Archived and Closed
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I have had Exede for 22months now. After about the third month I have been waiting for this 24 month contract to expire. Service is well below what the advertise. Constantly on & off-line. I can be surfing the internet, click on a new page and get an "offline" notice on my device. Five seconds later the page loads. This happens regularly on every device I use. Finally last night after two days on no service I call customer service and find out my modem is malfunctioning and they need to send out a tech. to fix it. Ok, no problem until they advise me I have to pay the tech for a service call!!! What? "so you are telling me I have to pay someone to come to my house and fix your equipment?! I think not!! So I advise him to just credit me for this months service being that I can't use it and then cancel my contract. My early termination fee was $30 but yet they expect me to pay $100 to repair sub-par service. I have to mail back the modem and the receiver part of the dish but yet the actual dish and the pole is now trash in my yard that I have to dispose of. What a bunch of crap. They will do anything free to get your commitment to a contract but after that its "screw you". The final thing was once I got to work this morning I attempted to log into my account to see what had been done yet in the way of fees and credits. Well I couldn't log in. I call them and since I canceled service I no longer even have access to my account and billing information. So here I sit, at their mercy, being that they have my bank account info, helpless to do anything until I get my bank statement next month and see what they may or may not have charged me. I have two words for you, Customer Service, look into it! What I really can't wrap my brain around is why not just do an exchange on the modem through the mail. That simple gesture would have avoided all this but it was never given as an option. Exede, Wildblue, ViaSat, or what ever name you are using today, you will never see another dime for me. Hope you enjoyed the last 22 months!