Terrible Service

  • 2
  • Problem
  • Updated 10 months ago
  • Acknowledged
I called yesterday and spoke to Melissa S at tier 3 support. She was able to get us up and running, but today we do not have Internet. I called back spoke to Kandise SLV1863 she instructed me that I could not get tech support level 3 again because her supervisor would not approve it. I asked to speak to her supervisor and I was told supervisor would call me back within 45 minutes. That was 3 hours ago, I do not appreciate being lied to. My wife called back tonight and the tech support man instructed us to switch providers, because we are no longer under contract as of 2 days ago. I have put my credit card payment on hold until, I recieve Internet. You will not get payment. Call me.
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jeremy

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Posted 10 months ago

  • 2
Photo of Liz Chelette

Liz Chelette

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understand his problem..have experienced this myself


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computer1949

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I think you should sign new contract
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Stephen Rice, Champion

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What is your phone number?
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Steve Frederick-VS1/Beam314, Champion

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Image may contain meme text and food
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Michael McDowell

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Nope!  Looks like a piece of petrified meatloaf to me.
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Stephen Rice, Champion

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Looks like the asteroid that took out the antenna on Viasat 2.
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Old Labs (VS1-329-L12FZ)

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Half-eaten sourdough bread - had one like it in the fridge that had been forgotten too long.
(Edited)
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Michael McDowell

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Nope! I still say meatloaf!
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Matt B, Viasat Employee

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Jeremy,

Please email us at ViasatListens@viasat.com.  We will be happy to work with you and solve your issue.