Time to consider selling spares?

  • 2
  • Idea
  • Updated 2 months ago
  • (Edited)
Wait times are too long when just swapping a part. I’ve lost service entirely due to a failed external power supply (no 48vdc) but am told I have to wait 10 days for a tech to replace it. Silly.

I’ve got 40 years satellite / comms experience and actually have completed viasat installer/service training online. To lose my only comms - internet and telephone - for 33% of a month’s plan - because there’s no procedural way to self swap a module that simply plugs in - makes little sense. Sure, there are power supplies on eBay - $24.99 - but why do I have to go to eBay when viasat has them depo’ed across the country - but can’t let a qualified user swap one out?
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Bill Sepmeier

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Posted 2 months ago

  • 2
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Leo George Jr

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They can't charge you if you do the work!
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Homeskillet

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Can't wait for the official explanation on this issue.
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Harvey Mueller

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Sell? If you're on EasyCare they should comp the part and send it. 10 days to resolve an issue is not the way to build a loyal following.
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Diana, Viasat Employee

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Bill Please send an email to viasatlistens@viasat.com with your account and contact information. We will  look into this.  We're here to help.
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Bill Sepmeier

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Email sent - but I’m going to be out of range off ATT in a few minutes ... see email. Thanks!