This company took 3 payments out of my checking acct last month and its been over 2 weeks with them still giving me the run around. The agent just told me it could be until the next billing cycle before they are refunded. DO NOT DO BUSINESS WITH THIS COMPANY!!!
You know you can turn theem in to the Better business bureau. Might help speed things up a little. I just cant believe the price we have to pay for internet and somedays its like dial up! The other days its just so slow! Frustrating! Good luck!
The BBB is not a government agency and has no power, there are hoards of complaints on their site about Viasat. Why anyone thinKs the BBB matters in beyond me. They have been caught upgrading companies that buy their products and downgrading those that don't. They are nothing, but some how a lot of people think they have power, they do not.