Exede is the absolute worst internet I have ever used (since the days of dial-up). They promised me all kinds of download speeds and basically pie-in-the-sky internet. When things didn't work like they should I started troubleshooting according to the website, and then googling to troubleshoot. That's when I found out that there was no troubleshooting. It's just a bad service. They can't keep the promises they made...but you have to keep paying your monthly bill. So I waited until I could get better service...until it became available in my area...and I called to disconnect Exede. Now they are saying that regardless of their complete disregard for their promises, I have to keep up my end of a deal and pay almost $200, or they'll turn it over to collections. One guy tells me my satellite is pointed wrong and I should have called...another guy says he can't see any problem with my service, he can only see where I have unplugged to reboot the modem (which we apparently do just for fun over at our place). Then they say I'll get a call back that I never get. One conflicting story after the next and still they say I owe them these fees. I doubt this post will stay up long. I just hope it stays up long enough to make a little difference. I am going to make it my business to make sure no one on the internet EVER purchases this service without knowing what they're getting into first. This is a company that makes it's money on bogus fees because they know people are going to cancel.