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I read on this site hundreds of people have the same problem..they have a monopoly and they will not share how they manage data. I say we group together and get the FCC and our states AG's involved. If they, Exceed won't help us and stop this, maybe they'll answer to the regulators and we can find out what is going on?
So how did I use 3GB of data in 24 hours when we have NEVER EVER downloaded a movie...EVER IN THE 2 YEARS OF HAVING THIS CRAPPY SERVICE,
watched a movie and all we do is surf news sites...
I have all my Google surfing data stored and saved for the last 7 years and there is no change in ourhabits....just how you charge us.
You call them and they have the same canned response about movies, YouTube, etc......then they blame HTML, Flash, etc....BUT watch their propaganda and you'd think you can do anything/everything...you can if you're RICH! It's blatant false advertising!
Then on Friday we had over 3GB left on our account and we used it all and
you can see we were not even on the internet hardly at all.
I have called and written about this since last February when you deleted
our upload/download usage. Interesting that when they deleted those meters, my usage doubled/tripled and quadrupled...some months I paid over $400/mth for the same habits!
It is my NOW DEFINED position that you may be committing a consumer fraud.
I monitor your comments and see virtually everyone is having the same