Terrible

  • 2
  • Problem
  • Updated 2 years ago
  • Acknowledged
This is the worst internet service I have ever seen, heard about, or come across. I signed up for it through directv because it’s the only service available where I live. Apparently I used my 10gb allowance in the first two days. Impossible. My phone doesn’t even use half of that in an entire month. I called customer service and was told “sorry, we don’t offer a trial period. This is unacceptable. The speeds are nowhere near what they promise. There are a couple of class action lawsuits that are being started. I will be joining those as well as contacting the BBB. If anyone else has these issues an have some information, please let me know.
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JA

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  • Pissed off

Posted 2 years ago

  • 2
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J&J

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Wow, a class action lawsuit?  Yea, a lawyer will take your money, all of it they can get preparing for that new boat they have been looking at for awhile only to tell you that the suit was shot-down the first day of court because you are required by agreement to seek arbitration to your problems with Exede.  I just have to know, is your computer operating with Windows 10?
 
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JA

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My computer is a MacBook and is rarely used. They claim that DirecTv is using the internet. Wrong. DirecTv doesn’t use the internet to record and playback shows.
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Brad, Viasat Employee

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Hi JA

DirecTV will use the internet service for updates, on-demand content and guide downloads. The DVR won't so you're correct on that but there's other ways DTV will use the internet. 

We can help you if you email us at exedelistens@viasat.com and review your data. 10GBs in a day is very very easy to do but we'll be more than happy to review this
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Bradley

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As a side note since we are acknowledging 10 gigs a day is easy to use, I’m looking forward to those 300gb + plans :).
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JA

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The receiver is not connected to my router. There is nothing more for you to review. When I called customer service to cancel only a mere two days after getting it, I was told there is no trial period and “sorry”. That is unacceptable and terrible customer service. As a side note, the BBB has been contacted and a complaint has been filed. The next step, which will be today, I will complain to the FCC, and also the Attorney General. All I want is to cancel the service and the ridiculous early termination fee to be waived. It’s not that difficult...
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JA

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As another side note, I can’t wait to join the class action lawsuit...
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J&J

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Be sure to come back and let us know how that worked out.
 
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VeteranSatUser, Champion

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Better Business Bureau. That's a good one!

But if it is the only device available to you, what will you then use for internet?

BTW, the general concensus on here is the worst internet service ever was Starband. Starband makes Hughesnet look like the Cadillac of rural internet services.
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JA

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I use my phone, which I’m using now. With only one bar of 3G, it’s faster than the speed they claim to have, and my phone uses only 3-4 GB for an entire month doing pretty much the same thing as when connected to wi-if. The Exede modern was put back in the box a week ago.
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J&J

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Back in the box eh...  what's the usage show now?
 
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J&J

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Back in the box eh...  what's the usage show now?
 
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JA

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It just shows 10GB, 100% used, the same as it said two days after installation.
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J&J

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I don't have control over the double post (that I didn't do).
I can access the page but only when doing a re-load will the option to remove appear and when removing the second post a red line appears on top of the page with a white X circle that disappears when clicked but will come back on the next attempt to remove.  Vicious circle... oh well.
 
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J&J

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@ JA

You really need to email Exede and have them look at this. They will give you a report on what used the data and maybe you have a hungry device that was above suspicion that took everything so fast.
 
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JA

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I have, and I’ve talked to customer service. They’re sticking to the DirecTv excuse. The only thing that was plugged into the router was the Exede modem, so my phone could get wi-fi. I use less data, using just cellular service, doing the same things on my phone.
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J&J

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You to talked to people (term used loosely) that read scripts from a binder full of sheet-protector pages on what to tell the typical  customer calling in to complain.
The situation at customer service is the downfall of ViaSat.

When you explain your situation to the corporate representatives at exedelistens@viasat.com you are communicating with ViaSat employees that actually have the power to make a change and tell you correctly what used the data. 
 
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JA

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Thank you for that. At this point I’m tired of it. I’ll wait until the BBB and the other two options I mentioned get back to me, or Exede gets back to me with the results of the filed complaints.
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JA

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They could have skipped all this and just canceled the service and ETF. It’s a shame it has come to this.
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Brad, Viasat Employee

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or you could email us and we can work with you on it...
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Whitey

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I have noticed with Directv that if have finished watching an episode of a show and a message can appear asking if want to watch the next episode and if you haven't  already recorded it will start streaming it over your wifi.

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