Trouble setting up account

  • 1
  • Problem
  • Updated 3 years ago
I am trying to set up my Exede account so I can view my usage. I have entered the MAC number on the bottom of the modem and it says "We're sorry your Account Plan is not set up yet". I have had the service for 1 month now and already paid the first bill plus installation charges. Why will it not let me view my usage?
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Christopher Devlin

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  • frustrated

Posted 3 years ago

  • 1
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Brad, Viasat Employee

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Hello Christopher. Can you email your account information to so we can take a look at your account. You should have the ability to monitor your usage.