Unhappy with service

  • 1
  • Problem
  • Updated 1 year ago
  • In Progress
  • (Edited)
I've moved to a rural area that is is the only internet available at this time. First let me start by saying I was quoted 45.99, now paying 65+ a month, only had a couple months so far. Very unhappy with this internet, very slow. Even slow when still using the 12gb service. I will be checking to find other options. This is ridiculous
Photo of Sabrina Griggs

Sabrina Griggs

  • 4 Posts
  • 1 Reply Like

Posted 1 year ago

  • 1
Photo of Judy

Judy

  • 41 Posts
  • 16 Reply Likes
Good luck trying to get out from under them, read your contract. It is ridiculous.
Photo of Diana

Diana, Viasat Employee

  • 2231 Posts
  • 419 Reply Likes
Hi Sabrina,  I'm sorry to hear you feel that way. We want to keep you in the Exede
Internet family.  Let's see if we can turn this around  Please send your account and contact information to exedelistens.@viasat.com.
(Edited)
Photo of Sabrina Griggs

Sabrina Griggs

  • 4 Posts
  • 1 Reply Like
I have already submitted a complaint, waiting to see what will be done.