Disappointed in email migration

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  • Problem
  • Updated 5 years ago
  • Acknowledged
  • (Edited)
Archived and Closed

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I am extremely disappointed in this email migration. You have truly botched it up. I cannot recommend Wildblue to anyone and am considering changing to a different company. Email on my iphone does not work properly, my calendar on my iphone has been wiped out, mail groups in my contacts have disappeared and other service providers are blocking wildblue. Shame on you for doing such a bad job of migrating!
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Brenda Arnold Nesbitt

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  • extremely frustrated

Posted 5 years ago

  • 2
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Exede Lindsey

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Hello Brenda, I apologize for all the inconvenience’s concerning your email. I understand how frustrating this transition must be. We've spent countless hours testing our migration process and are successfully migrating thousands of accounts. There are always going to be a few setbacks with a conversion of such magnitude. We certainly want to get your email migration issues resolved. Let us help with your issue before you consider switching. Please give our Migration team a call at 1-855-463-9333. Thank you 
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I have to agree at first I thought it was me but I am having similar problems and am extremely disappointed in this conversion. It's unfinished (secondary accounts) and almost impossible to get any answers
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Steve Frederick-VS1/Beam314, Champion

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It appears to me that Exede has forgotten to migrate most of the secondary accounts, mine included. And sorry moderators, calling that phone  number is a big waste of time, waiting for an agent to answer, then getting the canned response that the accounts should have all been transferred by now. Another reason why Exede should consider dumping their subcontracted phone support and getting knowledgeable and truly helpful people working the phones.
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Brad, Viasat Employee

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I can certainly understand the frustration and personally I'm one of those people that generally avoids calling in unless I have to. We largely recommend calling the number right now due to our current email backlog to answer questions and that is 100% honestly, the quickest way to be assisted with the email migration as frustrating as it may be. As for the secondary accounts, every email should be migrated fully within the next couple of weeks. The secondary should have migrated with the primary but some didn't for whatever reason but they will all be on the new platform when it's all said and done and the dust settles, we're coming to the end of the migration soon! We have more agents now fielding those calls so hopefully that has improved the wait times and skills than it was when the migration began. 

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