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I read on this site hundreds of people have the same problem..they have a monopoly and they will not share how they manage data. I say we group together and get the FCC and our states AG's involved. If they, Exceed won't help us and stop this, maybe they'll answer to the regulators and we can find out what is going on?
So how did I use 3GB of data in 24 hours when we have NEVER EVER downloaded a movie...EVER IN THE 2 YEARS OF HAVING THIS CRAPPY SERVICE,
watched a movie and all we do is surf news sites...
I have all my Google surfing data stored and saved for the last 7 years and there is no change in ourhabits....just how you charge us.
You call them and they have the same canned response about movies, YouTube, etc......then they blame HTML, Flash, etc....BUT watch their propaganda and you'd think you can do anything/everything...you can if you're RICH! It's blatant false advertising!
Then on Friday we had over 3GB left on our account and we used it all and
you can see we were not even on the internet hardly at all.
I have called and written about this since last February when you deleted
our upload/download usage. Interesting that when they deleted those meters, my usage doubled/tripled and quadrupled...some months I paid over $400/mth for the same habits!
It is my NOW DEFINED position that you may be committing a consumer fraud.
I monitor your comments and see virtually everyone is having the same
If you haven tried them yet, both AdBlock plus and Flashblock can drastically reduce usage.
I've even got one site that I frequent that auto refreshes itself every 3 minutes to the tune of 2MB or about 40 MB per hour if I leave it open in my browser - needless to say it hurts when I do that, so I don't, peruse it quickly, nothing to see there, move along.
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53170 in total
If you go to their basic site and put in your internet habits: Frequent web browsing, watching videos, playing games, they say the solution is their 15GB plan......That's a blatant LIE....To do that, you'd spend upwards of $400/$600/mth
I can understand your concerns about your data usage. I am willing to go over your usage categories with you so that we can pinpoint where your data is being consumed. Visiting sites like Amazon, Ebay, and other shopping networks can consume your data. Please send me an email to firstname.lastname@example.org with your account and contact information.
In my opinion exceed has the best customer service of any ISP I have ever used, and I've used a bunch over the years.
Updates, downloading audio books, podcasts etc is all LNFZ only stuff with a rare exception when we have to make one due to life (work scheduled for very early, etc...)
I also have FLASH blocked, run adblocker and pop up blockers and, I don't spend hours on a social network site - if I do, I know it's eating my data and, I do it knowing I'll need to buy more before the month is out.
Attached to this is a screen shot on what they claim you can do with the 35GB plan....it's a blatant lie! (It will probably cost me a GB to upload it too)
It's also interesting that on any ill you get, cell phone, land line, etc....there are fees you pay that are supposed to help subsidize services in areas that have limited or no service....wonder where that money goes?
Another fallacy is when they respond" Exceed hears you and we'll investigate and get back to you in 72 hours". My complaint was filed 15 days ago and still NADA. I think it's because their "script" on blaming ME has no legs and they have a monopoly so I'm screwed
Have a Happy Thanksgiving
Steve would you be using the service if you could buy nearly unlimited data for $100 per month or less like everyone in the cities that have more than 2 options? Of course you wouldn't. So what you're saying is that this is the best of the crappy options that we have ... The least of the evils.
It's absurd to suggest that they have 650,000 subscribers because it's GOOD. The fact of the matter is that when you have 2 options that are effectively the same, it may as well be a monopoly and they clearly operate as though it is.
Last Spring Microsoft officially quit supporting XP so I switched to the Kubuntu operating system. I no longer need anti-virus software. I tweaked my Firefox browser to stop a lot of downloading. Now I have data to spare at the end of the month.
They are consistent.
They are in denial.
They are going to continue to deny a problem exists no matter what.
Here is proof.
from Kimberly Exede
I received word back from our Corporate Engineering team regarding your modem/speeds. Your modem is working properly and is not registering any mysterious data. The data that is registering is being used per internet activity from the devices in your home. The agent asked that I relay to you to have a speed test done at speedtest.net and then to give our Technical Support team a call with your results.
Thank you for choosing ViaSat, provider of Exede and Wildblue internet services, as your internet provider. We appreciate your business.
The modem is working properly? Then why do the RX/TX lights blink continually when there are no devices connected to it?
Speed tests? Really. What the hell do speed tests have to do with 10 or more gig of data transfers being logged on my usage when the damned modem is unplugged?
Do they really think we are so stupid as to accept that our phones and other devices are downloading data from Exede when the damned modem is unplugged?
ViaSat/Exede: This is a community forum for paying customers, so please do not interject your semantics into this post. I, for one do not want to hear anything more from you, unless it is a positive resolution to the problems.
Accurate and up-to-date usage meters.
Nothing more from you.....and not a word from the so-called Champions.
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