tp-link extender can't access the internet

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  • Updated 1 year ago
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I have a TP-LINK TL-WA850RE range extender that used to work fine.  Now it connects to the Exede router just fine but says there is no internet access on the connection.  I've update the extender firmware and triple checked all the setting in it and the router and yet, I still can't connect to the internet through this device. This seems to have broken down with one of the recent firmware updates to the router.  Any suggestions?
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Scott Baker

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Posted 1 year ago

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Steve Frederick, Champion

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Have you changed the IP address of the range extender so it is not in conflict with the wifi/modem?
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Scott Baker

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Checked all that, even tried a different Extender, both say that there is no internet access from the Modem/Router.
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J&J

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Reset the thing before you try setting it up.  Simply because it may power-on in a dis-allowed state not appearing in the settings.

Only 2 places I can see where this thing can go wrong.  If these settings are correct then you have a white list in your Exede router that this device is not included in, or it is behaving in a typical TP-Link fashion: (doesn't work).
 
If you don't have the Exede WiFi SatModem, then your router needs to be looked at for access restrictions like whitelist enabled and if so, include this TP-Link MAC in the allowed list.

Lastly, make sure DHCP is enabled in your router or one and only one device will get internet access.

Click on the pictures for a clearer view:
 


 
(Edited)
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Andy Schack

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Just a shot in the dark here but you might try resetting the extender. There is usually a little reset hole that you GENTLY push something like a paperclip into and hold it for about 5 seconds. That totally resets the extender so that it is like a new one right out of the box. Go back through the set up process and see if that gets it up and running.
Sometimes electronic devices just get a bug in them, which of course if WHY they make them with a reset button.

Andy
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VeteranSatUser, Champion

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Except for Viasat's modems. You are on their advisory panel, advise them :) . The power plug on Wildblue's modem was a disaster. The plug on the original surfbeam was not bad to pull for a reset. Will a next generation modem finally have a reset button? Not holding my breath!
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Andy Schack

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They wouldn't want to put a reset button on a modem because if it truly reset it, the way a reset on a router or extender does, then the modem would have to be fully commissioned again. That would keep the tech lines filled up from sunrise to sunset each and every day.

Andy
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VeteranSatUser, Champion

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You don't have to tell me Andy. You are not the only one that has all the super secret knowledge you like to hint at :)!
(Edited)
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Andy Schack

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I'm sorry I can't say. One of the things they make clear to us is that there are some things that aren't to be made public. I see some of these things leaked out but since I gave my word...well, it's my word. I can tell y'all this however....the very fact that Exede holds dealer round tables has had MUCH positive impact. Some issues that you don't have to deal with, and otherwise would have, are because they were brought up to upper management and promptly acted upon.

Andy
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VeteranSatUser, Champion

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I don't expect you to say Andy! I already know the answer. That was my point.
(Edited)
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Andy Schack

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Oh I know, I was mainly saying that because this is a public forum and I didn't want anyone to think I was being purposely uninformative.

Andy
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VeteranSatUser, Champion

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Sometimes no matter what you answer, some people are never going to be satisfied because it is the answer they don't want to hear!
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Andy Schack

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This thread brought to mind something I wanted to mention to any installers who might happen across this thread. Customers are often told to reboot their modem and router. They perform this by unplugging the power cord of each. I found that since both modem and most routers use the very common 2.1 i.d. plug that the customer was often getting them confused and switching them when the plug them back in. The router's power supply can't power a modem so a svc call was then issued. The quick easy solution is to use a twisty-tie and tie the modem power cord to the coax right behind where the coax screws into the modem. This has solved the problem 100%.

One thing I learned from the many years I owned a Radio Shack, it most people's minds, if the plug fits, it must work. I can't tell you how many radios and tape recorders were permanently damaged by having the wrong power cord plugged into them.

My Wife came up with a simple, rather ingenious way of keeping this from happening. Whenever we buy something and it has an A/C adapter, she immediately gets a Sharpie that has the silver ink and writes on it WHAT IT GOES TO. You can't imagine how much this has helped. She's a smart lady.

Andy
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Bev, Champion

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I use multi colored duct tape for the same reason, if the color and pattern match on the little piece of tape on the adapter and, the device, it belongs together. :)
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Yes that is one problem with the first version of the Exede modem. Probably the next generation modem will be designed to fix problems like this, the heat issue, etc. We can hope so!
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Andy Schack

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Now THIS I can mention. The new modem has a power plug that is unique and the only way you could plug it into anything else would require a butt-load of vasoline and a crowbar LOL.

Andy
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It might be a new plug, but that doesn't necessarily make it a better design when it comes to pulling it out to restart the modem.

Maybe have to plug it into a smart switch (provided of course there is no on/off switch).
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Andy Schack

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I never said there was no on/off switch.

Andy