Too slow!!

  • 2
  • Problem
  • Updated 3 years ago
Yes, I live in the middle of nowhere & when it rains, storms, is very cloudy or windy I loose service or it is very very slow. But lately, more & more, it cuts in & out or is so slow it won''t load on even my phone on the clearest of days. I work on-line. I can not not have internet!!
Photo of Kim Vierig

Kim Vierig

  • 2 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 2
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hello Kim, sorry to hear about your connectivity issues. I can understand how working from home internet would be a huge necessity. I would be more than happy to review your account to see if we can get this issue resolve as soon as possible. Please feel free to send an email to exedelistens@viasat.com with your account and contact information.  
Photo of Sandy MN

Sandy MN

  • 52 Posts
  • 32 Reply Likes
I had the same problem shortly after the new equipment was installed on a pole.  Come to find out, the installer never tightened the mounting bolts, so when the wind blew, it moved the satellite dish out of alignment.  It is all fixed now and working great.