Trouble with slow speeds

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  • Updated 2 years ago
  • (Edited)
your servise sucks at present it bounces from 0 kbps to 16 kbps its never been what u claim it should be and it useses data even when it off
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Tracy Miller

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Posted 2 years ago

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Brad, Viasat Employee

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Hi Tracy,

It sounds a lot like you may be either DAP (over limit) or you may be in Liberty Pass and might be trying to access during prime/peak hours. Unfortunately this is in no way linked to your account but if you email us at exedelistens@viasat.com with your information I can look into this for you.