the cable coming into the wifi router is very hot to touch is this normal

  • 1
  • Problem
  • Updated 11 months ago
  • In Progress
the cable that connects the outside dish to the wifi router is getting very hot on the connecting end. Is this normal. When it gets really hot we cannot watch tv or barely use the internet
Photo of Patricia Davidson Thornhill

Patricia Davidson Thornhill

  • 0 Posts
  • 0 Reply Likes

Posted 11 months ago

  • 1
Photo of Diana

Diana, Viasat Employee

  • 2154 Posts
  • 384 Reply Likes
Hi Patricia, Please send your account information to exedelistens@viasat.com

Please review this guide.  Did you use the connector when you set up the WiFi modem?
http://help.exede.net/articles/General/A-guide-to-your-Exede-WiFi-Modem 
(Edited)