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I read on this site hundreds of people have the same problem..they have a monopoly and they will not share how they manage data. I say we group together and get the FCC and our states AG's involved. If they, Exceed won't help us and stop this, maybe they'll answer to the regulators and we can find out what is going on?
So how did I use 3GB of data in 24 hours when we have NEVER EVER downloaded a movie...EVER IN THE 2 YEARS OF HAVING THIS CRAPPY SERVICE,
watched a movie and all we do is surf news sites...
I have all my Google surfing data stored and saved for the last 7 years and there is no change in ourhabits....just how you charge us.
You call them and they have the same canned response about movies, YouTube, etc......then they blame HTML, Flash, etc....BUT watch their propaganda and you'd think you can do anything/everything...you can if you're RICH! It's blatant false advertising!
Then on Friday we had over 3GB left on our account and we used it all and
you can see we were not even on the internet hardly at all.
I have called and written about this since last February when you deleted
our upload/download usage. Interesting that when they deleted those meters, my usage doubled/tripled and quadrupled...some months I paid over $400/mth for the same habits!
It is my NOW DEFINED position that you may be committing a consumer fraud.
I monitor your comments and see virtually everyone is having the same
issues.
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- Pissed off
Posted 5 years ago
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If you haven tried them yet, both AdBlock plus and Flashblock can drastically reduce usage.
I've even got one site that I frequent that auto refreshes itself every 3 minutes to the tune of 2MB or about 40 MB per hour if I leave it open in my browser - needless to say it hurts when I do that, so I don't, peruse it quickly, nothing to see there, move along.
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Blocked ads:0 on this page
53170 in total
If you go to their basic site and put in your internet habits: Frequent web browsing, watching videos, playing games, they say the solution is their 15GB plan......That's a blatant LIE....To do that, you'd spend upwards of $400/$600/mth
Steve Frederick-VS1/Beam314, Champion
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My Sat modem is unhooked and has been for 4 months and this month it shows I used 3 gigs of data
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If you scream and cuss, your response from the Exede representative will reflect that.
Fully explaining your problem to the tech/ rep will help them provide a better more positive answer to your issue.
I see you are stressed and simple answers might not provide the help you are seeking. Might I suggest, get away from the computer, take a walk, go to the Library.
Once you are relaxed, write out your problem, take your time, and read it back to yourself. Make sure you get the details you wish to express lined out. Then send the email to Exede. I think you will do better writing the issues out, compared to talking to a tech on the phone.
Take it EASY, Me. Life is fleeting, enjoy it, along with the conflicts.
Everett
Steve Frederick-VS1/Beam314, Champion
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You people who recommend being patient and understanding is the correct way to approach this....BUT there needs to be a resolution from Excede....and there is not one, so understandably, when peoples money is taken and used under false, misleading and what I believe fraudulent terms, promises and expectations, I understand people getting totally frustrated and pissed off!
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Me the customer, started her issue on this other forum post: You should read it first.
https://community.exede.com/exede/topics/i-am-a-very-unhappy-customer-and-am-letting-everyone-i-know...
She then hopped to this one, "which really needs an index as it has lost it's direction", and continued to be upset about the service she received.
She seemed really upset and under duress, so I tried to offer help.
My suggestion to her was; relax and get away from the issue for a time. Then, write down all the issues one by one and present that to the Exede help people.
If you hit the Exede help people or the forum rep's with a rant of unknown or unrelated problems caused by someone else not under their control. What help do you expect to receive.
Calling them ripoffs, lairs, and cheaters. Is not the best way to get help. The boys that own the company are not the ones answering the phones.
If you have a problem, state it, explain some of the details your seeing on your end, then wait for a reply and you will likely get your issue's settled.
And, by the way, give me a break and the other very few forum members who offer nothing but their time and help to anyone that ask.
We are not employees of Exede, we are not paid, our total reward is to maybe resolve someones problems. We have had our own problems in the past and know the pain it can cause. That is way we help.
And as to the "peace, love & woodstock". Woodstock was in 1969 if memory serves me right, I wish had been there. But, I was on an all expenses paid vacation to a Southern Asian continent.
The data sucked!!!
Everett
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Me the customer, I have responded on one of your other posts and hope to hear from you. Please send a screenshot of the texts in question with your email. This person will be dealt with accordingly. Thanks for posting.
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I can understand your concerns about your data usage. I am willing to go over your usage categories with you so that we can pinpoint where your data is being consumed. Visiting sites like Amazon, Ebay, and other shopping networks can consume your data. Please send me an email to exedelistens@viasat.com with your account and contact information.
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Steve Frederick-VS1/Beam314, Champion
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Satellites are expensive to launch and maintain, much more so than maintaining fiber or cables. I have no other choice, other than dial up, which is no good at all anymore. I am grateful that there are satellite providers, and I am very satisfied with my Exede Classic 10 GB plan. I do not want to live in the crowded city, I do enjoy my country home. For that, we have to make some sacrifices. Everyone does have choices to make. Would I like higher data allotments? You bet. Technology may bring that to me in the future.
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Except for this moment, I had disconnected the Ethernet cable to my router, yet the data transfer/receipt continues to tick up on the modem stats.
Since this modem does not have WiFi I would be interested to know what is being transferred and where it is going.
On the modem itself, the network, RX and TX lights are just flittering away.
Again, I had to reconnect the cable so I could come to the forum, but it doesn't matter.
I disconnected it after turning off all equipment that use internet connections.
According to my traffic monitor, in the last hour 794.87 MB has gone through the modem.
How is this possible. When last we spoke, Kimberly said all was fine with my connection.
Also there is now a 23% sync count loss.
Would be interested to know what is going on.
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This traffic includes alot of handshaking that goes on between the LAN and your modem. Even with the coax cable unplugged this traffic still occurs. In addition that page (as well as the others embedded in the modem) are displayed in your browser, which is constantly polling the modem via the java script contained in that page - that too generates traffic included in the Ethernet Interface Statistics. They also include your internet traffic or more specifically your wide area network (WAN) traffic - that which travels along the coax cable plugged into the back of your modem.
Most of those modem statistics are only useful in diagnosing issues between your modem and LAN. The packet losses and the rest more than likely are the result of disconnecting the coax cable as your device(s) continuously attempt to establish communication with the outside world. The percentage would be high depending upon the last power cycle since they reset to zero during that event.
What's important from a usage perspective is the WAN interface statistics that aren't available to us mere mortals. Comparing LAN vs WAN statistics is akin to comparing apples and oranges. I do know with 99.99% certainty that those WAN statistics are available from the modem and are maintained in persistent memory even when the modem is powered off (otherwise we could simply reset our usage by simply powering off). The WAN statistics are used in calculating your usage.
The only other observation that I can make is that my routers statistics are consistent with both the modem and the usage meter. My routers total LAN statistics match those of the modem. My router's WAN statistics match those of the usage meter. In both case's within an expected margin of error largely attributable to what Exede considers a gigabyte and what my router considers a gigabyte when coupled with rounding errors that naturally occur - Exede's interpretation of a gigabyte (GB) is actually more accurate in terms of data usages while my router's interpretation is more appropriate to those of us who think in terms of powers of two and know that there are exactly '10' answers to yes/no questions. Many routers actually measure in terms of gibibytes (Gib) despite labeling them as GB.
Hopefully at some time, Viasat will update the modem firmware to display the WAN statistics which are more useful in determining actual usage than the LAN statistics which undoubtedly are a source of confusion for many.
My only advice to all new to satellite internet is forget what you know about traditional land-based internet service; learn the limitations of satellite internet and the basics of how it works. If you do you'll likely be content with it and learn to embrace the inherent suck of satellite internet. Barring that you'll likely continue to be unhappy, particularly those who had more viable options - who for all intents and purposes chose poorly.
Those of us having no other options, learn to live with it while pushing it to its limits.
None of this is meant to imply that there are no problems, there are. But many are self inflicted and self correctable. Others are software, hardware or infrastructure related and can be corrected, typically not correctable by us. Some cannot be corrected due to simple laws of physics and fixed capacities of a bird flying some 22000 plus miles above the equator - but eventually even those can be improved with a bigger bird. Even then you're still going to have to deal with that tricky speed of light issue. Once that's solved we won't be needing the internet and your iPhone will be able to beam you to wherever you'd like to go in either the past or future but you'll probably need a bigger data plan.
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Well, Thank you. That was some novella there. lol. Lots of good information, however; When I went to bed last night, I disabled all internet devices to insure no traffic between any of the devices, router or modem.
When I went to bed at 11:30 the modem stats showed a Received Data at 7,345,687,343 and at the current time it is at 8,638,795,003. I renabled all devices only 15 minutes ago.
So what you are saying is this modem, no matter what; is receiving over ONE GIG of traffic just to click off data usage against my account.
Not to mention there is also a large gap in the amount of SENT data from last night till this morning.
NOT ACCEPTABLE in any world.
I guess everyone at Exede is off for Thanksgiving, and will continue to go on for the next few days without official help from them.
That is only one issue. The loss in internet usage, inability to watch any of my shows because the actual transfer rate drops to, as low as; .03mbps. There was a time when I attempted to watch a news clip on CNBC that was less than 200k and it buffered 4 times. Do you know how long a 200k video clip is? Not long, and no reason there should be any buffering.
Well, I do appreciate your help, however; we could sit and talk about the problems till the cows come home and that will not resolve that lack of service, the poor quality of late and the amount of data transfer my account is being charged for.
Granted, I do use a bit, however; I am not using over 1 gig of traffic while I am asleep and all internet devices disabled.
Thank you again.
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Steve Frederick-VS1/Beam314, Champion
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That's the 140 character or less bumper sticker version.
Those statistics prove nothing - the usage meter is what's questionable and until we're provided access to what's going in and out the WAN port questions regarding usage will always remain.
I'm as critical of Exede as anyone when it comes to perceptions regarding sloppy installations, poor phone support, and what is most assuredly a lame usage meter implementation that amounts to nothing more than idiot lights on the dashboard - not all have a full tachometer, or more precise oil pressure gauge at their disposal and some prefer automatic transmissions anyway.
You'll find email exchanges with the moderators here more productive. Lacking that you best bet is a good working relationship with an installer knowing what he/she is doing. It's more complicated than simply coming out after an earthquake, rotating the dish until the appropriate beeps occur to ensure alignment but if I were an installer I might have checked the integrity of the connections, integrity of the cable and any number of other things. But, I wasn't there and don't know what was done. One thing is certain offering more GB solves nothing.
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Looking at my Exede account...last night it reflected 58gig usage, this morning before I started doing anything else, I checked and it was 63.1 gig.
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The RX and TX lights flicker all night long with all attached devices either disabled or disconnected!!
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If you're unplugging the router also, your best bet is up above.
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My router is a Linksys WRT54GL with the most recent firmware.
Last night I disabled and disconnected all equipment, including the router. The modem was connected to nothing but the dish.
RX and TX flashed all night. Because of where it is, I had to put something in front of it because the flashing was so annoying, it woke me up. lol
Even now, I am using my laptop and the RX/TX are going nuts. I am looking at the router and computer stats in conjunction. Both show no traffic with exception to the occasional handshaking.
I have told Exede those lights were constantly flickering since it was installed without any response.
If I continue to get a 5 gig usage that will result in another 85 gig before the reset with a total of approximately 154 GIG for the month.
I am sure they will eventually send a tech, or resolve this somehow. If not, I will just start unplugging the modem when not in use.
Also, I have verified this is not a new modem. It is a refurbished model. I would, for the price I pay; like a new, unused modem.
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Can't
Won't
Don't
That's what I keep seeing in these posts....Can't do that, Don't do this or that, and you won't be able to do......
If I ran a company and my employees subscribed or used those 3 words as an excuse for not getting their work done......I'd fire them!
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FWIW , the installers aren't Viasat employees - there are many good ones, and an increasing number of bad ones or so it seems from anecdotes here. You want to ensure you get a good one rather than rolling the dice with the first available in the pool.
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How does one go about getting a good installer/tech?
I will search, but was it you that said something about whether the tech knew a specific troubleshooting software/test, etc...?
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http://www.exede.com/internet-packages-pricing/find-a-local-dealer
Those having the Elite Dealer badge (if any appear) are generally safe bets since they've been awarded that based on their track records.
Those familiar with the eSVT tool may be even more knowledgeable:
http://www.wildbluetools.com/content/FS/20/24/003_eSVTJobAid.pdf
Knowledge of the installation standards:
http://wildbluetools.com/content/FS/20/21/002_InstallationAndServiceCallStandards.pdf
can be used to ask some probing questions (as well as eyeball how well your existing install meets those standards).
It does appear that some of the DirecTV installs have gone south based on reports here... but that's really dependent on the individual installer and familiarity with Exede and I;m sure some of the Elite Dealers do them all - all I know is I wouldn't let my DirecTV guy near my Exede dish, but would allow my Exede guy near my DirecTV dish except for the fact he's 80 mile away and it's too steep a price to pay to watch Dancing With the Stars.
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If I am not mistaken the cable is CAT 5 (standard 18 AWG) and I couldn't tell you whether it is 3Ghz or not.
But how does this help? Won't Exede just put in a service request and I get sent whoever the dealer sends?
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And a good installer will patiently ask your questions.
Just out of curiosity, what software version shows when you go to:
http://192.168.100.1/?page=modemStatus
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Thank you very much for your help.
Now, if Exede were to offer the same level of support. I hope.....
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Again, I turned off, unplugged, disabled, disconnected everything from the modem....especially the ethernet cable.
For two hours I sat and watched the modem as the RX/TX just had a field day talking to the internet. If only I could have had my traffic monitor on at the same time.
Anyway. Knowing the usage was ticking up, I unplugged the power from the modem.
After just checking my data usage, it is at 84.9 gig. Yesterday, I used (monitored the usage) approximately 5.9gig.
Even with turning the modem off last night, it seem for every gig of bandwidth used, our Exede accounts reflect that amount times two. In other words, if you use 1 gig, the usage will be reflected as 2 gig.
I have come to the conclusion that if I am going to be charged twice the usage I am going to use it the same way.
My plan is the Freedom plan. They say it is unlimited, so I am going to use it as if there is no limit up to and until they stop double logging my real usage.
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In my opinion exceed has the best customer service of any ISP I have ever used, and I've used a bunch over the years.
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Steve Frederick-VS1/Beam314, Champion
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My fiance wants to launch his devices across our home because they constantly telling him that they are connecting and disconnecting from this gawd forsaking internet service. We've had the service just over a month, spent the first week unable to use the service because their transponder went out the day it was setup and they couldn't come out for a week to figure out the issue. Then every time a cloud passes we have long periods of no service, but at least hourly it disconnects and reconnects. Its so frustrating, I have a lot of patience and expected a little rougher service than I had become accustomed to in the city when we moved out to the country but AHHHHHHHHH!
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Bev, Champion
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Updates, downloading audio books, podcasts etc is all LNFZ only stuff with a rare exception when we have to make one due to life (work scheduled for very early, etc...)
I also have FLASH blocked, run adblocker and pop up blockers and, I don't spend hours on a social network site - if I do, I know it's eating my data and, I do it knowing I'll need to buy more before the month is out.
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I don't do anything that you do, I surf news/information sites, emails and that's about it. I have Ad Blocker, all email images blocked, flash blocked, everything you do and more and guess what, I have used over 35GB THIS MONTH and I still have 10 days to go !!!!
AND the best part is, they have NO accountability to explain why I'm getting screwed here....OH, their new accusation/assumption is I'm a "shop-a-holic", or something, spending my days on Amazon and shopping sites.....ya, right! Nice try.....I will get to the bottom of this!
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Attached to this is a screen shot on what they claim you can do with the 35GB plan....it's a blatant lie! (It will probably cost me a GB to upload it too)
It's also interesting that on any ill you get, cell phone, land line, etc....there are fees you pay that are supposed to help subsidize services in areas that have limited or no service....wonder where that money goes?
Another fallacy is when they respond" Exceed hears you and we'll investigate and get back to you in 72 hours". My complaint was filed 15 days ago and still NADA. I think it's because their "script" on blaming ME has no legs and they have a monopoly so I'm screwed

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OK, sarcasm font off. Really, I've long known that this modem is a piece of poo, just from the way it performs--EVERY time there's an update for it, it takes HOURS to complete the process, and invariably the modem will become 'stuck in cycle' and just keep trying to boot up, over and over again, but never able to connect, and I have to unplug it and let it reset. Eventually, I just learned it was best to unplug it every night when I went to bed, and when I wasn't using the service during the day as well. [Disclaimer--this modem is actually my second one; the first one didn't work correctly within the first day of being installed, and couldn't even sucessfully download it's first firmware update--it just became catatonic, so Excede DID ship me a new one immediately, at NC, and credited me for my first month's service plus some additional time as well.]
I've had this service for two years, and until October 26 of this year, I haven't had a single issue or concern save for that initial bad modem. So it really disappoints me when I am suddenly told that I've blown through all 10 gigs of my plan with around 1 weeks left before my meter is rolled over for a new month, and I have done nothing differently as far as usage, equipment, etc., and have had no national disasters [earthquakes, floods, fire, frogs raining down from the sky, or other plagues of Biblical proportion], and when I inquire of it with tech support via telephone, they say,
"No, nothing wrong on our end, nothing wrong, you just used too much data on Media" when I know that is not possible since I don't HAVE any of that stuff. I'm practically a Luddite--my televisions can't connect to the web, they're all that old; I can't even receive my local television station's signal without one of those analog converter boxes, one for each TV in the house.
If there's an issue with the firmware of the modems, then perhaps Excede ought to send a mass email to us to advise its customers of this situation. I shouldn't have to search for a backdoor here on the Excede forum that will hook me up with one of their top techs/engineers so I can get the service I'm paying for, and have been blissfully happy with until October 26, 2014. I'm actually glad to finally read that SOMEONE'S "Case of the Gigabit Gobbling Gremlins" was, in fact, traced to malfunction of the leased equipment over which we, as customers, have little control over the how it functions, and even less information available as how it's SUPPOSED to function. It's reassuring that this circumstance may indeed eventually be resolved for all of us who have experienced these recent claims of usage overages.
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Steve Frederick-VS1/Beam314, Champion
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Have a Happy Thanksgiving
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NOT true, none of those are available in our area....also NO cell service and they know this, that's one of the reasons, I believe, they screw me and others in the same predicament!
B.S. on the movies and other stuff...sure you can do that BUT NOT on any plan without exceeding your usage and paying $300-$600/mth+
Why is a movie 4 gigs to stream, when you can download the same movie for 700mgb? Interesting, huh?
I do NOTHING but surf the web, news sites and emails....and I pay WAY OVER the 25GB plan....so what they claim I can do is NOT true and misleading and fraudulent intent! I have 7 years og search/web history on Google and no where will you see me streaming videos.
AND WHY IS IT for over 16 months, I NEVER exceeded my data allowance until they changed how you view it in January 2014, taking away the upload/download meters....that's when it all changed for me!
I'm not responding to them/anyone anymore, I have taken a different approach to how this will be addressed....stay tuned ;-)
Steve Frederick-VS1/Beam314, Champion
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Why is a movie 4 gigs to stream, when you can download the same movie for 700mgb? Interesting, huh?Not really, just some boring math.
Steve is talking apples while you are talking oranges.
You are most assuredly downloading a standard definition movie at .7GB or even lower quality, while Steve is downloading/streaming the same movie in HD format at 4+ GB (even though I know he really doesn't do that and I think it's probably closer to 4.6 GB, what's .6GB between friends) - 6 times the quality 6 times the size as a general rule of thumb.
You need to explicitly ensure you select the streaming quality that meets your budget (the default isn't necessarily SD quality or lower). Simple math: 6 movies in HD and you're at your 25GB, 6 movies in SD and you've got room to spare or choose the middle of the road quality at about 2+ GB.
Occasionally(i.e. rarely) , I'll take a bite of the forbidden apple but only during LNFZ or at the end of my monthly cycle when I've got excess to burn on the 10GB plan.
When marketing hype sounds too good to be true, it usually is. Read the terms of service - they're the only legal leg you have to stand on and paint a different picture.
I am curious though since you state you first observed this in January, yet it appears it's only been brought to a boil within the last several weeks. What attempts were made to resolve the issue in that 10 months? It could be as simple as a service call away from resolution despite misinterpretation of the marketing hype.
I'd also be interested in the source of your 700MB SD movie downloads if they are feature films - that might explain a lot too.
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"Champions Respected and trusted members of the community appointed by the company to help provide expert advice to customers." [Emphasis in the center of sentence is mine]
Read into this what you will. I will only say that I now have a much clearer picture of the situation, and while donning tin-foil hats doesn't seem appropriate at this juncture, it might not hurt to get someone started on making a few just in case.
Steve Frederick-VS1/Beam314, Champion
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http://192.168.100.1/?page=modemStatus
and determine the software version currently installed on the modem.
Mine is UT_2.2.0.2.0 and I believe that is the latest but could be wrong. An earlier poster suggested his/her issue was related to an update. Similarly some of the past usage spikes noted were related to some difficulties encountered in updating the modem's software.
Updates appear to be rolled out to each beam slowly (I received one some two months after others first noticed it).
Knowing your software version and beam, and posting it here may yield some pattern - but even then not much we can do about it, and it's likely too small of a smaple size to draw an definite conclusions, but what the heck?
To be clear, I'm only talking "unexplained" spikes those that you are certain are not self-inflicted.
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Steve would you be using the service if you could buy nearly unlimited data for $100 per month or less like everyone in the cities that have more than 2 options? Of course you wouldn't. So what you're saying is that this is the best of the crappy options that we have ... The least of the evils.
It's absurd to suggest that they have 650,000 subscribers because it's GOOD. The fact of the matter is that when you have 2 options that are effectively the same, it may as well be a monopoly and they clearly operate as though it is.
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My choices were a 5mb DSL via my telephone company or 20+mb with a satellite company.
After looking at Hughes and Exede I felt at the time Exede was the best choice for me. I still do. I am also confident Exede will rectify the problems I, and others are experiencing. It may not happen in the timeframe we want it, but they will fix them. I have hope.
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When I purchased Excede I had no idea about this over the allotment issues so many people are complaining about in the emails above. All I was told was that everything will be much faster
Buyer beware and definitely my bad for not looking into this company in greater detail before I signed up. I just trusted the installer and it was Directtv who referred me to Excede so that I could bundle my package with them. That never happened by the way.
I know from reading all the horror stories about the allotment issues above that this is going to be a nightmare for me. I'm on a fixed income and there is no way I can afford to pay more. And no way do I want to start penny pinching my useage. Turn off my modem indeed!
.
Excede: why not just raise the useage allotments to something that is not insane (10GB per month) to 200 GB per month for the same amount of money? I think Comcast allocates 250 GB per month on their plans.
So now I have to deal with canceling my service with Excede. This will also be a nightmare I am sure. Everyone on my block has Comcast/Xfinity. I am going to go back to them. At least I know what I am buying with Comcast. Excede is a royal pain and I'm just too old to deal with this BS.
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I refuse to limit my usage based on their unwritten law of 150 gig cap as long as the double dipping is being logged.
When a modem continues to receive (RX) and transfer (TX) even with the ethernet cable that attaches to my device(s) is disconnected, that, in and of itself should indicate a problem.
I am still confident Exede will rectify this problem for all of us.
From a business sense, they have to.
I, too, am on an extremely limited income, so I know exactly how you feel.
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Steve Frederick-VS1/Beam314, Champion
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Please forgive me, however; this proves you are not very well informed.
I live in one those select areas, and there IS NOT GOOD COVERAGE BY "any" CABLE COMPANIES.
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I suppose there could be a third in that there could even be areas where there is little to no interest in Internet access.
For example, if Viasat were to point one of those beams at Vietnam there would likely be little interest... Charlie don't surf!
On the other hand if I were to live in some of those green areas, I'd be better advised to spend my time elsewhere.
Steve Frederick-VS1/Beam314, Champion
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Thank you, Mother, for sending us outside to play because it's far too nice to stay in the house.
[Edit--Realized Lab Rescuer's 'green area' reference pertained to the areas where a satellite beam was under-subscribed, as shown on a map he/she linked to in another post, a map that the average subscriber would have no access to nor knowledge of save for her posting that link...which I repost here so others can look at it, too:
http://www.wildbluetools.com/content/dealer/email/Beam_map-high-mid-low.html
Doesn't change my point, however.]
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The suggestions here are that Viasat should simply allow everyone to upgrade to the "virtually unlimited" Freedom plan out of some perceived sense of being fair. I think mostly everyone would jump on that given the opportunity. Others suggest that caps should be doubled across the board. Again most would likely jump on that also. However, none of us would enjoy the additional congestion rendering the service unusable by overloading the beams. Some of us including myself, remember the Wildblue experience.
The beam maps have been frequently linked to both here and elsewhere - Google or Bing are available requiring nothing more than a reasonably formulated search string. Similarly, this discussion (plan availability) has been beaten to death both here and elsewhere since August when the new plans and promos were introduced and there is nothing 'so now" about it.
What you do with your free time is of little concern to me, which is why I said if I were (not you were).
Similarly your appreciation for Francis Ford Copolla's sense of humor (or mine for that matter) is of no concern to me.
Relief will only come with the new satellite in 2016.
P.S. Complaints directed to the FCC regarding this specific matter will likely fall on deaf ears since the FCC does not regulate satellite providers (either internet or TV) other than some administrative concerns. As a matter of fact, Exede and Hughesnet, do the FCC a favor in making broadband (or near broadband) available to rural areas which is in the FCCs charter. Those complaints would be better leveled at land-based providers who do nothing to extend the reach to the last mile.
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FFC's sense of humor was not in question, used in its place; here, it serves only to further mock other paying customers by throwing country of origin into a discussion about disappearing data, a subject which has led to a multitude of new threads being opened by stunned subscribers, and within each of those threads there is at least one snide reference made by the Defenders of Excede to conspiracy theorists--so yeah, I'm not surprised that you don't care if your attempt at humor was offensive.
As for the beam maps, silly me, I didn't think I had to dive deep into the inner workings of my internet provider's operations to ensure that my service would function precisely as contracted for--since I don't need to do so for my satellite television service, my landline telephone service, my electric service, my gas service, and yet all work well and as contracted for, with just the occasional problem as I would expect to occur with this service as well. So forgive me if I hadn't gone spelunking here in the Excede forums before I joined the ranks of people whose data has inexplicably gone out the door at double-speed to their usage over their years of service with never an overage. I was busy doing other things, too, before that happened.
Oddly enough, my television service provider is ViaSat as well, and yet I've never had them ascribe viewing of premium, added-charges programs to my account when I knew without question that I had not in fact viewed such programming, yet that is precisely what is happening when a historically <10GB/month user suddenly finds they are over their limit in less than a month and are told it was used up on "Media" such as Netflix or Hulu when they have never accessed those services or sites nor anything even similar to them. Can't help but wonder what is different about the operations of the two types of satellite service that prevents such things from happening in the first instance?
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To save you from spelunking further, you'll also find that the lame attempt at a usage meter is one of my primary complaints and that Viasat does themselves no favors by not addressing that issue. Without a better usage meter, the average subscriber has no way to determine their usage and adjust accordingly. There are other complaints I have also, but probably not worth a deep dive. Nearly all of them predate this forum.
The primary difference between internet and tv satellite is that internet is bi-directional requiring both a receiver and transmitter. TV is one way.
P.S. It appears you are having a data usage issue from your posts (as I said difficult to follow with this particular forum format) but Steve Frederick has provided some solid advice. If you're certain that it's not one of those, but rather an unexplained usage issue (and there are some), the Exede moderators are your best bet or a reputable Exede installer.
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As to internet versus television satellite services, admittedly the former is fully bi-directional, but the TV is somewhat selectably so as well, in so far as for me to use the premium pay services, I have to communicate my decision to access a program or channel to them via my remote and a telephone landline connected to my receiver.
Oh, and we are in agreement with regard to the FCC, and to the land-based internet service providers who drag their feet extending the service lines. There is one such company mere miles from my location, and they have received huge allotments of grant monies from USDA to expand service in Northeastern Michigan, yet over the course of 5 years, the only lines they've run are along the major paved roadways, where the commercial customers sit, while the majority of the residential customers are located on the far more numerous dirt or gravel secondary roads. A massive waste of taxpayer's monies that were meant to get the farm kids up here access so they could take classes from home and otherwise expand their spheres for their future, but those complaints fall on deaf ears, too. That's why I jumped on the offer from Excede two years ago like a duck on a june bug--until then, I was stuck with dial-up, and it was a banner day if I could connect at 50k, since most days the best I could do was 36k! That's why I still kept my dial-up account--because I want to keep the same email account I've had since 1999, so I pay a pittance for just that part of their service, because now that I've had satellite, I can't ever go back to dial-up.
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FWIW, those of us who served during that conflict know the derivation of that term - Viet Cong ~ VC ~ Victor Charlie (in NATO phonetic alphabet) ~ shortened to 'Charlie" as a more general term to refer to enemy forces during that conflict.
There were and are certainly other terms that are used as slurs but that's not one of them, nor would I use them.
We are probably in more agreement than disagreement on Exede issues and some of us use humor to deal with the insanity of some suggestions made, albeit well-intentioned.
You've identified the difference between satellite internet vs. tv yourself - the transmit (from your perspective) is over your phone line - much more reliable but obviously slower with large amounts of data (used to be how DirecPC worked).
P.S. Dig deep into the way back stacks of another forum, you'll find where I described the old Wildblue modem as something from Fisher-Price - the power plug on mine had a tendency to work it's way loose and fall out under the burden of its own weight.
Steve Frederick-VS1/Beam314, Champion
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Last Spring Microsoft officially quit supporting XP so I switched to the Kubuntu operating system. I no longer need anti-virus software. I tweaked my Firefox browser to stop a lot of downloading. Now I have data to spare at the end of the month.
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This modem IS the cause of the excessive data transfer.
I left it on the other night and my usage jumped for that night with all devices unplugged.
Turned the modem off and the following night. Well, what dya know. Low usage.
Exede must be aware these modems are causing problems, or else they would be a little more transparent and help us.
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As I stated in the emails to you (that have not be addressed and replied to) all one has to do is read these posts to KNOW without doubt this is a widespread problem and cannot be dealt with on a case-by-case basis.
Your help is appreciated, but until Exede takes steps to rectify these problems, this forum topic will grow disproportionately larger.
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WTF is Exede????
We have two supposed know-it-alls acting like customers; who are in all likelihood company feeds throwing their p-in-the-puddle. This only make mud without having anyone to stir it up.
The one that is lacking in this whole conversation is the one that should be yelling back the loudest.
Yelling back the loudest to let us know they are going to fix the problem.
Even Kimberly and the other so-called company representatives have stopped responding to this and many other threads of this same topic.
You two know it alls need to silence yourselves, because you; in my opinion are only serving Exede and in no way help anyone or any of us having these problems.
You serve only to confuse the matter more.
Be Silent!!
EXEDE needs to make OFFICIAL remarks and ACTION on the matters at hand.
I for one am electing to stop receiving notices on any remarks made anywhere on this community because it is obvious Exede refuses to acknowledge us as loyal PAYING customers that deserve and expect the services advertised, offered and charged for.
There was a day when it was said: You get what you pay for.
Whew.....were that true today we would all be happy campers.
LFAO
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As Inthesky has so eloquently put it, we know differently.
Yes, there may be some people with data usage that is actually being used by surfing habits, but that does not solve the main issue.
There is a problem with these modems.
Since I started unplugging my modem every night my usage has dropped significantly.
Before turning it off it was logging approximately 11 gig a day, Since December 3rd, my data usage is approximately 12 gig total. I used that much myself.
Never once have I used 11 GIG in one day!!.
If Exede will not acknowledge and correct the problem, then I say we should be receiving some type of compensation. Compensation either in the form of monetary refunds or in multiple months of major reduction in our monthly bills.
This problem is not going away by itself, and unless and until Exede corrects it, I implore everyone to keep posting.
Do so with proper respect, with truthful and accurate input and with the fervent desire to prove we are loyal customers in need of support.
As far as the Champions go. There is only one that has made comments on this thread that is, in my opinion; noteworthy and informative. The rest really do need to stay silent, as it is obvious they have limited knowledge and are talking way beyond their scope of understanding the true underlying issue here.
Thank you so much.
Exede. It is up to you.
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LesT, I know it may look like a mass problem but I can assure you it is not. If your modem, or anyone other customers', are acting up we will act accordingly to resolve the problem. I will keep you posted as promised as to the resolution regarding your modem in particular. Thank you.
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I assure you, that is not the case.
Kimberly. You speak to respect. These Champions are giving professional advise without the proper knowledge or authority. You and others at Exede really need to be the ones that give direction on technical issues. This leaving the members of the forum to learn, not teach.
Yes. I know some of these good folks do have more extensive knowledge than others, however; more times than not, they cast insults, ennuendo and downright nasty comments to people they are acting like they are helping.
Kimberly, I have used the exede mail form, I have replied to your emails and I have posted here trying to get your attention. All of which have been ignored.
Do not misunderstand my grammar or english. I am not being testy or rude. Just alerting you to the fact I have tried repeatedly to contact you, Exede or anyone there that would aid in rectifying this problem.
It is hard to imagine these problems are a case issue. Except for the fact that is all related to the modem.
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Case # 00285248 regarding your Exede Account has been received. ref:_00D70K0Rw._50070t8mSd:ref
I responded and here is what I received:
customercare@viasat.com <customercare@viasat.com>to
date:Tue, Nov 18, 2014 at 4:05 PMsubject:Case # 00285248 regarding your Exede Account ref:_00D70K0Rw._50070t8mSd:refBill Napier,
I apologize for not checking back in with you. I have not received any additional information at this. Your case is still open as you can respond through this email. I appreciate your patience.
Thank you for choosing ViaSat, provider of Exede and Wildblue internet services, as your internet provider. We appreciate your business.
ref:_00D70K0Rw._50070t8mSd:ref
That's it, I have over 23,441 emails archived and this is it.
I don't want to be contacted and lectured on all the stuff "I can't do", or assuming I stream movies, an/or shop to much....heard that way to much and I don't do any of that....I have 7 years of Google web history logged and it will show I don't do any of that....BUT based off my account of 25GB...still wondering if that's gigabits or gigabytes....., you say I should do that easily and within the limits.
This is what's stated on my account:
PLAN DETAILS
EXEDE12 - 25 GB
Our exede12 - 25 GB package is for people who want to do it all. You use your Exede Internet service for heavy web browsing, downloading music, and to connect with online entertainment services to watch your favorite movies and programming.
25.0GB per month
This can't be done...and the threads on this conversation consistently prove this statement to be untrue and misleading.
People want transparency...they want to know what/how/when/where they are using data, not a lecture on the Can't/Don't/Won't
You didn't email me, and no one has. I log all the email and comment in an email file folder and you are not there
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They are consistent.
They are in denial.
They are going to continue to deny a problem exists no matter what.
Here is proof.
QUOTE
from Kimberly Exede
I received word back from our Corporate Engineering team regarding your modem/speeds. Your modem is working properly and is not registering any mysterious data. The data that is registering is being used per internet activity from the devices in your home. The agent asked that I relay to you to have a speed test done at speedtest.net and then to give our Technical Support team a call with your results.
Thank you for choosing ViaSat, provider of Exede and Wildblue internet services, as your internet provider. We appreciate your business.
Sincerely,
Exede Kimberly
UNQUOTE
The modem is working properly? Then why do the RX/TX lights blink continually when there are no devices connected to it?
Speed tests? Really. What the hell do speed tests have to do with 10 or more gig of data transfers being logged on my usage when the damned modem is unplugged?
Do they really think we are so stupid as to accept that our phones and other devices are downloading data from Exede when the damned modem is unplugged?
ViaSat/Exede: This is a community forum for paying customers, so please do not interject your semantics into this post. I, for one do not want to hear anything more from you, unless it is a positive resolution to the problems.
Accurate and up-to-date usage meters.
.....and refunds!!!
Nothing more from you.....and not a word from the so-called Champions.
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LesT, thank you for keeping us apprised of what's happening with your situation. As for me, I completed another month's usage as of Dec. 11th, and did so without going beyond my allotted 10GB of data. As I expected. As I've done every month since the company increased my account's limit from 7GB to that 10Gb--except for the month of October 2014, when I suddenly found myself a passenger in the same boat as so many other Excede subscribers as evidenced by the posts in this and two or three other threads on the subject of Ghost Data Users that have apparently invaded everyone's homes and devices. I have selected and installed a third-party usage application that is tracking my actual usage, as opposed to Excede's Fischer-Price BusyBox version, and I will simply continue to unplug my satellite modem every night when I retire for the night. But I am eager to see how your month-long experiment turns out, and whether you truly do have unlimited data usage with your plan. :)
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