This internet provider is a joke

  • 1
  • Problem
  • Updated 3 years ago

We've had service a little over a week and have used 70% of our 15 GB plan and the account is so messed up they won't even let me make a payment. Wrong first name, wrong account on file.  Told me to go to Walmart and buy a pre paid card to pay my bill. Really?  I asked to cancel and they told me I would have to pay cancellation fee!  How, when you can't even take my payment for service, how are you collect on cancellation fee. Worst service ever.

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Shirley

  • 3 Posts
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Posted 3 years ago

  • 1
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Exede Lindsey

  • 1827 Posts
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Hello Shirley, I’m sorry to hear about your recent data and billing issues. I would like to review your account to see how I can assist. Please send your account and contact information to exedelistens@viasat.com. Thank you