So I have been experiencing slower than usual, less than 1.0MBS download speeds on all my wireless devices. I am on the Exede Liberty 25/25 plan. Now I've been with Exede for 10 years now and I am completely familiar with the mind numbing shenanigans this company pulls. That stated today made me chuckle. I am currently over my plan so I decided to test my theory during the fee zone period where my hard wired computer experiences speeds well over what I can normally expect, most times. My wireless devices still all come in at a loathsome -1.0mbs. So I call today explain that I know i'm over my limit but that really shouldn't matter cause I believe the issue to be inside a router setting. "Oh well have you cleaned out your cache and cookies on your wireless device?" Hello the 90's called and wants it's pointless FAQs on troubleshooting back. And yes I also made sure it was plugged in oh wait its 2017 and I'm talking about a MOBILE DEVICE! Then on to the big laughs, oh well I cant trouble shoot anything right now cause your not in the free time zone. Oh, so you want me to call back between 3AM and 6AM ES? Yes. I fell out of my chair, and promised to do just that. Oh Exede! From your promises to put another satellite in the air in 2016 that was gonna make everything better for all of your customers paying an exorbitant amount of money for horrendous internet, and then promptly selling off all the bandwidth to Airline and Cruise-line contracts leaving us with the broken hopes of ever receiving real internet. To the ever changing plan structures that don't ever seem to offer any real advantage over each other other than a lot of fine print and constantly inflated price. You guys:) always playing jokes. But seriously Competitor offers 60mbs download speeds no data caps for half of what I'm paying for 12 months and then it goes up by $20. As soon as I can sign up and be done with this I am. And I'm dragging as many of your customers with me.