too much data used

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  • Problem
  • Updated 2 weeks ago
  • Acknowledged
As of July 1st my data use showed extremely excessive use. Have contacted chat and emailed through form with this issue.  1/2 my data showed used in 1st week.  Now, all long gone. Been with this company for years and I can almost always budget my data throughout the entire month.

Been through all the FAQ, help files etc. Please find the details submitted today in your online support email form.  I can post the 20 minute chat transcript here from the 5th if requested about the supposed "dispute" she was going to submit that would take 3 to 10 business days. (to do what?)

As a possible cause, I suspect that since my plan has my free night time block from 12 to 5 and that my installer tells me that someone changes servers over so I don't get charged, that maybe they are only crediting me for the later free block I see advertised on other plans. I do watch HD movies starting at 12 every night so could maybe explain it? 

What ever happened to that site that logged our specific usage?  That would be VERY helpful with issues like this.
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Hardlock

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  • screwed

Posted 4 weeks ago

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Steve Frederick-VS1/Beam314, Champion

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Hardlock, what you need is a third party router that has traffic  monitoring built in. That was you can better monitor your data use, including what devices are using your data, as well as what applications are using  your data, as well as how much data is being used by each application.

The site you are referring to was shut down a year or two back.
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ExSatUser

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While rare, it is possible the LNFZ didnt kick in.

The old Wildblue usage meter showed usage with a time stamp. Viasat, in their infinite wisdom, dumbed down the usage meter and made it basically worthless.

If satellite restriction tracker is still available, load that up. It will do a better job tracking usage. Or if you want to track usage through a router, there are a number of them that can do that.

I don't miss the usage meter either!
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Hardlock

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Thanks for the tips (funny I didn't even get emailed of the replies even with notifications checked?)

Not sure what router software there is for mine (TP-Link AC 1750) but see that the sat restriction tracker is still available.  Will try that and see who's to blame.  Note that after sending form complaint to company yesterday, the auto reply says I'd be notified within 24 hours.  Didn't happen....  

I'm sure they want me to just keep buying more data or upgrade my plan but in protest until they deal with this I'm just stuck with throttled access. (fixed income ya know...) Guess it's about time to check into Hughes net...... :(
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Hardlock

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Any chance that they are "rolling over" data used after one's limit is reached?  If so, that would explain a lot since I ran a day short last month?
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Hardlock

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Good to know - BTW, if you're an "ExSatUser" what's your internet source now? I came from cable in town so spoiled rotten. Now am out in the boomys, and barely get cell reception....
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ExSatUser

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I use wireless.

I hang on here because I have 20+ years of experience using satellite internet. Despite all the hype, I still view satellite internet as the internet of last resort. High latency, restricted video resolution, low data caps (limited unlimited)...don't miss it a bit

Good luck!
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Will Seemore

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But,but Viasat is 3x faster than slow DSL, fast for everyone.
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Hardlock

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Speaking of speed, everyone should be aware that when over limit and being throttled, I clocked in at just less than about .5 mbs up and down load!  Don't remember now but isn't that only about dial-up speed?

I am still getting around 10 mbs during night free time at least.

https://www.bandwidthplace.com/speedtest/

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Will Seemore

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Dial up is 56 kbps, but modern websites take a lot more bandwidth to function as they did in days gone by. In this day and age while your .5 Mbps is about 9x faster than dial up was in 1995 it will pretty much mimic the same experience. While speeds of 200 Kbps would have rocked 25 years ago, they are basically non functional using the internet in 2019.
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Larry Quimby

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"Unlimited Data"-what a joke! As far as "prioritizing" goes, I'm down to 0.21 mbps. The "prioritizing" of data is male bovine feces and just a ruse to get you to purchase more data at exorbitant prices. The satellite has no clue as to how much data it is transmitting is getting used; it just keeps transmitting data at the same rate and speed. Oh! How I miss cable; at least they don't "cap" data usage!

(Edited)
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GabeU, Champion

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The system absolutely DOES know how much data has been used by each subscriber.   
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ExSatUser

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Actually tracked by the individual modems.