole bunch of money I would have never paid Lisa.
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Stephen Rice, Champion

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Sounds like you just need to sign up for one of the unlimited plans and teach everyone how to manage their data.  

They can either have no high speed internet at all, or manage what they have.  

Here  is a suggestion, sign up and make sure the plan you select is Gold 50 or the Platinum plan.  This will automatically put you on Viasat 2.  This bird is brand new and not congested yet.

After a month or so, drop down to a Bronze or Silver plan.  You will still be on the latest satellite and will save a little money.

The Bronze and Silver plans limit video quality and this will help conserve your data as well.  They stream in 320p and 480p.  The video quality isn't HD, but it will help you conserve data and is certainly better than dialup.

The Gold and Platinum plans are for streaming HD video in 720p and 1080p.   Naturally these plans have better video, but will use your priority data faster.

 
(Edited)
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Stephen Rice, Champion

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I made a mistake in the info I posted.  The Bronze plan is for 360p video, not 320p.   Still low quality video, but better than what I originally mentioned.
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Brad, Viasat Employee

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This is my usual go-to when someone is thinking about coming to satellite service. The big takeaway is that it's not going to be the same experience as Cable internet unfortunately. Some aspects of the technology such as the bandwidth limit (aka why we deprioritize after a certain amount or had caps prior on older plans and why there's video resolution) or the Ping rate are limitations of the technology that won't change with the satellite. Some things like Ping will never go away unless we figure out how to surpass the speed of light.

Here's a helpful overview of what to expect when going to Viasat https://www.exede.com/what-to-expect/
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Stephen Rice, Champion

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What bad said is true.  It is a sad reality, but if you are coming here expecting super duper unlimited data like you had with cable, you will never be satisfied no matter how hard Viasat tries.

Its horrible to say this, but you would probably consider Viasat 2, the latest and greatest in satellite technology, to be a major downgrade compared to what you are used to.
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jim watkins

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I'm sure it is just a matter of time and it will improve. Thanks for your help.
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Susan Kornblut

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150 will probably be the limit even though they say unlimited. I saw the Platinum plan for Viasat 2 it was up to 50 download two year contract unlimited on the new satellite cost was 99 for the 1st three months then went up to 150.You could drop down to a cheaper plan like was suggested after the three months.You have to check in your area to see if this is even offered yet as a lot of areas don't have this yet just coming out this week and into the next couple of weeks.I would get a local installer for installation and remember that satellite is slower than cable and has limits like stated above.I have 150 freedom and I get about 30 up and three down except during the evenings when it gets congested on Viasat 1 then it is like 15 up.
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James Paramore

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If you don't want to change then you should not be living in the country where sat internet is the only choice. Satellite is what it is, that's the fact of it, it will never be like cable or fiber. Unlimited data and 150GB threshold on a satellite was unheard of just a few years ago. Companies like Viasat are making big strides in bringing good service to rural areas. When I moved to the country I came from DSL service with unlimited data to a sat plan with only 10GB a month. I made changes to the way I used the internet because living in the country is what I wanted.
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Jim16

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I'm sure Viasat would love to offer plans that equal or rival land based internet.  That is their ultimate goal with VS2 and VS3 plus.  They offer what they can on the equipment they have today.
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Stephen Rice, Champion

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You could always launch your own satellite or pay to run fiber to your house.
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Jimmie Muggy

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Stay away!! If everything works as stated, which is possible, then great. If you have serious problems, speed, tech support, and you cancel for cause, they'll charge the early disconnect free anyway. They are the worst company I've dealt with ever, period. Speeds sucked and tech was way worse.
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Stephen Rice, Champion

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What can't you do with 1 to 3 mbps during primetime?

What are your speeds during the day?
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VeteranSatUser, Champion

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Yes. Those speeds are not bad. I have seen speeds like that or even worse during Primetime since Exede's inception. I have survived and nothing I haven't been able to do.
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Stephen Rice, Champion

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Anyone know what happened to Garp at the end of the movie?  
(Edited)
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VinylHanger

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Welcome to the mile short club. We are in the same boat. However, we don't have cell service either, so we have no choice.

I would think that having 150 gigs would be better than no internet at all? It really isn't too bad. You can stream relatively regularly and not use it all if you are carefull. Keep it at 480p and it stretches it quite a bit.

The new plans with 100 gigs are a bit thin, hopefully they will up that.

It is expensive for what you get, but that is the cost of country living.
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Susan Kornblut

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So true it is expensive but I had wildblue years ago and it was not that good this service is so much better than that hopefully we will get some more gigs and speed with the new plans like they promised we will just have to wait.I have lived in the country for 35 years now so I am used to us being ignored as far as technology is concerned.At our office 5 miles from here we can get cable but not here that is the way it goes not fair.
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Terry

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Very true on the paid price Viny. I chose not to go with the service. It was to overpriced for what you get. I'll stick with my cell data for now. I'm thinking that within a year their prices will come down a bit. I keep reading how people are shell shocked at the price per gig. I messed up and didn't get on the liberty plan with the free pass. Whoever has those better stay on them. 
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Stephen Rice, Champion

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People should have to take some sort of multiple choice test before they are allowed to sign up for satellite Internet.
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John

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If Satellite Internet is your only alternative, then Viasat is your best bet.

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VinylHanger

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That is for sure.  I know folks who were screwed into Hughsnet by Dish.  They thought it came with the Dish plan and had to take it.  Now they can't even get their wi-fi calling to work and the data runs out quickly, etc., etc.

Viasat is great for those of us with no other options, it isn't perfect, but it's come a long way.

And I'll be keeping my silver unlimited for a while.
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Cindy

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I too have the silver unlimited plan wifi with my boost. My speed aren't bad but we'll see what they offer here shortly for mbps and prices!
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G E

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DON'T DO IT !!!
Sales team will lie to you and then your stuck with 2 year contract.
If you have cell service at your home your better off useing it, even if you got to take the hit by using Tethering mode on phone to a laptop.It will still be faster then this.
I have the Silver Unlimited. Its been one week today, since installed and have yet to be able to stream. I can barely check email sometimes. sometimes nothing. been this way since day one.
Speed test show 0.5 to 3Mbps now. Made several phone calls. I get from them, that the 25Mbps speeds is not a guaranty and my speeds still fall in the normal category. 
I have Emailed Viasatlistens 4 days ago and got 1 response asking for more account info, that's it. 

Use google and look at their Reviews on sites they can't delete post on or have people trying to cover for them.  99% bad also trying to get a class action lawsuit going on some Fed sites.
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Ronald Stricklin

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You had an installer do a half ass job. It's a 90 day warranty on installations. Get them back out there.
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G E

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Actually I had the Liberty 25 before (it worked just fine) and when the new modem for unlimited showed up, it wouldn't get a signal. Installer had to come out and move the dish to get it to pick up a signal. Gets a 9db return now before it was a 0db. Kinda sounds like the new modems are under powered IMO.
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Jack Britton

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This is my 3rd Satellite internet provider.  I had Dishnet at first.  It was good for out here but I was spending a ton going over data cap.  I then moved to HughesNet Business class.  It was not as fast but the data plan was adequate for me (I work from home and online 15 hours a day).  It was very expensive.  I am now on Viasat on a silver 25 Unlimited.  Its early days but the speed has been good.  I have streamed more than I ever could with the other two providers but I have been keeping an eagle eye on my usage just to be sure I can work during the week.  As everyone has said, its not anything like having cable internet but if you live literally in the middle of nowhere its livable.  I would suggest though if you have any neighbors around you on Viasat talk to them.  Your experience has a lot to do with congestion and your position in relation to the satellite. 
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Stephen Rice, Champion

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Why not just go about your life and enjoy Unlimitedville then?