The New Normal

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  • Updated 2 months ago
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Well it is Sunday afternoon and my download rate is under 0.5 mb/s again.

I remember when Exede was first introduced. Exede convinced me to do away with my Wildblue modem and upgrade to the then new Exede equipment. They touted that I would be amazed at the speeds offered by Exede, so I bit on the offer. It turned out to be hyperbole but at least it was not so bad. Back then, Exede advertised that I could expect speeds up to 12 mb/s. I rarely reached that speed but download rates of 8 mb/s were routine. Upload speeds were always 3 mb/s or greater. Although Exede was exaggerating back then, I was still content with the somewhat lesser rates.

Fast forward to the present. Download rates of 1 mb/s are said to be good enough. Download rates of 0.5 mb/s are said to acceptable during high use periods. Now the high use periods are much of the day. All this long before reaching the threshold data limit.

Here is a news flash. No, they are not acceptable and no amount of publicity will ever convince me that I should find these quasi dial up rates acceptable. It is called high-speed internet. High speed to most people means more than kilobyte speed. One mb/s does not qualify as high speed either.

It is not my fault that Viasat has flagrantly oversold some of its spot beams. They had an obligation to be true to their marketing and keep the spot beam traffic at a level that would maintain reasonable speed.

If I joined a country club to play golf and paid a monthly fee, I would expect the country club management to treat me fairly. If I found out that the country club continued to sell memberships long after the practical limit on membership was reached, I would be dissatisfied. If it used to take 1-day advance notice to get a tee time but now takes two weeks’ notice to get a tee time, I would be horrified. Moreover, to add insult to injury, when I found out that the fine print in my membership contract said I had to continue with monthly dues for two years, or else pay a withdrawal penalty, I would protest.

Golf club memberships are a luxury. In today’s world, the internet is not. Most Viasat users have no other choice of internet providers. Viasat is gouging some of its customers not with the monthly fee, but with the data apportionment. It has to in order to provide everyone on the oversold spot beam something.

Then here comes the late night free zone. As if it should placate most people. I am a septuagenarian who rises at sunrise and goes to bed at sunset. The LNFZ is useless to me. I suspect it is useless to many other people also. Who in their right mind would schedule their lives around a 3:00 AM to 6:00 window?

Viasat created this problem willfully. They should put all their resources into solving it. Customers have long memories and spread their discontent on the internet. Viasat has set itself up to fail in the long term.
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MEM

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Posted 2 months ago

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Tiburon Mendez

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Hi MEM I've been a lurker up till today and thought I'd make a first post.  I'm a dealer/installer and we have lately been seeing a lot of tria issues leading to crappy service.  I believe, about every instance when we have swapped trias the speed or connectivity issues were corrected.  How old is your tria and how long has it been in service?  Do you have the newer tria or the older model?
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MEM

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Thank you for your interest, Tiburon.
I have inserted a screen shot of the details about my tria from IP 191.168.100.1.
Can you tell from this if my tria is the most modern one available?
Does the serial number offer any insight?

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MEM

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BS.
They take my money with the promise of high speed internet.
You don't pay for a Cadillac and then get a Yugo.
The burden to perform is on Viasat,
Why don't I cancel, as you suggest? Because there are no other options for me.
Of course I will cancel as soon as another option is available, like one more cell tower nearer to me.

I live in rural Virginia and the legislature has allocated funds to bring fiber optic high speed internet to rural areas. If I am still alive then, my problems should be solved.

I do not accept your comment that it must be the victim's fault.
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Stephen Rice, Champion

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In North Korea you get sent to a prison camp for criticizing the government. There is no internet or freedom of speech.
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MEM

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Freedom of speech?!
So why does one of my posts state after one day that:
"This conversation is no longer open for comments or replies."
Someone is trying to stifle free speech. 
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VeteranSatUser, Champion

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Stephen, if you went to North Korea, why did they let you out?

Mem. You have an alternative. Sign up with the competitor Hughesnet. Maybe you will find it more to your liking. Nobody us forcing you to stay with Viasat.
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MEM

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Because I believe the comments in this forum that Hughsnet is no better.
You are still missing my point.
When a company makes a promise and then takes your money, then that company is obligated to do what it claimed.

Several of the sycophants on this forum feel the need to offer diversionary tactics to obfuscate the real issue.
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Deborah Winston

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I have had no service in my rural Virginia location for the past few days. I though it was weather related but yesterday I reset my equipment and made sure there were no tree limbs overhanging my satellite. When I contacted customer service today, their response was I was out of data. ( I have not received any notification emails regarding my usage this month.) I have never had this problem with Exede...even when I was out of data I could still connect and check email and do a few things, although connection was slow. When did Exede become Viasat? Is this the new normal for me? No connection at all unless I buy more data?
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MEM

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We in rural Virginia have a problem with Viasat and it is not being addressed by Viasat.

Some people in other locations have good service and apparently are unable to empathize with our issues. They see the whole world through their eyes only. They are flat-earthers.

I really object to the mega posters on this forum who behave like shills for Viasat. They continually try to obfuscate our problems with mis-directed comments such as go find another provider, or we must be stupid because there is an equipment problem that we cannot figure out (there is not and never was an equipment problem), pay an extra fee per month so that a technician can fix the problem (no he cannot), learn to live with speeds of 0.5 mb/s. to 1 mb/s, or what problem- just download at 3:00 AM. They see our contract with Viasat as only enforceable by Viasat. We have no rights in their view. Viasat does not have to live up to their promise of high speed internet according to their comments.

Judgment day will eventually come and these happy campers will no longer be happy when their service is terminated due to Chapter 11.
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Michael McDowell

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I may be wrong but, I don't think Viasat CAN shift traffic from one beam to another!  That is why some beams ARE more congested than others in the first place!  I think that the simplest solution would be for Viasat to offer to let people out of their contracts if they aren't satisfied with their service.  How is a class action suit going to improve congestion?
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Brad, Viasat Employee

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Unfortunately that is true. You can only be in the beam you are in otherwise we'd never see anywhere have congestion.  A few measures are in place to try to change the tide a bit. Some areas may actually benefit with migrating to ViaSat-2 (I'll be more than happy to consult if you email viasatlistens@viasat.com) and others may have halted new activations to relieve the squeeze in some areas.
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Bev, Champion

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Some areas New on VS2 ONLY and, with a few volunteer or coming off vacation mode migrations in the future, VS1 is just going to get better on beams like mine.
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VeteranSatUser, Champion

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But why would existing customers shift to Viasat-2? It certainly doesn't make sense from a plan and price point, at least in a lot of locations.

Now if the high density spot beams were as intended, that would be a different story. They are not, we are stuck, and I don't see people paying more for less.
(Edited)
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Bev, Champion

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May not get a choice, it's summer, that means vacations and, accounts being put on vacation. Those people might have only VS2 plans when they come back. Add those on say Liberty 12 or even older plans, like Classic that may want more data and, a few more make the move.

Then add me herding a couple of people off VS1 (Hey they were still on classic plans) well, that makes my service better. "Well, you know you can get unlimited, with more priority data than your cell phone offers now right?" OH REALLY?" "Sure, check out new plans." OH WOW! I"M CHANGING PLANS. Works rather well so long as I don't tell them I have 150 GB of priority data for what they will pay for 40 GB priority data. :P If they find out - "Yeah, I was grandfathered in when they did a test of some early ideas for Unlimited and, I tried it. Doesn't work so well, jams the beam up too much so, they made adjustments to prevent that." OH, OKAY, YOU'RE A BETA TESTER. "Something like that, like I do for the games I test." That settles them down. (Yes I have worked in sales, not hard to do the spin to make the sale without lying.)

New installs are VS2 ONLY here so, there won't be newcomers to my beam for a while at least.