This internet provider is a joke

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  • Updated 4 months ago
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We've had service a little over a week and have used 70% of our 15 GB plan and the account is so messed up they won't even let me make a payment. Wrong first name, wrong account on file.  Told me to go to Walmart and buy a pre paid card to pay my bill. Really?  I asked to cancel and they told me I would have to pay cancellation fee!  How, when you can't even take my payment for service, how are you collect on cancellation fee. Worst service ever.

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Shirley

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Posted 4 years ago

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Exede Lindsey

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Hello Shirley, I’m sorry to hear about your recent data and billing issues. I would like to review your account to see how I can assist. Please send your account and contact information to exedelistens@viasat.com. Thank you
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michael guthary

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via sat is a fraud...10 bux for a gig   they speed is beyond slow  period   satelite is supposed to be fast   theres is so slow  a turle could out run em,ive been withj via sat for over 10 years.anyone thaty joins them  is gonne be sorry  ..money grabbing ****...this such a rip off 
(Edited)
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Stephen Rice, Champion

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I'm on a 12 GB plan that resets on the 4th.  Thanks to the Late Night Free zone and my Plex server, I have only used 5.3 GB of my priority data for this cycle.

The internet has never slowed down for me this month, even during primetime. 

Viasat is no joke to me.  I'm a very happy camper.
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Steve Frederick-VS1/Beam314, Champion

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I'm with Jim16 and Stephen Rice on this one. I have speeds that are over 16 Mbps, sometimes during the evenings it goes as low as 8 Mbps, still very usable even for streaming in 1080P. BTW, I am on the 12 Mbps Freedom plan.

"ive been withj via sat for over 10 years."

michael, if Viasat internet is so bad, why are you still with them after ten years of such "bad" internet?

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michael guthary

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its only thing they got where i am..if not for them id have nothing..there are some close but no one will bring it out to me...there is hope coming  but it will still be a year or two
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Stephen Rice, Champion

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You can't get Hughesnet or use a Verizon hotspot?
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michael guthary

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100 dollars amontth for 25GB  is crazy,,here in town they get a TERABYTE  for less an speeds way over 12mb more like 300mg,so im glad you l;ike it so much.ill jus make do till gigablast gets too me
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Matt B, Viasat Employee

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Two year old thread, locking.

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