TRASH!

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  • Problem
  • Updated 1 year ago
  • Solved
I could get better internet in Africa.

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yourguytim

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  • sick

Posted 1 year ago

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Old Labs (VS1-329-L12FZ)

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Have you contacted customer support? If not, that should be your logical first action since this is not a direct support forum but rather a customer to customer self help forum.

This forum is what we make of it. If seeking assistance from your fellow customers you'll need to provide us with some background info since there's no way for us to determine your specific environment.
 
  1. What do your modem statistics look like at http://192.168.100.1/?page=modemStatus?
  2. Which Viasat modem do you have? There are three currently in use and knowing which is critical to getting any assistance here .
  3. If using a third party router, which one? Vendor and model.  
  4. What devices are you using? It appears you have an iPad at the very least. Presumably you are using a WiFi connection, although there are Ethernet (LAN) adapters for the iPad.
  5. Can you run a speed test using an Ethernet connection to compare speed test results vs. a WiFi connection? Either using an Ethernet adapter on the iPAD or another device having Ethernet (wired connectivity) connected directly to the Viasat device
  6. What steps have you taken to isolate the issue to your WAN (Internet) connection vs LAN (ethernet or WiFi connection)?
  7. What specfic plan do you have and what's the state of your priority data usage, data usage threshold or mothly data allowance policy? "Liberty or whatever" from your other converstion isn't exactly a helpful  response. What it's actually called depends on what specific plan you have and behavior on going over differs dramatiically dependent on what plan ("Unlimited" vs. Freedcom vs. Liberty vs Classic plans).
  8. What's your physical location or beam number if known? Zip Code will do?
  9. Are your speed issues 24/7 or simply limited to what whould normally be consider peak usage periods? Specifically, speed result on evenings, weekends, holidays vs week days?
More questions will likely follow if really looking for a solution and those are just for starters but enough to start offering some advice. Those were just to speed up the game of 20 questions. 

Similarly and since it's not clear what your real purpose for posting here is, complaints are also acceptable. You'll find folks here willing to engage  you on those also either by bashing your complaints or sympathizing with them while debating the meaning of the marketing term "unlimited" commonly used by most ISPs.
(Edited)
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Jim16

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"I could get better internet in Africa."

Which country in Africa do you want to move to? Please tell us what internet speed these countries get....You do know, right?




(Edited)
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Jim16

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So then we need to take all of your posts as lies then. I'm so sorry that you don't have the Cojones to leave Viasat.  Maybe some self help therapy could work for you.  Or maybe you just enjoy complaining about poor ol' you.  (  the weekend is coming to an end)
(Edited)
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James Besser

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wanna jump in here I can understand your guy tims post sure you seen viasat adds on tv Facebook . viasat fast speeds internet. people don't understand this not cable or dsl.we do pay big money. you call the call in center do this do that.then they say the beam is busy. you get your hopes up this make things better, it doesnt.1 the beam is full.2 one gets greedy how you use the net I like viasat don't get me wrong. Jim 16 try too understand people lashing out.self help therapy thats hitting below the belt
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yourguytim

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Jim16 I do not get you. Please get this through your head that I have to have some sort of internet to live now a days. Thats why i am still with viasat. I simply wish that the internet wasn’t .33 at ten o’clock. I’m sure you wish it was better.
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fmj77

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Are your speeds that slow all the time or just during primetime?
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yourguytim

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You mean throttle times. Yes, but that’s when anyone will use it
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fmj77

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Then the best thing to do is not go over your priority data.
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yourguytim

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So not use up 12 gigs in a month. Ha
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fmj77

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If you're on a Liberty Plan or Classic Plan make use of the LNFZ. I did that for years and was able to stay under 10 GB while still using up well over 100GB some months.
(Edited)
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GabeU, Champion

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If you avoid streaming it's not difficult to stay under 12GB per month.  
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fmj77

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Yep. I downloaded all my movies and shows during the LNFZ and watched them later. Never went over 10GB. I love my current Freedom plan though. Will never give it up unless Viasat offers something better.
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Stephen Rice, Champion

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Viasat internet is not trash. I am paying for up to 12 mbps and my current speed is 18 mbps. I don't know what speeds people get in African villages but 18 mbps is a lot faster than any of the speeds I ever had with AT&T.

Happy customer right here.
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yourguytim

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Did you not see my post?
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VeteranSatUser, Champion

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Stephen is just a shill because he is on a magic beam. His results are atypical.
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yourguytim

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Ya ok, mines still bad.
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yourguytim

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Why don’t they bump up people’s mbps on congested beams to fair it out.
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VeteranSatUser, Champion

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Doesn't work that way due to hardware limitations. There were rumors Viasat-2 would be able to overcome those limitations. It hasnt.
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yourguytim

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They can. My mbps is far up to 12 on priority in any time of day, but when not using priority it magically becomes .02 mbps.
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Old Labs (VS1-329-L12FZ)

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Stephen's not a shill unless for SnapDragon in this case; at least no more than others shill the Freedom Plan (at least Liberty can still be had in some areas, while Freedom can't). He's simply mastered how to leverage off peak hours and the free zone to get the most out his Liberty 12 Plan - ask him how. He's even posted the dismal results that he gets when he exceeds his priority data during prime time hours. I do the same on a known not so magic beam - although not to as great of an extent as he does.   
(Edited)
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VeteranSatUser, Champion

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Regardless, it gets tiring of him boasting about his speeds all the time.

More and more long time posters are leaving this site, which is abysmal compared to the old forum. Sure do miss the ignore feature!
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Old Labs (VS1-329-L12FZ)

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Wasn't targeting you specifically, others boast of their Freedom plans and it's not an option for anyone now - not really a solution now for switching to.
 
Try offering substantive solutions rather than joining in the name calling that exists on both sides (whether tongue in cheek or not as I suspect your calling him a shill was) - give people a reason not to abandon this site; but yourguytim has yet to offer any answers to the questions posed above making it difficult to pinpoint his problem.

However, his piecemeal answers to others show he simply doesn't understand how prioritization works but their are other possibilities - however, his reticence and other posts suggest he's not really interested in a solution but rather simply complaining - whether that's the case or not I really don't know. We still know very little about his specific environment, so maybe there's a solution - or maybe not. Failure is always an option.

As I noted above, this forum is what we make of it; just as the older forum was what those who actively participated made of it. 
(Edited)
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Stephen Rice, Champion

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So let me see if I understand this.  It is okay for people to come here and say Viasat is a scam.  It is okay for people to do dishonest things to avoid paying early termination fees.  It is okay for people to expect their internet to be fast after using up all of there data.  It is bad for me to come here and say I am a satisfied customer.  Glad we got that out of the way.
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yourguytim

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No it’s not bad for you to say your a satisfied customer. I am voicing my opinion, like you. I never said you can’t voice yours. I just disagree with you.
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Jim16

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Stephen stays within his data limit.  Give it a try.  You agreed to the terms.
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yourguytim

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Oh dang he got me. Lol same crap answer every champion gives me. Why the heck can’t they make our speeds up to maybe 2 mbps. Why does it have to be awful.
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fmj77

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I agree with you here. They shouldn't slow your speeds to the point where it's unusable for at least basic browsing.
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Ronald Stricklin

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It's not actually shocking that people come here to complain. Paying on average more and getting on average less would lead many people to complain, while they should understand the limitations of the service, it should still be expected. They probably also go to any related social media account to complain as well. The subpar customer service they provide also tends to draw in complaints.

But then we have Viasat fans. You come in and say anything negative and its as if you were disrespecting their families world famous lasagna recipe passed down thru the generations.
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yourguytim

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FMJ 77, exactly i don’t really expect viasat to let me do online gaming or wacth HD videos but at least give an ability to watch a simple 360p YouTube video and browse after I use up my data.
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Jim16

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You don't  want to be inconvenienced when you go over your data plan. Then why in the heck would anyone go to a higher data plan?  I think that has been one of the big mistakes that Viasat has done.  They let customers have as much speed as they can when they go over their priority data.  We have heard from people who hardly see any difference in their speeds when they go over because the beam is less populated.  But when it becomes more populated and their speeds start to decrease, all hell breaks lose.  We saw this start to happen 2 years ago.  People were using all their data up in a few days and even in a few hours because they still could get descent speeds after that.  But once the beams started to get filled, they all started to cry because they thought they were entitled to not be inconvenienced after they used all their data up.  We are seeing that now with VS2.  People are having great speeds even after going over their data limits.  And we will see the same thing happen as the beams fill up.  Viasat should throttle everyone down after they use up their priority data, then there would be no "confusion" about what priority means.
(Edited)
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yourguytim

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Jim 16 wtf. Dude I’m tired of having the crap I have know. Are freakin kidding me. That sucks for people who have low priority plans. I have to get a plan with a decent amount of data for $200 when actually good companies like spectrum or At@t or whatever charge $50 month for an unlimited plan with consistent good speeds. Do you work for Viasat or something?
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fmj77

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Satellite cannot be compared to cable. They are two very different technologies. If you live in an area as I do, where you will never have any other options except satellite, then you need to think about moving to a different place with more choices. I decided long ago that I prefer to live in the woods with as few neighbors as possible.
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yourguytim

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I know that, but as terms as far as quality of the company. Spectrum aren’t a bunch of scammers pressing the throttle button all the time. Talking about getting what you pay for which shouldn’t be this.
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GabeU, Champion

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Spectrum aren’t a bunch of scammers pressing the throttle button all the time. 
ViaSat isn't pressing any "throttle button."  If one exceeds their data allotment the system automatically reduces speed.  If one hit's the prioritization threshold on an Unlimited plan the speed can drop, depending on system load.  If many people are online at any given time the speed can drop.  If beams are heavily loaded the speed can be greatly affect.  No one is pressing any "throttle button." 

And if you think Spectrum is free of issues and unhappy customers, you haven't done your research.  SMH.  
(Edited)
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yourguytim

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Their still throttling, so what. Didn’t say Spectrum was free of issues or unhappy customers did I? I said that it’s about was getting what you pay for. 100mbps for $40 bucks a month is a amazing deal. Most people are probably happy with it. I’m saying I get ripped off for what we get with Viasat. SMH.
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fmj77

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Satellite has improved drastically from what it once was. I remember with the old Wildblue legacy service the highest plan was 1.5Mbps speed for nearly $200 a month. Still, you keep comparing Viasat with Spectrum and you just can't. They are two completely different animals and always will be.
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Jim16

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It is painfully obvious that yourguytim will never understand any of this.  

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