Unhappy with plan upgrade choices

  • 2
  • Question
  • Updated 10 months ago
  • (Edited)
I logged onto my account last night because I was considering upgrading my package. I have the middle priced package that allows the free time zone from 12:00 to 6:00 for 79.99. Those packages have disappeared. All I saw were Liberty packages allowing the free time zone from 3:00 to 6:00. What is that & who would use it? I have to recheck but was it 3:00 to 6:00 in the morning? I watch my Amazon prime movies right after midnight so they don't eat up my bandwidth. I have a feeling this has something to do with Viasat, bean counters & greed. Been a Wildblue customer since around 2004. This is truly disgusting for the free zones to be at a time when 99% of people are sleeping.
Photo of Gina Normand

Gina Normand

  • 3 Posts
  • 0 Reply Likes

Posted 10 months ago

  • 2
Photo of Gina Normand

Gina Normand

  • 3 Posts
  • 0 Reply Likes
I have another question. Will my current package of 15 g bw free time zone 12:00 to 5:00 for $79.99 stay as is? I live in the country with no cable & few choices. I use the free time zone nightly. But wouldn't use 3:00 to 6:00 because it's ridiculous. I'm sleeping by that time & so is almost everyone else.
Photo of Bev

Bev, Champion

  • 3063 Posts
  • 1284 Reply Likes
That is the free zone for Liberty plans. The old Classic plans, like your are rare, if anywhere has them at all now. Most use download mangers to download content while they sleep.

In your place, I would sit tight for a couple of months since Viasat 2 will be coming online early next year and, new plans will be offered then.
Photo of Brad

Brad, Viasat Employee

  • 3048 Posts
  • 1069 Reply Likes
Hi Gina

Those original Classic plans on the Exede service have largely retired although some areas are still able to get them but it's a very very limited area. The plans were dropped in favor for our Liberty Plans and in *some areas* a Late Night Free Zone period was added on. Now a lot of places have an unlimited option those that don't will probably see something soon when ViaSat 2 goes fully online.

With that said you can stay on your current plan and be grandfathered in. As long as you don't put the plan on hold or have a interruption in service (aka non-pay shutoff, move, ect) you will remain on the plan you're on.
Photo of Gina Normand

Gina Normand

  • 3 Posts
  • 0 Reply Likes
Still don't understand why the free time zones changed from 12:00 to 5:00 to 3:00 to 6:00. For customers it benefits no one. I'm better off sticking to my plan. Glad I can remain on it. Thanks for clearing that up.
(Edited)
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3264 Posts
  • 1878 Reply Likes
Yes Gina. I have a similar plan. Will not give up my 5 hour Free Zone that starts at midnight until something better comes along. It hasn't yet, but with Viasat-2 I am hopeful and might make the switch then.
Photo of Stephen Rice

Stephen Rice, Champion

  • 2138 Posts
  • 1061 Reply Likes
Even on a Liberty 12 plan, you still get awesome speed starting at midnight.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3264 Posts
  • 1878 Reply Likes
Again. Depends on your beam. Your experience is not indicative of other locations. I get around 1.0Mbps at midnight on a Classic plan while under my usage limit. I would not call that "awesome speed".
Photo of Stephen Rice

Stephen Rice, Champion

  • 2138 Posts
  • 1061 Reply Likes
That sucks.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3264 Posts
  • 1878 Reply Likes
It does. I appreciate you citing your experiences, but it can be misleading to others as location plays such a key role in Viasat's internet. And once Viasat-2 comes online, that might not necessarily change. Granted, speeds should improve for all, but there very well may still be variability based on location.
(Edited)
Photo of Bradley

Bradley

  • 1083 Posts
  • 352 Reply Likes
I hear garlic can make people feel euphoric.
Photo of Stephen Rice

Stephen Rice, Champion

  • 2138 Posts
  • 1061 Reply Likes
You don't even want to know what garlic made me this morning.  I ain't eating that stuff for another week.
Photo of Old Labs

Old Labs

  • 3705 Posts
  • 3725 Reply Likes
That happens when you couple it with pecan pie.