Terrible streaming!

  • 1
  • Question
  • Updated 3 weeks ago
  • Acknowledged
Terrible streaming! I have the Freedom 25 plan with 150 GB. Should I be able to stream movies with my Apple TV with this plan? So far, the buffering has been so bad it takes over 3 hours to watch a 2 hour movie. Would I be better off using my own router instead of the combo modem/router from Excede?
Photo of Lanie N

Lanie N

  • 8 Posts
  • 2 Reply Likes

Posted 3 weeks ago

  • 1
Photo of Jim16

Jim16, Champion

  • 1664 Posts
  • 1338 Reply Likes
First thing to do is make sure you have Netflix and Youtube playback  set to AUTO.  On Netflix, you go to your account on a computer and change it.  What streaming speed are you getting?  Use this test to check your STREAMING speed....https://fast.com/  ...  Your streaming speed should not be throttled on the Freedom plan. I had a terrible time with my Apple TV device when I got Viasat.  Got a good Roku player and zero problems and no buffering.
(Edited)
Photo of Lanie N

Lanie N

  • 8 Posts
  • 2 Reply Likes
Is video optimization the same as video data extender? That is the only thing I see I can turn on or off. Will having it on slow down streaming?
Photo of Old Labs

Old Labs

  • 3084 Posts
  • 3029 Reply Likes
Yes, it's the same thing as "optimization" that's used on the unlimited plans. On non-unlimited plans such as Freedom it is on by default but can be turned off. When on it throttles the streaming rate of detected video streams to that which is typically only suitable to 480P.

Content providers utilize adaptive streaming, detect the slower speed and send it in a format suitable to that lower streaming rate. Try turning it off to determine if there is a difference.

P.S. If you turn it off and on, you can compare the differences using the fast.com speed test - that test is geared toward the video streaming experience and shows a significant difference for me when turned off vs. on.
(Edited)
Photo of Lanie N

Lanie N

  • 8 Posts
  • 2 Reply Likes
Thank you. I will try that.
Photo of Lanie N

Lanie N

  • 8 Posts
  • 2 Reply Likes
Wow, when I turned it off I get 17 vs 2.6 when I turn it on. Will I burn much more data if I keep it off? I have set the Apple TV to standard definition.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 1816 Posts
  • 964 Reply Likes
You could burn more data, but if watching in standard def shouldn't eat as much as HD streaming.

Many of us have found, if you can turn the video resolution downgrader off, do so and manage your data and video resolution manually.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 1816 Posts
  • 964 Reply Likes
Some of us have been experiencing really bad speeds. Depending on your location, that could be why streaming is not working for you.
Photo of Deku

Deku, Champion

  • 559 Posts
  • 254 Reply Likes
OH!!! and dont forget about spring break!!! cause the little kiddies are out from school now @>@ and oh boy!!! will the network congestion be so bad @>@ man @>@ also!!! during the holidays and when the kiddies are out for the summer from school... itll be mostly congested @>@ cause they will be playing youtube videos and so on @>@

BUT!!! when you do sign up... they do say speeds up to which means you are not guarenteed of the promise speeds they offer onto the plan you signed up for... just outta let ya know that :3 
Photo of Lanie N

Lanie N

  • 8 Posts
  • 2 Reply Likes
Geez, I never thought about that! I know they say “ up to” as the catch to protect themselves. It’s all a bit deceptive and definitely frustrating.
Photo of Mark

Mark

  • 44 Posts
  • 14 Reply Likes
That's funny, I know they say you can on the TV commercial.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 1804 Posts
  • 961 Reply Likes
I saw that. But it was a Hughesnet commercial.
Photo of Jim16

Jim16, Champion

  • 1660 Posts
  • 1337 Reply Likes
Satellite is Satellite.  Don't expect that much of a difference on other service(s).
Some have great service, some don't.

 
 New Poster
23m ago

Re: 2 years of Horrible service

"I can't wait for my birthday as well!! I have the gen5 and it sucks as well. The speeds it claims I have never reached. For $20 more a month I can get verizon fios with lightning speed. "

(Edited)