Customer satisfaction at Hughesnet seems to about the same as at Viasat.
Conclusion: Satellite internet technology needs further competition before some of the public will be satisfied.
"Why I canceled service with hughesnet after 15 years
Called and asked for an extension of my vacation mode, told it couldn’t be extended and to continue would have to have it on for 6 months, guess for the mice to use. This is the way to lose a long time customer, as I promptly canceled my service. DIRECTV and my local telephone company allowed for indefinite suspension. Guess Hughesnet thinks it has a strangle hold on their customers, if they are willing to lose one of their first customers like me, I will make it a point to never return and to discourage others"