Speed and service trouble

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  • Updated 6 years ago
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so your Internet is supposed to be fast. well its not. A few times it is. Very few. I have rebooted like you suppose to. Does know good.
Photo of stephen cranford

stephen cranford

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Posted 6 years ago

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Photo of ExedeKarmin


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Hi Stephen,

Let me view your modem status for any issues and see if we can't get your speed issue resolved.  Please send me an email to exedelistens@viasat.com with your account and contact information.
Photo of A. Everett Neuman

A. Everett Neuman

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Hi Stephen,
What speeds are you getting?

Have you checked your lag "Ping". It should be about 700. cable and good DSL might give 50 - 60 ping.

Have you checked your modem settings in a browser? Enter this link ( )in your browser and see what your readings are, then post that info back.

Or, contact one of the Exede reps here: exedelistens@viasat.com Provide your account # and signup information. They will help you.

Hope it helps,

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