Data usage with system unhooked

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  • Updated 4 years ago
  • (Edited)
I have a BIG question, how can my data usage be at 36% when the system is unplugged and not hooked up, even to the dish? my system has been completely disconnected since it was put in vacation. I have moved, and this is the first time I have been able to log on and look at my account. I also have a new phone number it is 573-210-0629...... I am not very happy to see this
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Adale Knapp

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Posted 4 years ago

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Diana, Viasat Employee

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Hi Adale,   I  suggest you power cycle the modem (reboot).  See below. Often it hold the data from the last time it was connected. After you reboot, you should be fine.  If that does not correct the issue please contact customer service at 855-463-9333 or send an email to

1) Power-down the computer connected to your modem. 
2) Power-down the router (unplug it).

3) Power-down the modem (unplug it).

4) If you have an Ethernet cable connecting your computer to the
modem, disconnect it.

5) Make sure the Ethernet cable from the router is plugged into
the back of the modem

   *Note: Wireless routers do
not require a cable connection to the computers they support.

6) Plug in the modem.

7) Wait until all LED lights on the modem are solid

8) Power-up the router.

9) Power up your computer