TRASH!

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  • Problem
  • Updated 2 months ago
  • Solved
I could get better internet in Africa.

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yourguytim

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  • sick

Posted 2 months ago

  • 2
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Old Labs (VS1-329-L12FZ)

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Have you contacted customer support? If not, that should be your logical first action since this is not a direct support forum but rather a customer to customer self help forum.

This forum is what we make of it. If seeking assistance from your fellow customers you'll need to provide us with some background info since there's no way for us to determine your specific environment.
 
  1. What do your modem statistics look like at http://192.168.100.1/?page=modemStatus?
  2. Which Viasat modem do you have? There are three currently in use and knowing which is critical to getting any assistance here .
  3. If using a third party router, which one? Vendor and model.  
  4. What devices are you using? It appears you have an iPad at the very least. Presumably you are using a WiFi connection, although there are Ethernet (LAN) adapters for the iPad.
  5. Can you run a speed test using an Ethernet connection to compare speed test results vs. a WiFi connection? Either using an Ethernet adapter on the iPAD or another device having Ethernet (wired connectivity) connected directly to the Viasat device
  6. What steps have you taken to isolate the issue to your WAN (Internet) connection vs LAN (ethernet or WiFi connection)?
  7. What specfic plan do you have and what's the state of your priority data usage, data usage threshold or mothly data allowance policy? "Liberty or whatever" from your other converstion isn't exactly a helpful  response. What it's actually called depends on what specific plan you have and behavior on going over differs dramatiically dependent on what plan ("Unlimited" vs. Freedcom vs. Liberty vs Classic plans).
  8. What's your physical location or beam number if known? Zip Code will do?
  9. Are your speed issues 24/7 or simply limited to what whould normally be consider peak usage periods? Specifically, speed result on evenings, weekends, holidays vs week days?
More questions will likely follow if really looking for a solution and those are just for starters but enough to start offering some advice. Those were just to speed up the game of 20 questions. 

Similarly and since it's not clear what your real purpose for posting here is, complaints are also acceptable. You'll find folks here willing to engage  you on those also either by bashing your complaints or sympathizing with them while debating the meaning of the marketing term "unlimited" commonly used by most ISPs.
(Edited)
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Jim16

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"I could get better internet in Africa."

Which country in Africa do you want to move to? Please tell us what internet speed these countries get....You do know, right?




(Edited)
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fmj77

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Then the best thing to do is not go over your priority data.
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yourguytim

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So not use up 12 gigs in a month. Ha
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fmj77

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If you're on a Liberty Plan or Classic Plan make use of the LNFZ. I did that for years and was able to stay under 10 GB while still using up well over 100GB some months.
(Edited)
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GabeU, Champion

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If you avoid streaming it's not difficult to stay under 12GB per month.  
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fmj77

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Yep. I downloaded all my movies and shows during the LNFZ and watched them later. Never went over 10GB. I love my current Freedom plan though. Will never give it up unless Viasat offers something better.
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Stephen Rice, Champion

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Viasat internet is not trash. I am paying for up to 12 mbps and my current speed is 18 mbps. I don't know what speeds people get in African villages but 18 mbps is a lot faster than any of the speeds I ever had with AT&T.

Happy customer right here.
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yourguytim

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I know that, but as terms as far as quality of the company. Spectrum aren’t a bunch of scammers pressing the throttle button all the time. Talking about getting what you pay for which shouldn’t be this.
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GabeU, Champion

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Spectrum aren’t a bunch of scammers pressing the throttle button all the time. 
ViaSat isn't pressing any "throttle button."  If one exceeds their data allotment the system automatically reduces speed.  If one hit's the prioritization threshold on an Unlimited plan the speed can drop, depending on system load.  If many people are online at any given time the speed can drop.  If beams are heavily loaded the speed can be greatly affect.  No one is pressing any "throttle button." 

And if you think Spectrum is free of issues and unhappy customers, you haven't done your research.  SMH.  
(Edited)
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yourguytim

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Their still throttling, so what. Didn’t say Spectrum was free of issues or unhappy customers did I? I said that it’s about was getting what you pay for. 100mbps for $40 bucks a month is a amazing deal. Most people are probably happy with it. I’m saying I get ripped off for what we get with Viasat. SMH.
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fmj77

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Satellite has improved drastically from what it once was. I remember with the old Wildblue legacy service the highest plan was 1.5Mbps speed for nearly $200 a month. Still, you keep comparing Viasat with Spectrum and you just can't. They are two completely different animals and always will be.
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Jim16

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It is painfully obvious that yourguytim will never understand any of this.  

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