Thinking about switching to Exede

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  • Updated 2 years ago
I currently have Verizon Mobile Broadband with 4G. It is lightening fast, however, it is expensive and we run out of data quickly. I am willing to give up a little speed for more data (Liberty Pass). However, I am hard pressed to find a good review of Exede.

But, my friend has Exede with Liberty Pass and they r quite pleased with the service. We do not watch movies or TV shows using Netflix, I understand we can't do gaming, which we don't do anyway. I just want my son to be able to watch his silly You Tube videos when he wants. I shop, browse, read news, etc, but no social networking.

So, my contract with Verizon is up in January. We are still debating the switch. I just wish Exede did not have such horrendous reviews online!!

I would like those on this forum to let me know if they think Exede would work for my family? Is it as bad as you read online? I trust my friend but can't discount all those reviews.
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Michelle Wise

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Posted 2 years ago

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david, Champion

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What you see here is the very small minority of 650000 people (I think) on Exede and most of the complainers didn't bother to do any research on what they were getting,  didn't have any idea what was in the contract they signed for two years and/or never learned to budget their data/plug data leaks. There are some legitimate complaints but most aren't.

We've had Exede for over 2 1/2 years and have had two glitches, one Exede made right and the other we didn't bother to call as our data rolled over the next day.

One of the main causes of legitimate problems are installs not done right and installers cutting corners.  If you decide to go with Exede download and read the Exede install standards for installers called (or at least was called) "Exede Installation And Service Call Standards" so you know if your install is being done right with approved materials. The installers don't work for Exede, there independent contractors or businesses and some tend to be better than others. 
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Mary Persons

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I've had a exede for a year and u was skeptical at first. I was promised I would be able stream movies, etc. Having Hughes net for 8 years and never ever could download a movie. The short end of this is, I've been very pleased with Exede. I have talked to customer service before and they were always really nice and pleasant and they are based in the U.S. We did just recently upgrade to the 150Gb plan but that's because my husband is retired ad likes to watch movies. Very happy with Exede so far.
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JEP

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Michelle - I wonder how much data you use on Verizon that you run out quickly?   The thing that most people have problems with is the data cap on Exede.  The new Liberty plans may ease that somewhat, I can't say personally because I am on the old Classic Plan.  A good install is important and I don't know how you guarantee that.  I have only had one service call in the past 10 years and that was to upgrade from Wildblue to Exede.  Obviously, YMMV.  The other downsides are the latency, which is really only a major issue for gamers.  Also, you lose Internet connection in very heavy rain or snow storms, but only briefly for a properly installed/aligned system.  FWIW, my family has been very happy with Wildblue/Exede over the years and it has served us well.
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carol

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The GB on my Verizon last longer than the GB on Excede. They sent me an email when I asked and told me cell and satellite are different . I use my hot spot when not home and Excede at home. Where we live you can't get good Verizon service. Only the satellite companies. I updated an iPhone and it used 7 GB on the Exede. I did the same update on my spouse IPhone and it didn't use 1GB on Verizon. Exede is faster in my house than the Verizon Hot Spot. I just wait to do all updates at work. The GB are gone fast. We can't watch any Utube videos they use too much of our Data.
(Edited)
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Darren Sabin

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I switched from hughes to exede and they both suck. $60 a month for 10gigs is crap. I would explore other options.


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bill nord

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I have had Exede service for nearly 2 years and I must say that I'm happy overall with it.  I do go over my 15GB limit from time to time, but I realize it's my own fault.  I just "suck it up" and wait for the service to reset at the beginning of the month.  I could upgrade to a higher service plan but I really can't afford to and I probably would still exceed my limit with it. 
As mentioned---ensure a good install.  I actually helped the technician install my system and made sure everything was "by the book".  (I am a computer network technician by trade so I know the drill).  I have had no problems with the installation.
The only thing I would like from Exede is a method of seeing my data usage on a daily basis broken down by type of use.
You Tube may be a problem for you since video downloads are quite large.
Good Luck........
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Old Labs

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Michelle,

I've been on Exede for over three years and have experienced very few problems but attribute that to a quality install and constantly monitoring/tweaking data usage to eliminate much of the unwanted data usage that occurs in the background.

A quality install is crucial and many find that subscribing through a reputable local installer is the best option. It appears you already have a good reference for that through your friend. Alternately, you can locate local authorized dealers/installers at:

http://www.exede.com/locate-a-dealer/

As noted by David above a Google search on "ViaSat Installation And Service Call Standards" will yield a document on what you should expect on an install (even if you don't understand all the technical jargon there).

With regard to data usage, be wary of any mobile devices that are using your Exede connection wirelessly. Many devices consume data differently when utilizing a WIFI connection rather than a cellular connection defaulting to a flawed assumption that all WIFI connections are unlimited and not metered. Some devices are catching up to that fact and offering settings to minimize data use on WIFI connections (analogous to Windows 8 and Windows 10 metered connection. However, you have to dig deep to find those settings in many cases.

From a personal computer perspective and if using Windows, there are any number of actions that can be taken to decrease or eliminate unwanted data consumption which remains important even on the Liberty Plans.

Providing more details on the number of devices, operating systems, etc. that you intend to use may yield more specific/targeted opinions as everyone's mileage varies.

When looking at online reviews discount those that are based solely upon emotion without any supporting facts.

Based on your stated intended use, a Liberty Plan may work out well, but at the very least you're doing your homework ahead of time and recognize you're locking yourself into a two year commitment (or costly early termination fees).        
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Brad, Viasat Employee

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Hello Michelle, 

Now is a great time and exciting time for Exede. We have made our highly demanded Liberty Plans become widely available to many of our customers very recently and as some stated in the comments above, this plan is great because it more or less offers virtually unlimited data due to not enforcing a hard-set data cap (which until recently was the norm for satellite internet due to service limitations). In addition, we released a brand new modem that will allow us to offer some areas speeds up to 25mbp and in a small handful of beams in our area we offer our Freedom plan, but that plan is ultra limited. 

All of this is prior to our upcoming launch of our new satellite ViaSat 2 that we'll be launching with Space X soon (date TBA..because rockets and science are hard to plan so far in advance) and that's going to effectively double our bandwidth and coverage and allow for even more stuff we can offer to our customers. Even further down the line more stuff is planned.

Of course no subscription service is without its critics and to somewhat echo what David said, in this case the negative reviews online are for the most part people that weren't really clear on what they were getting into, weren't clear on the data limitations, ect. Of course, some people have very legitimate concerns and issues and I'm part of a corporate team that helps address these concerns on social media and this forum and we are more than happy to solve any concerns our customers may have. To be honest, with how many subscribers we have, I've seen only a few disappointed customers considering our subscription base. However, more often than not, people use the internet to vent over everything from bills to Star Wars to restaurant wait times to Sports... For example, I find my cell phone provider to work fine with me, I get internet, I can call people, then I pay my bill. I don't take the time to go online to say "this works for me" or anything but I guarantee if I Google them, I'll probably see a fair amount of negative reviews. Again I think this is universal with any subscription or billed utility or service, but if there are issues we'll gladly address them as without customers I won't have a job so customer care is our top priority. But with over 500,000 subscribers and growing we are finding a majority of them to be quite happy with the service. 

With all that said, if you're in a rural area we can be a great option for you and if you'd like to consider us, I'd highly recommend calling our sales team with a mental checklist of your needs and go over that with them. In addition we have a 24/7 US support team and this forum is routinely monitored by us as well. Hope that helps!
(Edited)
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Lynn N Buddy Whidden

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i pay $60. a month for 5 gigs an dont do any thing an still run over on my gigs.. netflix is the only thing i do an it bufferes all the time.. sucks.. when my contracts up im out ..
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HMC1940

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Michelle--I  have Liberty 12. I get 12 GB. I don't watch movies on computer. But I do watch You Tube things friends send me. If you have You Tube set to think it's 480 you still get good picture. I haven't been in Liberty Pass because I haven't went through monthly GB. What ever plan you get you get a certain amount of data. In Liberty plan if you use up your data you go into Liberty Pass which I understand you can still get decent speed. Every month you get new supply of data whatever plan you have. My speeds are around 18 to 20 MB down and 3MB up. For that I pay $80.00 month but $10.00 is for my modem and tria which lease. I'm on beam 305. I hope this might help you.
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Jacqueline Tierney

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If you can get Liberty you will probably be satisfied with it.  As mentioned above in different posts, continue to practice data conservation (i.e. set down resolution on You Tube and other video services as low as you can stand) and it will truly seem like almost unlimited internet.  We went over our priority data very early this month due to a goof up on our part, yet on Liberty Pass I am streaming an occasional Netflix program and we have streamed at least 3 live basketball games all while on the "Pass" portion of our plan. (the live streams are not perfect, a little jerking and freezing but we don't mind as we are still able to follow the action in the game, something we couldn't do before Liberty Pass) and all other use we have has been operating normally for us.  Yesterday in the off peak I checked speeds and we were getting around 10 mbps  even on the Pass.  I feel pretty comfortable recommending Liberty Plans to people.  
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Joshua

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Hi Michelle,

I was using a Verizon Hotspot before switching to Exede and I was having similar issues that you were with it being very expensive and running out of data quickly.

I switched to the Exede Liberty 12 Plan and I can say that I've been quite happy with it. The Liberty Pass has meant that I haven't had any overage charges to worry about and my internet still works even when I go over my data cap.

That being said, the latencies are much higher and you will notice a bit of a delay for page loads as compared to Verizon LTE where the latency is extremely low in comparison. If you do any VoIP such as Google Voice or Skype, you'll notice that there is a small delay due to the increased latency.

I haven't noticed the issue that Carol mentioned about your data being used "faster". That being said, I do know that most phones and tablets will use much more data when they are connected to a WiFi network that is not flagged as restricted.

The other thing to remember is that Exede also has a 2 year contract with an ETF. There is also no grace period which means that as soon as your service is activated, your ETF applies. You'll want to make sure that everything is working properly and to your satisfaction before you activate service with your install technician.

Hope that helps and good luck!

Joshua
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carol

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You must be lucky... Exede is good for people that can't get internet. I got my when it was Wild Blue and I had no problem with data being used up in 30 minutes. I updated a iPhone that was not suppose to use 1 GB and it used 7 GB. I went to the Apple Store that next day and told them that it said it would only use a half of GB for the update and it used 7 GB. The guy went and got a Supervisor and they told me it would never use 7 GB for this update. He explained it to me. I did another update on my iPhone and a. Update on my husbands iPhone using the Verizon hot spot. Again it used 7 G. and my Verizon Hot Sopt still wasn't at 1 GB used. All of the people that have had to cancel their service because it can't fit their needs for work or their hobbie didn't get a grace period. They had to pay over $300 to get out of contract in the first month. I had 2 friends that had to pay to get out. They couldn't afford the overages they were charged. They had jobs to do and they were told it would be enough and it wasn't. All of the complaints are gone off this site. It is a good service for someone who can't get internet that just wants to check email and surf the web.
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JEP

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Actually, there is no such thing as an "overage charge" on Wildblue or Exede.  If you exhaust your data allotment, you can choose to purchase more data, but it does  not happen automatically, the user has to elect to do so.
It can be hard to stay within the data cap, that is for sure.  I have 5 computers, 2 tablets and 2 smartphones and it takes constant vigilance.  I do occasionally run over but it has never been a surprise, I knew where my data was going.
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Michelle Wise

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I so appreciate everyone's advice and experience concerning Excede. However, I have decided to go with Sprint as they are offering me 40G of Data at 4G speed with unlimited talk and text, and if I go over my data allowance, my speed is knocked down to 2G but no overage charge at a reasonable price.

I think it is a good deal, much better than I am receiving with Verizon. There is no contract which was the ultimate selling point. If I am not happy, I can walk away and only have to continue to pay monthly for our phones, which is fine because we wanted new phones anyway.

Once again, thank you to everyone for your help and have a Merry Christmas.
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Joshua

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Good luck with Sprint, that does sound like it might be a good fit for you. You may also want to check out Karma as they have an unlimited hotspot option that runs off of Sprint.

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