Haven't received equipment yet

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  • Updated 3 years ago
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I need to cancel services, your company has been the most unprofessional to deal with. I have paid my first bill of 150$ and I have yet to even receive he proper equipment to use the services that I paid for. Every customer service rep has no idea what is going on and they point fingers to other departments rather than facilitating a resolve. Worst internet provider, I couldn't say how well the excede voice works because the failed to even provide me with the equipment in over a weeks time. Please can you tell me my contract terms so I can cancel service after only one month.
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C.J. G

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Posted 3 years ago

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Steve Frederick-VS1/Beam314, Champion

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C.J,G, You will get the best results by contacting the social media moderators here. Send an email to exedelistens@viasat.com. include your account number and the phone number associated with your account. They will help you with your situation.
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Diana, Viasat Employee

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HI C.J.G. Let me apologize if you have not received your equipment. Are you referring to your equipment for voice service? As Steve mentioned, please send your account and contact information to exedelistens@viasat.com. I'm sure we can resolve this for you! Thanks