I have a problem with your phone people not knowing what they are doing , like supposedly updating my billing info and then taking two payments out of my bank !! I just had to update my own info because it was never done . I hope you do not take another payment out for this month since he took two payments last month ..
Posted 12 months ago
Brad, Viasat Employee
I've called THREE times to get my credit for the TWO items I returned. I CLIMBED on top of my roof to get the part out of the dish, and put the modem in the return box. They say we got the part from the DISH but not the modem? Really, if I wasn't gonna return something, it would have been the piece on the ROOF that I had to get a ladder and climb up there! I have a ticket for the SECOND call: 23985457. Still I have half a credit $160. I was a good customer for 4 years for service that was pretty poor out here in the country. And you wanna charge me $160+ for a 4 YEAR OLD Modem you claim you didn't get...?
(Edited)
Brad, Viasat Employee
Hi Wendy
This is a VERY VERY public page so I removed your contact information so no online creeps solicit you.
Regarding your claim please email us at exedelistens@viasat.com and we can look into this for you. If that ticket number is an open ticket that means our Logistics team is still investigating your claim.
This is a VERY VERY public page so I removed your contact information so no online creeps solicit you.
Regarding your claim please email us at exedelistens@viasat.com and we can look into this for you. If that ticket number is an open ticket that means our Logistics team is still investigating your claim.