Terrible

  • 2
  • Problem
  • Updated 7 months ago
  • Acknowledged
This is the worst internet service I have ever seen, heard about, or come across. I signed up for it through directv because it’s the only service available where I live. Apparently I used my 10gb allowance in the first two days. Impossible. My phone doesn’t even use half of that in an entire month. I called customer service and was told “sorry, we don’t offer a trial period. This is unacceptable. The speeds are nowhere near what they promise. There are a couple of class action lawsuits that are being started. I will be joining those as well as contacting the BBB. If anyone else has these issues an have some information, please let me know.
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JA

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  • Pissed off

Posted 7 months ago

  • 2
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Judge and Jury

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Wow, a class action lawsuit?  Yea, a lawyer will take your money, all of it they can get preparing for that new boat they have been looking at for awhile only to tell you that the suit was shot-down the first day of court because you are required by agreement to seek arbitration to your problems with Exede.  I just have to know, is your computer operating with Windows 10?
 
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JA

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My computer is a MacBook and is rarely used. They claim that DirecTv is using the internet. Wrong. DirecTv doesn’t use the internet to record and playback shows.
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Brad, Viasat Employee

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Hi JA

DirecTV will use the internet service for updates, on-demand content and guide downloads. The DVR won't so you're correct on that but there's other ways DTV will use the internet. 

We can help you if you email us at exedelistens@viasat.com and review your data. 10GBs in a day is very very easy to do but we'll be more than happy to review this
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JA

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I have, and I’ve talked to customer service. They’re sticking to the DirecTv excuse. The only thing that was plugged into the router was the Exede modem, so my phone could get wi-fi. I use less data, using just cellular service, doing the same things on my phone.
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Judge and Jury

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You to talked to people (term used loosely) that read scripts from a binder full of sheet-protector pages on what to tell the typical  customer calling in to complain.
The situation at customer service is the downfall of ViaSat.

When you explain your situation to the corporate representatives at exedelistens@viasat.com you are communicating with ViaSat employees that actually have the power to make a change and tell you correctly what used the data. 
 
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JA

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Thank you for that. At this point I’m tired of it. I’ll wait until the BBB and the other two options I mentioned get back to me, or Exede gets back to me with the results of the filed complaints.
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JA

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They could have skipped all this and just canceled the service and ETF. It’s a shame it has come to this.
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Brad, Viasat Employee

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or you could email us and we can work with you on it...
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Dan White

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I have noticed with Directv that if have finished watching an episode of a show and a message can appear asking if want to watch the next episode and if you haven't  already recorded it will start streaming it over your wifi.

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