Thank you Viasat for helping your customers adjust to having to work and attend school from home-COVID19

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  • Updated 2 weeks ago
I saw that I have surpassed my 50G data limit and called customer service and although the customer service representative could not give me a definitive answer today, he assured me that Viasat is working on making sure everyone can use their service still, even when they have surpassed their allotted service plan, and are on Liberty Pass.
I live in the sticks and having to telecommute for work as well as attend my full college course load online from apps like Zoom and Canvas has tremendously impacted my productivity. I appreciate that Viasat is at this time seeking remedies for customers, especially those of us who are located in unincorporated areas of counties where were are ordered to shelter in place. Thanks Viasat! Thank you for having your representatives at work and helping resolve issues and thank you for being the type of company that doesn't use this as an opportunity to gouge your customers who are already experiencing tremendous circumstances out of their control. More companies like yours should be receiving kudos for how you help us.  
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shaye Acevedo

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  • anxious to get all my work done, happy for my internet service provider

Posted 3 weeks ago

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Gary

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I don't know if Viasat is in fact loosening up on the data caps or not but it sure would be a very nice gesture. I have been very frugal all month long because my wife's place of business is closed down and likely to never reopen. She is searching daily for new employment along with signing up online for unemployment benefits here in NY which BTW is an unbelievable and extremely time consuming affair.
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Gary

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I am on the Liberty 12 plan and if not real careful I get the dreaded notice "you have used all of your data" around the 25th of each month.
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ExSatUser

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Just because a customer service rep said it does not mean it is true.
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Cindi-Rae Howe Norejko

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No different than usual. . .  as long as you have a Liberty Pass plan they don't cut you off.  Even when you are on your premium time, it's so slow much of the time that when you get throttled down on Liberty Pass at the end of the month you don't notice much of a difference.  They aren't doing anything different than usual but in any case I do appreciate not getting cut off.   I too live in an area with no other access and this is my lifeline and connection to the rest of the world. 
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Old Labs

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It's important when complaining or even praising to include which specific Viasat plan you are on, how much of your data usage threshold or data cap you have used and  when you acquired that plan if it is the Freedom Plan or an Unlimited Plan. Freedom Plans and Unlimited Plans acquired prior to February 13, 2018 will suffer the most regardless of how much data you have used with respect to you threshold. Classic Plans are hard capped - once you go over you'll be hard throttled except during their free zones. Other plans will do better dependent on levels of network congestion.

Not all plans are created alike -  so if complaining or praising, do us all a favor and state specifically which plan you are on, where you stand with respect to your data cap, when you acquired that plan and even knowing which satellite may help others to decide if a change in plans would be useful. If you've got the white triangular prism modem you're on Viasat-2, any of the others you're likely on Viasat-1 although there still may be suome stragglers on the older birds.. Go to your account page and determine what plans are available for you personally - let us know and some here will provide advice as to whether a change in plans might be beneficial.  

Generic statements like Robin/WayneA's "For the past 6 months Ive had 100% availability after Ive hit the data limit with the Unlimited service" serve no useful purpose and he already knows that. Context matters. He's consistently failed to mention  his geographic area (zip code please) and which unlimited plan he has for 6 months now also. If you want his experience you'll need to move in next door to him and get the same plan he has.
    
See Exhibit A of the customer agreement for all the Heinz 57 varieties of plans:

https://p.widencdn.net/vnw63p/residential-customer-agreement
  
Not all plans were or even are available to all service areas. Be very specific when identifying your plan as well as those that you may be considering an upgrade (or even downgrade from Freedom and early Unlimited plans).

Finally, don't rule out cellular investigate all providers not just your current one as something to supplement your data. Discussions regard would best occur elsewhere like on DSL Reports.
(Edited)
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ExSatUser

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I hope Viasat can deliver enough for students to do their studies and employees to work from home.

Beyond that, everything else is a plus.
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Homeskillet

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It does seem many are wise that Robin has been reborn, the "100% availability" is a dead give away, along with the "whinning" comments, that others have mentioned.
(Edited)
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Charles Jacobina

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Slow to a point were it's not usable. Im unlimited  
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Homeskillet

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Slow to a point were it's not usable. Im unlimited

Unfortunately staying connected doesn't help the people who have speeds so slow that next to nothing works. In this day and age the average website consumes a lot more data than back in the day. I found many sites to be non functional even if my speeds were 5x what dial up was. When I get throttled to 600kbps on Red Wireless sites still work but some are quite slow.
(Edited)
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Gary

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Thanks Old Labs, I have always relied upon your great knowledge and recommendations.
I am on Liberty 12 and in NY Zip 12777. My modem is a Surfbeam 2 Model RM4100-030 and I bought the WiFi router you recommended a few years back, ASUS RT-AC68P wireless AC1900.
I have been a continuous customer since Wild Blue, Exceed and now Viasat, probably 15+ years.
My dish and modem are probably at least 5 years old.
Sure, I have my complaints about the service or lack thereof and just the hint of rain or snow knocks me off. Basically I find it useless to complain here or anywhere simply because this is the best I can get at present here and I doubt I will ever see much better in my lifetime in this remote area. I don't know a thing about beams or what satellite I am on and I never bother digging into any of this info out of fear my searching will be eating my precious data. I don't stream, I don't Youtube much and I have never played any games. Email, Forums, some photo posting and receiving and lots of searching using BING on my chromebook. We have I phones that we text back and forth with but everything and I mean everything on them is turned off, no emails, no updates, no location, no GPS or maps and very little phone call talking. We have but can't use a MS Windows 10 laptop here because of the incessant updating every time we boot it on and off. Even with the updates turned off on it we still get various programs always updating or asking to update. I use an add blocker and whenever I get a pop up video I immediately turn them off but I can still power through 12 GBs of data before my month is up. Also, absolutely zero cellular signal here so the phones are only WiFi.
(Edited)
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ExSatUser

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I dont care for 10 either. Loaded a shell so it looks like 7. Lol
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GabeU, Champion

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I keep three Windows 10 systems up to date, as well as doing everything else on the net and rarely do I exceed 20GB per month.  Maybe three times in four years.  
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ExSatUser

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Curious. Do you have the feature on Windows 10 turned on where it can "share" the update locally to your other computers?

Some question if you actually become a "server" to share windows 10 updates outside your home too.
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GabeU, Champion

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Actually, I do have it turned off, though I know I could use even less data if I had the systems networked and used that feature.  I generally only use my desktop, though my laptop does get used once every few days.  The 3rd system is basically a hobby and a desktop backup (it's a mini PC), so it's only connected a few times per month.  

If you have Delivery Optimization on and set to "PCs on my local network, and PCs on the internet" you definitely can become a "server" to share your updates with others on the net, though I have no idea how they choose whose systems are actually used for such.  
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Snuffleupagus

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Using an outdated and unpatched OS puts yourself -and others- at risk.  Wannacry is one example, people that were patched didn't have an issue.  Targeted/infected machines can be used by crooks to target other systems.  Antivirus can be made ineffective/bypassed.  Some has no noticeable symptoms.

I find 10 the best Windows yet, by far.  I use Linux, but since about Windows 8, malware in my area has dropped drastically, I'm not running to neighbors fixing their computers very often anymore.

I put Mac Catalina on an old 17.3" Toshiba laptop that I got for free.  It works very well, but not a big fan of the OS or Apple as a company.  Some think there's no malware issues with that OS, which of course is false.  I have one former neighbor that uses it, and although I can figure things out easily, it's easier when I can see it to talk him through stuff.