Terrible Customer Service, False Advertisement

  • 2
  • Problem
  • Updated 2 years ago
  • Acknowledged

I am currently under contract for internet service that I received 2 months ago. At the time of signing up, I had called to inquire about bundled television and internet. Customer service asked me what I would be using the internet for, to which I replied gaming and that I needed fast internet speeds. She told me that She could sign me up for Directv as well as ViaSat for $90 per month for the needs I had listed. After installation, the internet was so slow that we could not properly stream videos, let alone gaming. I proceeded to change my internet plan to the next expensive one, which changed my bill for internet ALONE to over $140 per month. We are still unable to use gaming that requires internet access. I feel as though I was deceived when signing up for your service and have been told that in order to cancel I must pay $15 per month left in my contract. I don't see how this can be trustworthy business, when I was promised internet service for gaming, and have yet to be able to do any such gaming with the service you provide. I have tried contacting customer service, in which I have been hung up on, or had chat disconnected as soon as I stated that I was not receiving the service that I had had been promised by your representative. I have also been hung up on while inquiring as to why my bill can not be viewed until after my card has been charged. I have emailed corporate twice and NO ONE has gotten back to me. I am now considering legal action as I want to cancel but am being threatened with a $300 cancelation fee for a falsely advertised service. I was lied to by your employees. I specifically told them I needed internet for gaming speeds. I can't even stream videos
Photo of Sylvia


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  • Angry

Posted 2 years ago

  • 2
Photo of Roy Munson

Roy Munson

  • 38 Posts
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It sounds like Magic Jack? An airhead tech put me on hold an hour plus. I switched phone carriers and couldn't be happier.
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

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You signed up for your Directv and Viasat internet through AT&T, the owner of Directv, and not through Viasat. Directv is a reseller of the Viasat internet service.

You should have done some research about satellite internet before agreeing to the service, all satellite service has a 600 to 700 millisecond latency, or delay, and is only suitable for some gaming, not any First Person Shooter games.

The good  news is that you did get $10.00 a month savings by packaging the two services. Those Directv sales reps will tell you anything for sale, it is money in their pocket.
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Diana, Viasat Employee

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Hello Sylvia,  your email has been received and will be responded to within 24 hours or less.  Diana
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That's what I was told the last two times I emailed you guys....
Photo of VeteranSatUser


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Bundling strikes again! And these kinds of situations are why Viasat gets a bad name. When people sell the product saying whatever.
Photo of Dave Eicher

Dave Eicher

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AT&T should have been a warning.
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Ronald Stricklin

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At&t will screw you everytime and viasat is always happy to help.