Three Days?

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  • Question
  • Updated 12 months ago
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My new month started on the 4th by the 8th I was out of data' I got email from Exede morning of the 8th so that actually makes it only 3 days. Two of those days I wasn't even home I live alone , Turn off my wifi on all my devises when I am done. Again where did it go? did I even really get my data allowance? I've had the misfortune of being with Exede for 16 months. In that 16 months even when it was unplugged for weeks my data just like a fart in the wind it's gone. No one will even try to explain why they do come up with some of the it's MY fault stories that don't makes since. I would like a detailed summary of my useage not just showing that I'm out. Five times you have been in breach of contract,I pay for something I don't get, that cancels our contract
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Lisa Crafton

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  • fed up

Posted 12 months ago

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Brad, Viasat Employee

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Hi Lisa.

There could be MANY MANY ways that happens. Windows updates for example runs stealthily in the background with little to show other than a wake of consumed data. If you email us at exedelistens@viasat.com we can review this for you and help you out
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JA

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So you close my thread? ... or you can just cancel it and waive the ETF...
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Brad, Viasat Employee

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JA

Yes. The thread was closed. Please email us. Spamming this forum and hijacking posts will not let us work with you in fact it could lead to a ban from our forum as it's a violation of forum rules. If you email us we get access to your account, when we have access to your account (which we won't have here) we can work with you. We have no idea who you are on the forum. EMAIL US please. It's the only way we can work with you. Otherwise posting on this forum is more or less carrying the same effect as yelling in the air. Corporate employees such as myself will have the ability to do this for you...so if you want us to work with you email us. we'll answer you ASAP
(Edited)

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