The Viasat Internet app is available for download. Why only for mobile devices?

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Why can't I get the same information on my desktop?
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Deb Fo

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Posted 1 year ago

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1 year ago
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Old Labs (VS1-329-L12FZ)

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Primarily because guys who know how to write web enabled desktop applications for multiple platforms using XML, Restful or WebAPI services like me are retired ;)
(Edited)
2018-06-26T19:57:35+00:00
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Deb Fo

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That's sad :(  ... another cost-cutting measure!  We are a family of programmers, one active.
2018-06-26T20:20:51+00:00
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Old Labs (VS1-329-L12FZ)

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Undoubtedly there are some who still specialize in that approach - perhaps Viasat has one. Not everyone believes that everything can or should be done in a desktop browser when wanting to leverage the full power of that desktop operating system - but today it's we've got a mobile app for that!

The desktop is dead. Long live the desktop! Dilly, Dilly!
(Edited)
2018-06-27T21:03:11+00:00
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Tom Greenlee

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Means I have to drive 4 miles down the road to access a cell tower...then run home to make the changes...then (you get the picture)
Rgds
2018-06-27T21:12:55+00:00
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Old Labs (VS1-329-L12FZ)

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Not if you utilize web based deployment - but yeah you do need a connection (whether the Viasat connection or a backup connection).

But I suspect what Deb Fo is really talking about is a task bar widget or something similar that provides a quick and easy way to do many of the same things from the desktop environment (or more likely the laptop environment) without going through a slow, clunky browser interface - witness SRT which is severely limited by the data it can scrape off the account pages.

If Viasat were to expose a secured web service based on standards, solutions would undoubtedly popup to fill the void. 

 
(Edited)
2018-06-28T15:17:54+00:00
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Deb Fo

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Yes, the description sounded like it gave more access and info while connected.  Obviously, it wouldn't help if that's my only ISP available.
1 year ago
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Bob Lexus

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The phone app allows one to have access to another ISP so you can get clues why you temporarily do not have satellite service

You already have all the features in the app on your Admin Portal via your desktop

The app, if on your computer, would have no value with no internet connectivity
2018-06-27T19:41:01+00:00
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Old Labs (VS1-329-L12FZ)

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Then again if your internet connection is down and not communicating with your modem, the app will likely have limited functionality. 
1 year ago
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Bill Shoaf

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I downloaded it. 

When I couldn't get to the internet this morning, I opened it up and looked at the diagnostic.  Everything fine, it says.

Thirty minutes of resetting the modem, rebooting my computer, looking at settings.....

Run the mobile app again and look at diagnostics..... Everything fine, it says.

Call customer service.  "54 minute wait," I'm told...... Hold.  30 minutes later I get disconnected.

Run the mobile app again - Everything fine, it says.

Call customer support again. This time it says there is an outage in my area.

Run the mobile app again - EVERYTHING FINE, it says!

Unless you just want to use it for paying your bill, I really don't think there is a need to download the mobile app.
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