The damned background music

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  • Updated 4 months ago
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Exede has raised my rates.  Exede has hung up on me on the phone.  Exede is the slowest internet imaginable, even slower than dial-up at PREMIUM times.  And now I'm on freaking eterna-hold again for a customer service problem.  There is a better value on hughesnet and the next time they put me on hold will be the last.
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Will Langley

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  • mad as hell

Posted 4 months ago

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Stephen Rice

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What song is playing? I'm listening to Ace of Base right now.
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Jim16, Champion

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I'm sure it's the $20 off for 3 months thingy.
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Old Labs

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I'm sure it's the $20 off for 3 months thingy

I love that song! Great beat but tough to dance to...
(Edited)
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Jim16, Champion

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Frankie Valli, right?
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Old Labs

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Nope, The Troggs.
(Edited)
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Jim16, Champion

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Oh yeah, I have their new album....

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Gary

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Last 3 days have been pretty consistent for me. From 5:00am - 2:00pm I enjoy pretty good speeds (around 6-8Mbps down and 2-3Mbps up) then from 2:00pm - after 1:00am speeds are slower than dial up from 1996 ... (around 0.01 up and 0.01 down)

I do not comprehend WHY there has to be that much disparity in the speeds ... I get that all of the "premium" customers get to go first but to drop from 6-8Mbps to around 10k is bazaar. 

I really wish that they would have a guaranteed floor of around 1.5 - 2Mbps down, at least then you could still read through reddit posts or listen to Spotify.
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Jim16, Champion

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"Then why don't they have a base speed?" 

You saying that shows your ignorance of satellite internet.  Actually of all internet services. Don't know of anyone who guarantees a base speed.
(Edited)
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Old Labs

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I assume you mean a minimum "speed" guaranteed at any time. What would you suggest for a minimum base "speed" that be applied to all customers/subscribers?

I'm curious, but...

Viasat-1 has a total capacity of 140 Gbps (140,000 Mbps) while Viasat-2 has a total capacity somewhat less than 300 Gbps (300,000 Mbps) - due to the antenna issues it's estimated that it will be about 260 Gbps.

For simplicity, let's assume that all of that capacity is allocated to residential services when in fact it is not (don;t forget the commercial and governemtn sectors).

To guarantee a minimim "speed" of 1 Mbps to each subscriber on Viasat-1 would require that Viasat limit its subscriber count to 140,000.

To guarantee a minimim "speed" of 1 Mbps to each subscriber on Viasat-2 would require that Viasat limit its subscriber count to 300,000.

As of Feb 8, 2018 Viasat indicated in its 3rd Quarter FY 2018 results that the number of residential subscribers was 577,000 (down from a peak of 696,000 in August 2016 1st Quarter Fiscal Year 2017 which may be are reason for another phenomenom noted elsewhere).

Where will the other 137,000 subscribers go? Will there be a lottery system to determine who gets to stay with Viasat or will it be voluntary?  Do we have any volunteers and if so where will you be going? If you stay with Viasat will you be prepared to pay more for your existing plan to make up for lost revenue both now and in the future? How much more? Let's assume only Viasat-1 was in the picture, would you be willing to pay upwards of 4 times what you're paying now to ensure that it had no more that 140,000 subscribers to ensure your minimum of 1 Mbps  base "speed" at any time?

Since this has turned into a music thread, should I stay or should I go?

It's actually a bit more complicated than this trivial example and all of this is meant only to provide some food for thought for those who might question why there is no minimum guranteed "speed". As noted I'm just curious sas to what the solution would be. It's easy to complain, it's harder to offer solutions and it's about shared capacity not "speed" and how best to equitably share that fixed resource.    
(Edited)
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Mark here

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Yes Jim16 I'm sure I am ignorant of a lot of things to do with satellite internet but then again 99% of us are! We didn't sign up for this service to have to learn the technology we just want it to work the way it is presented to us at the time it is sold to us!
 Thank you Old Labs for at least trying to enlighten me on the subject but what I am understanding you to say doesn't make any sense to me, but hey I'm just a simpleton
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Old Labs

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No I'm asking you for what your solution is. I have none myself to this particular problem - how to equitably share a fixed resource. At least none that would ever be viewed as fair. For me the service meets my expectations given the limitations of satellite internet.  
(Edited)
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Mark here

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Maybe we need to be more patient for the "relief" that Viasat2 was touted as to bring us........ Who in here is on beam 326?
(Edited)
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Stephen Rice

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I wish someone would tell us what song the original post is about. I'm listening yo the Go Go's right now.
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Will Langley

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There is some electronic piece of "music" that lasts about 1 minute, then repeats ad nauseum until somebody picks up, or in my case, drops my call.
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Stephen Rice

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Look on the bright side, it could be worse. Thankfully they aren't playing any Boy George music. I'll admit, I like Karma Chameleon, buy the rest of his songs sucked.
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Brian, Champion

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The GoGos aren't bad.
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Stephen Rice

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The Go Go's were awesome.  A bunch of hot chics playing real music that they wrote themselves.  
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Diana, Viasat Employee

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Hi Will,  I regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.   

Please send an email to viasatlistens@viasat.com. We do not raise rates so we would like to review your bill. In your email please explain your issue and include your account and contact information.
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Brian, Champion

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Sucks to be you Will. I was on hold for more than 1 hour 45 minutes trying to rebook a flight that was canceled. But that music sucked too.