The FCC is nit doing its job

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  • Updated 7 months ago
I filed an informal complaint with the FCC about the huge slowdown in speed during peak hours, compounded by the 'unlimited data' limit. and the consequential 'throttling'. My two points were that Viasat has  seriously oversold their capacity and that the 'unlimited data' concept was a bold lie. Deceptive advertising! and hiding behind a carefully worded contract which we have no right to contest or change. Viasat replied to my initial complaint with a letter to the FCC which essentially regurgitated their contract terms/language. an incomplete history of my interaction with customer service and my usage. I challenged their response, to which Viasat repeated the same mantra overt he signature of a higher level title. The FCC thought that was sufficient.

I am paying for 50mbps, and get up to 80mbps at 1-6AM ...there is nothing wrong with the technology. During the day the speed slows until at 5-6 PM it slows to low teens or worse. With a latency that can creep over 2500ms, streaming even a short YouTube video becomes impossible. If I exceed my data limit, I am throttled back to about  .5mbps; this makes the concept of 'no data limit' a joke...I cannot add much to my data usage at those speeds.  

Viasat is well aware of this issue, but continue to sell their service under my beam ..to unsuspecting people who will learn the hard way that they will not get what they thought they bought.

This is unfettered capitalism at its worst, and the FCC is doing nothing to protect the public.

And, I live in a rural area where neither DSL or cable  is unavailable, and I have to rely on cellular wi-fi to make calls on my cellphone. My only option is to swtich to Hughes ...which is no better.

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Bob Schotman

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  • Sad ..for all of us

Posted 7 months ago

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ExSatUser

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Not just Viasat, but all these companies need to quit calling these plans "unlimited" when they are not even close to it!

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