Terbble Service

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  • Updated 3 months ago
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 Viasat is my internet provider. Since I had it installed, about a month ago, I have made to calls for a technician twice and had to wait serveral days before one could come out. The first time, I was able to solve the problem my self, the second time was entirely different .I had lost my wifi and could not get it back. What I couldn't understand was I still had my wifi on my laptop and TV. From this point I called Viasat several times with no results. I was told that the earlist time a tech. could come out was October 29th, the call was made on October17th. This was 13 days earlier. This is ridiculous. As much as Viasat charges for there internet, I am surprised they don't hire more technicians for there coustomers. Who do I need to talk to get something done.
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Thomas Rader

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Posted 3 months ago

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GabeU, Champion

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Thomas, 

Is the ViaSat WiFi still working for your TV and laptop?  

If it is, what are the devices that it's not working on?  
(Edited)
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ExSatUser

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 To answer the OP's question I would email Viasatlistens@viasat.com. Include your account number and explain your situation. Perhaps they will be able to help you.
(Edited)
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Brad, Viasat Employee

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Removed the bickering posts from both sides. 

For this I would recommend contacting us and we can do a urgent order notification. That can be done over a phone call to 855-463-9333 but it's all dependent on the tech in the area and availability unfortunately our hands are tied on some of those but most cases something sooner can be set up but we can't make guarantees. 

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