Treated Like Crap with Email to Prove it

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  • Updated 1 year ago
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The "ViaSat Listens" people are deliberately messing with me.  Look at this exchange where they deliberately don't answer my question:

>>>>>>>>>> My Request:
Hi there, I’m going on a trip; I know I can forward my calls to my cell, but is there a way that I can call into the voicemail system and access my messages remotely? If so, how?

Yes, I know I can have the messages sent to email… but I would like to dial into the system and check it periodically.

Thanks, Me

>>>>>>>>>> Their improper response:
Thank you for contacting Viasat Listens regarding forwarding your voice service.
Yes,  You are able to forward your number to you cell phone.  You can go into the voice portal -go to call handling- click on forward all. You will see Forwarding Number, type in your cell phone number.  If you need nay additional information or help, respond to this email.

Sincerely, Diana

>>>>>>>>>>> My RE-Request:
I’m sorry… but you didn’t actually answer the question I asked: 
"is there a way that I can call into the voicemail system and access my messages remotely?" 

>>>>>>>>>>> "Diana" Messing with me by NOT giving me the answer:

Yes you can.  
Thank you for choosing Viasat, provider of Exede and Wildblue internet services, as your internet provider. We appreciate your business.
Sincerely,  Diana  Viasat Corporate Social Media  


What can I do about this?
Photo of Mike


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  • Picked on by Diana

Posted 1 year ago

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Photo of Andy Schack

Andy Schack

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I'm not really sure what to say here but Voice DOES use your internet connection. If your modem is offline for ANY reason you ain't talk'in. 

I'm really not going to discuss this anymore, I don't argue facts. 

Photo of VeteranSatUser

VeteranSatUser, Champion

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I was thinking the same thing Andy. I was like what????

IMHO, Viasat Voice is going the way of landlines. With mobile devices supporting wifi calling now, why do you even need it? I mean it is overpriced to begin with.
Photo of J&J


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 Too bad nobody ever invented sub-channels, we could have had FM Stereo, and a million other things that use it.  My ViaSat phone works when the Internet doesn't.
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Diana, Viasat Employee

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Additional information for Voicemail for the Voice Team -

Access Voicemail from phone

Step 1

Dial *36 from the phone that is connected to the Voice Adapter

Step 2

Enter the 4-digit PIN, followed by the # (pound) sign

Default PIN = 1234


Remote Access to Voicemail

Step 1

Dial the 10-digit phone number

Step 2

When the greeting starts, press the # (pound) sign

Step 3

Enter the 4-digit PIN

Step 4

Press 1 - to Listen to your messages

Any  additional questions call Customer Care at 855.463.9333
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Bev, Champion

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On a note here, if you set Viasat Voice to ring both the home and your cell phone simultaneously, calling your Viasat Voice number form your cell phone will automatically take you to your voice mail, same as *36 on the viasat voice phone. Means you can't call home from your cell phone because it goes to your voice mail instead of ringing the home line but, for vacations, it's perfect when you don't need to call home anyway.

The down side is that the setting has to be changed online so, it isn't a switch on the fly thing.

I leave mine ringing both numbers all of the time, If I need my husband at home, I can call his cell phone rather than the Viasat Voice line.

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