Thank You Viasat

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  • Updated 6 months ago
I have been a long time user of Viasat (Wildblue) My service with them started in March 2006.
Before that, I had dial-up, as I live out in the middle of nowhere with no other options. Yes, I've had my ups and downs with Wildblue, things like running out of data, thunderstorms knocking my service, my service being down for reasons unknown or very slow service at different times of the day. But I kept telling myself, it's a lot faster and better than dial-up! Now after almost 12 years with all their improvements, I am extremely satisfied with their service.

After reading these forums, I can't believe how much people cry and whine. 
No, you will not get 100 megabytes per second download speed. But you will not get that with dial-up either. No, you cannot stream 1080 video five hours a day for 30 days and expect not to meet your data cap. Yes, you will have times where it slows to a crawl.
NEWS ALERT! This is satellite Internet, it is not perfect. Neither is DSL or cable, they all have their ups and downs. For those of you that may have had DSL or cable before, can you deny that your services never went out? But you can't get DSL or cable now or you wouldn't be using satellite Internet.
You have three choices, satellite, dial-up or nothing at all.

I read in one forum, where a guy stated he would not settle for the “silver plan unlimited” because it would not stream 1080 hd. Really! Are people that spoiled that we have to watch 1080 or another person complaining that after using 150 GB their service was slowed down.
Horrifying isn't it? Somehow I don't think they would be happy with 1000 gigabytes a month.

Last month Viasat finally offered the silver unlimited plan in my area. After 12 years of wishing for unlimited data, I finally got it. (oh they might slow me down after 150 GB, but I think I will survive} 
Before I got on the Silver plan, I didn't call them, I didn't write letters and cry and complain demanding for more, I lived with what I had and what they offered me. Yeah, there were times I ran out of data, but I still kept saying to myself, its better than dial-up.

I chose to live in the country in wide open spaces, and I am so thankful that Viasat spent billions of dollars to put a satellite up in space, so I didn't have to stay with dial-up. I look at it as if they did me a favor and I return the favor by happily paying my monthly bill. Do I wish my bill was cheaper...sure I do. But you can't have your cake and eat it too!

With Viasat2 coming very soon, I'm sure everybody service will improve if they're not happy with it now. 
But, for the time being, could all you spoiled people quit whining and crying all the time. Or maybe you could go to the crappy HughesNet or back to Dial-up the choice is yours.

(Disclaimer) I do not work for Viasat. I am a cattle farmer in Kentucky

Tony Hurt
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Tony Hurt

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Posted 6 months ago

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Bradley

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Well, I for one won’t settle to just say thank you because ViaSat is better than dialup. I pay a lot more than I did with dialup.

I expect services to work, represent value for my money, and allow me to keep up with an ever changing world.

ViaSat is a good service compared to available options. That’s as good as it will currently get from me.
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Matt B, Viasat Employee

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Thank you for the kind words, Tony!
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Tony Hurt

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For those of you that get tired of complainers, here's a blog I wrote about Spoiled Americans http://cattlecreekphotos.com/1770-2/
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Bradley

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I think you made some good points. I agree with a lot of it. Don’t confuse laziness with not being satisfied or spoiled though. It’s that drive to have bigger and better that’s keeps innovation going. Laziness is not wanting to get up and get a remote.

Yes, too many people are too lazy to even enjoy the things that spoil us.
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Tony Hurt

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I agree
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VeteranSatUser, Champion

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I agree with Bradley. Viasat is the best option for me today. I am satisfied with what they provide as Plan options for me today (and unlimited with reduced resolution video at a premium price is not acceptable to me...but that is my choice and they do give other options fortunately).

But there is always room for improvement. If they don't, they are going to get beat out by competitors. There is a reason their subscription count continues to decline. Hopefully Viasat-2 will be a game changer for them and they will start gaining more subs!
(Edited)
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Tony Hurt

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Just curious, Where did you get your figures and facts about declining subscriptions?
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VeteranSatUser, Champion

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Viasat quarterly earnings call.

There is always expected churn (i.e. canceled subscriptions). When the churn exceeds new subs, you have decline.

Now they have done a good job with maintaining revenue, but that has been by offering more expensive plans. Think about it. One person paying for what I consider the overpriced $150 unlimited Silver plan is the same as 3 10GB Classic plan subs. Not saying that is right or wrong, but Viasat has had to develop Plans and prices to maintain the revenue stream. That is why some investors are very sour on investing in the long term future of satellite internet.
(Edited)
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Stephen Rice

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People are still going to cry and complain when Viasat 2 goes live.

You could hang some people witha brand new rope and they would still complain.
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VeteranSatUser, Champion

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It really comes down to people having unrealistic expectations about satellite internet. If you have had fixed wired internet or even something like wireless, if you expect satellite internet to act the same it won't. Now if all you have had is satellite internet or dial up from the early 90's, you have a better appreciation of it.
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Michael McDowell

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Amen to that!!!