Trouble getting the plan I wanted

  • 1
  • Question
  • Updated 1 year ago
  • Answered
  • (Edited)
When I went to change my plan down to 10 gig, I was required to install a new modem for no reason. I couldn't change the plan until the modem was in. Now it's in and you've removed the plan. This is fraud.Look, I thought I was WildBlue but all the communication says Exede. I don't know which.
Photo of Shodo Spring

Shodo Spring

  • 18 Posts
  • 0 Reply Likes
  • totally pissed off. Hate you.

Posted 1 year ago

  • 1
Photo of Shodo Spring

Shodo Spring

  • 18 Posts
  • 0 Reply Likes
I don't want toa reply. You also took away customer service and I can't contact you.
Photo of Jim16

Jim16, Champion

  • 1861 Posts
  • 1532 Reply Likes
Calling people jerks is not a good way to ask for help.
Photo of Brad

Brad, Viasat Employee

  • 2887 Posts
  • 968 Reply Likes
Very true. We appreciate everyone following proper decorum on here
Photo of Deku

Deku, Champion

  • 726 Posts
  • 350 Reply Likes
^all these people above me is correct. 
Photo of Brad

Brad, Viasat Employee

  • 2887 Posts
  • 968 Reply Likes
Hi Shodo,

Any time you upgrade, put your plan on hold, or anything that otherwise changes your plan you can only go to what's currently available. As Exede shifts towards our ambitions with ViaSat 2, some plans have been retired while others may no longer be available due to the demand and capacity of where you live. We've routinely offered new options in many areas which vary by market. Some recent offerings have included a Liberty 50 plan, and some Liberty Plans with a free zone. As we get closer to ViaSat 2 at the end of the year we'll see more plans be released.

As for our customer service, that's still the same. You can call us 24/7 at 855-463-9333 or email us at exedelistens@viasat.com if you want to talk to myself or one of my fellow corporate moderators on this forum.