Slow speeds

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
Starting a few days ago, this service has become barely usable. Connection speed has slowed to a snail's pace, and sent email frequently fails and times out. I've rebooted the modem but it doesn't help. When the dish was installed there were no leaves on the trees but now that they're in full leaf-out I see the dish is pointed right at them. However, this was true before this recent decline in speed. Should a tech come out to evaluate?
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Gary Abraham

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  • frustrated

Posted 2 years ago

  • 1
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Bev, Champion

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Assuming you have not used all of you data allowance or Priority data for the month, I'd suggest trimming those trees first. If that doesn't help, you may need a service call to check alignment, install and, equipment health in general. If funds for that are a problem, consider adding Easy Care to you plan to make service calls more affordable.
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Diana, Viasat Employee

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Hi Gary,  As Bev mentioned, it could be data restriction related or equipment related.  Please send an email to exedelistens@viasat.com with you account and contact information.  We'll do some investigation and take the next steps.