Trouble with account

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
I disconnected my service yesterday and I will NEVER NEVER EVER use or recommend this company to anyone else. I would pay my bill and within 3 days I was receiving a warning stating I was almost out of data. We only used the service for my son to use ABC Mouse and that was seldom because I was always out of data so quickly. I had the service turned off early last year and when I restarted I was told that I only needed to pay to restart the service and because there was an error with my last bill, I would be refunded $124. Well that never happened. I was finally told this after speaking with countless customer service reps and being given numerous stories. I have had a couple of techs out on different ocassions due to poor reception or the equipment not working. I finally decided to cancel the service permanently after being billed 2 months and not having any service. I talked to a rep for over 20 minutes yesterday and he stated he was requesting a refund. When I called in today to check the status another rep told me it was put in as a credit to my account and not a refund! Why credit my account for a prepaid service that I am not using!? She stated she was putting in the request again. At this point I don't believe ANYTHING that these people say and I will definitely be looking for other service!
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LaVerne Brodie-Poindexter

  • 2 Posts
  • 1 Reply Like
  • VERY ANGRY!

Posted 2 years ago

  • 1
Photo of Christine Conrad

Christine Conrad, Champion

  • 263 Posts
  • 292 Reply Likes
LaVerne, for the best resolution to your problem, and the quickest, please send an email to the moderators. They work in the corporate offices of Exede/ViaSat. Send your account number and a phone number to exedelistens@viasat.com, along with a description of your complaint.
Photo of LaVerne Brodie-Poindexter

LaVerne Brodie-Poindexter

  • 2 Posts
  • 1 Reply Like

Thanks Christine, I will definitely do that!


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Exede Lindsey

  • 1827 Posts
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Hello LaVerne, I’m sorry for the experience you've had with Exede and your billing. As Christine has mentioned, please send us your account and contact information to exedelistens@viasat.com so we can review your account and see how we can address and fix this situation for you.    
(Edited)