Topic Several months old, still no official response, so close my topic with no soulution?

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  • Problem
  • Updated 3 years ago
  • Acknowledged
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Josh

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Posted 3 years ago

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Josh

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please refer to the topic that was closed for no reason with no solution, also attatching a screenshot of mod josh to ask why you delete my comments when I ask why I have no got any official response?
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Old Labs (VS1-329-L12FZ)

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Send an email to exedelistens@viasat.com and include your account and contact information.

P.S. That would have been the official response had you gotten one.     
(Edited)
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Josh

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will do thanks for that and was still very rude to just delete and close it for no reason at all
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Diana, Viasat Employee

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Hi
Josh, Old Lab is correct, please send your account, and contact information to
exedelistens@viasat.com. We are committed to assist all of our customers and we
value all our customers. Thanks and we look forward to receive your email
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radbus

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I just had a tech out to fix mine. He had to redo some things the original tech guy didn't do. Had to make sure everything was grounded, which some weren't. And had to replace the entire dish because something in the head went bad because it wasn't sealed correctly and weather got to it. I just hope they don't charge me for the equipment when it was their fault it went bad, and according to my lease agreement, I'm not supposed to be charged, unlike what they told me on the phone.
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Diana, Viasat Employee

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Hi radbus,  We can check your account to see if you were charged.  Please send your account information to exedelistens@viasat.com and we'll do that for you.  Thanks and I glad the tech was able to fix everything for your!  Have a great weekend.
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radbus

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Email sent..... ^_^